PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Saia and Yrc Freight as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Saia
1.4
Saia
Yrc Freight

Saia and Yrc Freight Overview

Total reviews 273 66
Company responses 0 0
Issues resolved 1 0

Saia and Yrc Freight Consumer Ratings

Rank
188 out of 1388 in Transportation and Logistics category
285 out of 1388 in Transportation and Logistics category
Customer service
126 in category
180 in category
Turnaround Time
134 in category
150 in category
Product or Service Quality
125 in category
387 in category
Tracking Tool
82 in category
137 in category

Saia and Yrc Freight Rating Details

Customer service
1.3 (93 reviews)
1.1 (40 reviews)
Reviewer's quote

If you want your package missing for weeks, be given incorrect information and/or no response from customer service, and not forthcoming than this is the company for you. Mistakes happen. I am totally forgiving of that...

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Tried for 2 days straight to reach customer service. No one picks up the phone EVER. They can't be that busy that my phone call never gets picked up...

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Turnaround Time
1.2 (72 reviews)
1.1 (33 reviews)
Reviewer's quote

Shipment was supposed to arrive on 9 December, late on 9 December I was called to arrange a delivery time, no one contacted me after my call back and I called them to find out what the tiime was supposed to be, the representative said 11 December and no time estimate. It is now 5:10PM and no call...

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...Both items were picked up at the same time & put on the same trailer with the exact trailer number & they still lose packages. Major incompetence..

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Product or Service Quality
1.3 (69 reviews)
1 (34 reviews)
Reviewer's quote

If you want your package missing for weeks, be given incorrect information and/or no response from customer service, and not forthcoming than this is the company for you. Mistakes happen. I am totally forgiving of that...

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In 40 years of working in the trucking industry this has got to be the poorest Customer Service I have ever had. Late delivery..

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Tracking Tool
1.7 (68 reviews)
1.3 (34 reviews)
Reviewer's quote

...Checked on tracking and showed was still to be delivered. Nothing. Finally was able to call someone after being on hold for 15 minutes and they said it wasn't on the truck...

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...just got a tracking number & it says it will be delivered in 6 days...

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Saia and Yrc Freight Pros and Cons

Pros
  • There are no pros
  • Promises gave me a warm feeling until they broke them
  • Service
  • Inexpensive
  • Cheep
Cons
  • Bad customer service
  • Not accepting responsibility
  • Lack of care
  • Everything from start to finish
  • Everthing
  • Service

Saia and Yrc Freight Most Positive Reviews

Top rated reviews
5

I started working for Saia 9 years ago. Best company i have ever worked or drove for.
Bill S.

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4

Had a shipment and then got a bill for an extra $150.00. They said it was because it was a residential address. It has...

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5

I really don’t like to write reviews. But these days where there is so much online ordering It’s not possible to meet...

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No votes

Saia and Yrc Freight Most Critical Reviews

Lowest rated reviews
1

SAIA Motor Freight will steal your cargo and hold it hostage in order to collect 200% of the freight amount quoted by th...

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1

yrc has picked up freight from our company. We paid up front, so they took a check and my freight held it at the termina...

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1

I have found Saia to be unreliable with terrible customer service. I received a phone call two days ago from Jamie Parke...

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1

YRC implemented a mandatory NMFC system in January 2016. Unfortunately, there is often inconsistency between the NMFC...

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Saia and Yrc Freight Latest Reviews

Recent published reviews
1

I had a delivery scheduled for Saturday 2/22/21 due to a funeral I was not at home I contacted saia they sent me a form...

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No votes

Took the day off from work Friday 2/12 for my delivery. Called early morning to find out I was scheduled for the 5th...

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No votes

How do I schedule delivery? My freight is at the destination depot in Bend, OR 97701.
Thank you,
Arthur Cantor

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1

Order placed through Home Depot because item is a heavier one. Company responsible for transporting item(simple job)....

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