Safeway vs WalMart: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Safeway and WalMart as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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Safeway

2.4

WalMart

2.2

Safeway

WalMart

Safeway and WalMart Overview

Total reviews	564	9418
Company responses	0	1
Issues resolved	2	84

Safeway and WalMart Consumer Ratings

Rank

98 out of 401 in Food Stores category

64 out of 333 in Supermarkets and Malls category

Customer service

88 in category

59 in category

Discounts and Special Offers

50 in category

48 in category

Diversity of Products or Services

96 in category

58 in category

Product or Service Quality

69 in category

55 in category

Safeway and WalMart Rating Details

Customer service

1.8 (213 reviews)

1.6 (3100 reviews)

Reviewer's quote

...It was easy and the customer service person was very efficient and professional..

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Upon approaching the customer service office the Walmart associate was assisting a customer. Therefore, I complied with the CDC guidelines and maintained the required six feet. After the associate completed the transaction I moved forward and specially stated clearly that "I wanted to purchase two...

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Discounts and Special Offers

2.6 (179 reviews)

2.4 (2435 reviews)

Reviewer's quote

...For those who can not wear a mask, it would be fair and equitable to have special shopping hours for those who can't wear a mask. It would make my shopping experience comfortable and fair for me to be able to look at new products and to have access to a non-discriminatory shopping experience..

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Walmart offers store inventory checker which is suppose to provide customer with ability to see if specific Walmart has your desired item in stock thereby not waste time going to store when item is out of stock. Walmart does not maintain accurate nor honest inventories. They manipulate prices,...

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Diversity of Products or Services

2.6 (171 reviews)

2.6 (2429 reviews)

Reviewer's quote

Low stock on most products, incomplete orders, rude and hostile cashiers, incompetent leadership, and a huge amount of friction between the admin people and the rest of the store. This translates to irritated cashiers and other employees, who then turn that irritation towards the customer. Go to a...

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This is not the first time I have had an issue with this Walmart location's delivery services. I had a similar issue with my most recently completed order where I was told they were able to find the driver for a few hours, unable to contact the driver in general, and were not able to provide any...

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Product or Service Quality

2.3 (169 reviews)

2.1 (2514 reviews)

Reviewer's quote

...On line ordering and delivery has fallen in quality and service..

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...I called customer service. The first rep put me on hold forever only to return to give me a song and dance about why it wasn't available until Tuesday. I told him to cancel the order and I'd order through Amazon and suddenly he couldn't hear me, told me to call back, and hung up...

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Safeway and WalMart Pros and Cons

Pros

I used to love this store
Employees
Courtesy

Prices
Location
Convenience

Cons

Customer service
Unprofessional behavior
Poor service and high prices

Customer service
Service
Management

Safeway and WalMart Most Positive Reviews

Top rated reviews

Southwest Safeway needs new management rotten meat always in the meat cases

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my friend and my grandma were drinking bottled water from walmart. My grandmas tasted okay but my friend swallowed a...

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Customers are just highly rude and it is mind boggling how petty they become over little things. Stop trying to overall...

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The Wal-Mart’s stores in my town are overly crowed, dirty, and have unenthused cashiers. That’s why I decided to shop w...

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Safeway and WalMart Most Critical Reviews

Lowest rated reviews

The unprofessionalism in the Pharmacy (Rivermark) has increased since Kroger took over.
The pharmacy manager knows absol...

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I ordered from Walmart online. I had a few returns and was told I could return them at the Broadway Walmart Store. I ha...

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On 11/3/14 at 8:30 pm a customer shopping at Safeway on Church and Market Street was racially discriminated against by...

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I bought a gift card for my daughter online to be sent to her address at college. By the delivery date, she had still n...

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Safeway and WalMart Latest Reviews

Recent published reviews

2.5

The guy who does bag groceries had a terrible attitude and they should have good training for the job !

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Have not received my order for cargo pans.....ordered several weeks ago.

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Your locations in Highlands Ranch and Littleton are HORRIBLE! The prices are always wrong. I add my just for U, and...

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I am a disabled veteran of the Vietnam Era with diagnosed PTSD and a comprised immune system. On 09/26/2020 I shopped...

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Safeway and WalMart Products and Services

Most reviewed product and services

Safeway Customer Care (86 reviews)
Safeway Manager (61 reviews)
Safeway Cashier (29 reviews)

Walmart Customer Care (839 reviews)
Walmart Manager (547 reviews)
Walmart Cashier (434 reviews)

How would you compare Safeway vs WalMart?

Customer service

Product or Service Quality

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Anonymous peterpan56 Oct 26, 2018 #1588016

Safeway cannot be compared to Walmart. They are not the same type of store. In the areas where they share similar products, Walmart has both better selection and prices.

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