PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Yrc Freight and Saia as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Yrc Freight
Saia

Yrc Freight and Saia Overview

Total reviews
61
252
Company responses
0
0
Issues resolved
0
1

Yrc Freight and Saia Consumer Ratings

Rank
258 out of 1032 in Transportation and Logistics category
173 out of 1032 in Transportation and Logistics category
Customer service
167 in category
108 in category
Product or Service Quality
352 in category
116 in category
Value for money
153 in category
142 in category
Tracking Tool
137 in category
72 in category

Yrc Freight and Saia Rating Details

Customer service
1 (36 reviews)
1.4 (82 reviews)
Reviewer's quote

This company has absolutely horrible customer service. I'm certain they broke the product (a TOILET) they delivered. How do you break a toilet? Well, they obviously did...

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...Called customer service and was told warehouse is not manned and no one there to talk to. customer service called me back after 20 minutes and told me there would be someone at warehouse from 9am-6pm. Was told if I am there at 9am, I can pick up item...

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Product or Service Quality
1 (28 reviews)
1.4 (60 reviews)
Reviewer's quote

So I talk to a manager in Customer service and she promises me we will get our shipment first thing Thursday morning, the warehouse is literally 30 minutes away!!! GUESS WHAT ITS 12:39PM ON THURSDAY AND I AM JUST NOW GETTING A SHIPMENT THAT WAS PROMISED TO BE DELIVERED BY MONDAY AT 12:00 PM. OH AND...

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...He had to put the pieces back in the smashed boxes! Why would any company attempt to deliver an extensively damaged product in this condition???..

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Value for money
1.1 (28 reviews)
1.1 (45 reviews)
Reviewer's quote

I contracted this company to pick up freight in another state from a vendor. When shipment was received it was not what I ordered. The company I purchased from says the shipment was correctly put on the shipping truck, and that YRC made a mistake at drop off. When we called to ask if we could talk...

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Every Day that it gets delayed is another day that MY TRUCK is not on the road and I am not earning money for my Family. The Repairs to my truck are now being pushed back and my bills are stacking up. SAIA does not feel they are doing anything wrong and it will get there when it gets there, Instead...

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Tracking Tool
1 (28 reviews)
1.8 (60 reviews)
Reviewer's quote

...just got a tracking number & it says it will be delivered in 6 days...

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...Checked on tracking and showed was still to be delivered. Nothing. Finally was able to call someone after being on hold for 15 minutes and they said it wasn't on the truck...

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Yrc Freight and Saia Pros and Cons

Pros
  • Inexpensive
  • Cheep
  • There are no pros
  • Service
  • Promises gave me a warm feeling until they broke them
Cons
  • Everthing
  • Service
  • Incompetence
  • Bad customer service
  • Not accepting responsibility
  • Lack of communication and lack of scheduling

Yrc Freight and Saia Most Positive Reviews

Top rated reviews
4

Had a shipment and then got a bill for an extra $150.00. They said it was because it was a residential address. It has...

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5

I started working for Saia 9 years ago. Best company i have ever worked or drove for.
Bill S.

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No votes
5

I really don’t like to write reviews. But these days where there is so much online ordering It’s not possible to meet...

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Yrc Freight and Saia Most Critical Reviews

Lowest rated reviews
1

yrc has picked up freight from our company. We paid up front, so they took a check and my freight held it at the termina...

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1

SAIA Motor Freight will steal your cargo and hold it hostage in order to collect 200% of the freight amount quoted by th...

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1

YRC implemented a mandatory NMFC system in January 2016. Unfortunately, there is often inconsistency between the NMFC...

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1

I have found Saia to be unreliable with terrible customer service. I received a phone call two days ago from Jamie Parke...

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Yrc Freight and Saia Latest Reviews

Recent published reviews
1.3

This company has absolutely horrible customer service. I'm certain they broke the product (a TOILET) they delivered....

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No votes

I was trying to get a closer time for delivery. If we need to be there to unload the 2 items. If we do I will need to...

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1

I had my broker set up a shipment of 1 crate of glass coming form Canada to the United States. The company promised deli...

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No votes

Had a delivery scheduled that extended to a 13 hour day and it didnt show. I wasnt able to contact anyone and wanted to...

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Yrc Freight and Saia Products and Services

Most reviewed product and services
  • Yrc Freight Delivery Service (15 reviews)
  • Yrc Freight Customer Care (10 reviews)
  • Yrc Freight Vehicle Driver (5 reviews)
  • Saia Delivery Service (110 reviews)
  • Saia Customer Care (13 reviews)
  • Saia Vehicle Driver (11 reviews)