PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Saia and UPS as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Saia
UPS

Saia and UPS Overview

Total reviews
254
5819
Company responses
0
0
Issues resolved
1
28

Saia and UPS Consumer Ratings

Rank
176 out of 1047 in Transportation and Logistics category
168 out of 1047 in Transportation and Logistics category
Customer service
114 in category
138 in category
Turnaround Time
130 in category
120 in category
Tracking Tool
77 in category
65 in category
Product or Service Quality
120 in category
122 in category

Saia and UPS Rating Details

Customer service
1.3 (83 reviews)
1.2 (1569 reviews)
Reviewer's quote

...Called customer service and was told warehouse is not manned and no one there to talk to. customer service called me back after 20 minutes and told me there would be someone at warehouse from 9am-6pm. Was told if I am there at 9am, I can pick up item...

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When I approached the Gentleman at the Customer Service Desk, he told me he was the driver & that my package was "not there". At which point, I told him Percy had told me to come up when the driver returned from lunch;That my package WAS there. The Driver/ Desk Agent called and spoke with...

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Turnaround Time
1.2 (65 reviews)
1.3 (1053 reviews)
Reviewer's quote

...I called them every day since then trying to figure out what is going on and have had a completely different answer every time. They said emails were sent, notes were left, and that I would be contacted several times but none seem to have happened..

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...This is the third time this has occurred with the same results. I have asked the manufacturer of the medication to send it any other way with no luck. Six times customer service said someone would call me back but no call backs...

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Tracking Tool
1.8 (61 reviews)
1.9 (1145 reviews)
Reviewer's quote

...Checked on tracking and showed was still to be delivered. Nothing. Finally was able to call someone after being on hold for 15 minutes and they said it wasn't on the truck...

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...Rge obkine tracking tool said before 3 pm. I called customer service at 330 to see why my package had not arrived yet. A very rude lady told me that the tool did not say that, that i was lying...

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Product or Service Quality
1.4 (61 reviews)
1.4 (1220 reviews)
Reviewer's quote

...He had to put the pieces back in the smashed boxes! Why would any company attempt to deliver an extensively damaged product in this condition???..

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...This particular distribution center has been problematic for years but corporate UPS appears to have done nothing to improve the horrible service..

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Saia and UPS Pros and Cons

Pros
  • There are no pros
  • Service
  • Promises gave me a warm feeling until they broke them
  • Tracking tool
  • Tracking our packages
  • Respectful but useless customer service staff
Cons
  • Bad customer service
  • Not accepting responsibility
  • Lack of communication and lack of scheduling
  • Poor customer service
  • Delivery
  • Customer service agent

Saia and UPS Most Positive Reviews

Top rated reviews
5

I started working for Saia 9 years ago. Best company i have ever worked or drove for.
Bill S.

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5

The tracking number of my parcel was shown that the delivery date is yesterday, so I scheduled to work from home and sta...

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5

I really don’t like to write reviews. But these days where there is so much online ordering It’s not possible to meet...

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5

The package arrived to my country in a day and I was pleased, but from that time I´m waiting for 8 days and I still have...

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Saia and UPS Most Critical Reviews

Lowest rated reviews
1

SAIA Motor Freight will steal your cargo and hold it hostage in order to collect 200% of the freight amount quoted by th...

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1

my pack was picked up from warehouse on 26th August from UPS and to date 1st Sept has not been delivered. I have paid...

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1

I have found Saia to be unreliable with terrible customer service. I received a phone call two days ago from Jamie Parke...

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1

Told they would do paperwork at time of pickup. They could not and I was told they would just take my package without...

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Saia and UPS Latest Reviews

Recent published reviews
No votes

No tracking number to follow

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No votes

Every time there is a package for me driver leaves note. He is so lazy he does not even honk the car outside my house....

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1

Avoid at all costs. I've been trying to get a pallet delivered and have had nothing but headaches. They didn't contact...

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1

I am very upset and how my package was damaged and open and delivered at my door this is very upsetting

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Saia and UPS Products and Services

Most reviewed product and services
  • Saia Delivery Service (110 reviews)
  • Saia Customer Care (13 reviews)
  • Saia Vehicle Driver (11 reviews)
  • Ups Delivery Service (1913 reviews)
  • Ups Customer Care (267 reviews)
  • Ups Vehicle Driver (195 reviews)