PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Yrc Freight and Saia as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Saia
1.4
Yrc Freight
Saia

Yrc Freight and Saia Overview

Total reviews 64 270
Company responses 0 0
Issues resolved 0 1

Yrc Freight and Saia Consumer Ratings

Rank
282 out of 1175 in Transportation and Logistics category
184 out of 1175 in Transportation and Logistics category
Customer service
182 in category
131 in category
Tracking Tool
135 in category
82 in category
Product or Service Quality
386 in category
127 in category
Turnaround Time
148 in category
135 in category

Yrc Freight and Saia Rating Details

Customer service
1.1 (39 reviews)
1.3 (92 reviews)
Reviewer's quote

Tried for 2 days straight to reach customer service. No one picks up the phone EVER. They can't be that busy that my phone call never gets picked up...

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If you want your package missing for weeks, be given incorrect information and/or no response from customer service, and not forthcoming than this is the company for you. Mistakes happen. I am totally forgiving of that...

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Tracking Tool
1.3 (33 reviews)
1.7 (68 reviews)
Reviewer's quote

...just got a tracking number & it says it will be delivered in 6 days...

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There internal tracking didn't work until this afternoon, before that it would not accept the tracking number and there was no option to enter a tracking number without the shipper's zip code (whatever that is). The package arrived in Phoenix 4 December and departed later that night, it has been...

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Product or Service Quality
1 (33 reviews)
1.3 (69 reviews)
Reviewer's quote

In 40 years of working in the trucking industry this has got to be the poorest Customer Service I have ever had. Late delivery..

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If you want your package missing for weeks, be given incorrect information and/or no response from customer service, and not forthcoming than this is the company for you. Mistakes happen. I am totally forgiving of that...

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Turnaround Time
1.1 (32 reviews)
1.2 (72 reviews)
Reviewer's quote

...The company is blaming Covid but they have been bad for along time has nothing to do with covid..

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...I am then informed my delivery time is between 4 P. M. and 7 P...

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Yrc Freight and Saia Pros and Cons

Pros
  • Inexpensive
  • Cheep
  • There are no pros
  • Promises gave me a warm feeling until they broke them
  • Service
Cons
  • Everything from start to finish
  • Everthing
  • Service
  • Bad customer service
  • Not accepting responsibility
  • Lack of care

Yrc Freight and Saia Most Positive Reviews

Top rated reviews
4

Had a shipment and then got a bill for an extra $150.00. They said it was because it was a residential address. It has...

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5

I started working for Saia 9 years ago. Best company i have ever worked or drove for.
Bill S.

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No votes
5

I really don’t like to write reviews. But these days where there is so much online ordering It’s not possible to meet...

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Yrc Freight and Saia Most Critical Reviews

Lowest rated reviews
1

yrc has picked up freight from our company. We paid up front, so they took a check and my freight held it at the termina...

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1

SAIA Motor Freight will steal your cargo and hold it hostage in order to collect 200% of the freight amount quoted by th...

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1

YRC implemented a mandatory NMFC system in January 2016. Unfortunately, there is often inconsistency between the NMFC...

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1

I have found Saia to be unreliable with terrible customer service. I received a phone call two days ago from Jamie Parke...

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Yrc Freight and Saia Latest Reviews

Recent published reviews
1

I shipped an 8,000 dollar motor from Maryland to North Carolina nicely strapped on two pallets and wrapped. When it was...

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1

If you want your package missing for weeks, be given incorrect information and/or no response from customer service, and...

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1

In 40 years of working in the trucking industry this has got to be the poorest Customer Service I have ever had. Late...

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1

If you want your package missing for weeks, be given incorrect information and/or no response from customer service, and...

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Yrc Freight and Saia Products and Services

Most reviewed product and services
  • Yrc Freight Delivery Service (15 reviews)
  • Yrc Freight Transportation Service (4 reviews)
  • Yrc Freight Vehicle Driver (4 reviews)
  • Saia Delivery Service (113 reviews)
  • Saia Vehicle Driver (12 reviews)
  • Saia Loading Service (3 reviews)