PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Safelink Wireless and Verizon as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Safelink Wireless
Verizon

Safelink Wireless and Verizon Overview

Total reviews 1764 3658
Company responses 0 0
Issues resolved 12 35

Safelink Wireless and Verizon Consumer Ratings

Rank
289 out of 2019 in Telecommunications category
422 out of 2019 in Telecommunications category
Customer service
341 in category
436 in category
Product or Service Quality
299 in category
311 in category
Reliability
288 in category
307 in category
Website
355 in category
378 in category

Safelink Wireless and Verizon Rating Details

Customer service
1.5
(638 reviews)
1.4
(1113 reviews)
Reviewer's quote

...Who does that? He and I are both annoyed and lost a lot of time trying to deal with this rude customer service..

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They suck customer service is tarable . They continually mess with your bill . Iv switched services to another carrier...

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Product or Service Quality
1.8
(561 reviews)
1.8
(956 reviews)
Reviewer's quote

...I wanted to call back (now on hold) and be assurred that NONE of my personal infomartion was avalable to this person WHO knew he/she did not own this product. - Do they have my Social Security Number or any such important information so on??? Any help is much appreciated..

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Bought a new phone March 10 and have bee on the phone for hours along with you service people trying to figure out how to get me off prepaid service to postpaid service. I don't have any expectations that this will resolve anytime soon because there have been so many people involved. I can't...

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Reliability
1.8
(533 reviews)
1.7
(769 reviews)
Reviewer's quote

My package was not delivered it was returned to the company and it was not going back to the company it was coming to my house

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They can't explain where my $499 has disappeared to. Now I'm being told it's from a bill two years ago that they forgot to add...

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Website
1.8
(525 reviews)
1.8
(907 reviews)
Reviewer's quote

...All of a sudden my phone stops working so I contact support on the website. Told me I was over my 350 minute limit for. Told them to check the logs because it wasn't possible...

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...Verizon website was down. Held on with Support forever to reactivate old phone. Tried to find out what I could get for a new phone...

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Safelink Wireless and Verizon Pros and Cons

Pros
  • Free 250 minutes
  • Free phone service
  • Program
  • Good coverage
  • Internet
  • Good cell coverage
Cons
  • Customer service
  • Total run around everytime have never had a good experience
  • Hours with customer service
  • Customer service
  • Incompetent customer service
  • Poor service

Safelink Wireless and Verizon Most Positive Reviews

Top rated reviews
5

My issue was resolved in one day, they were very professional and my transfer to my replacement phone was very easy and...

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5

Someone stolen my daughter's phone , I called the 1800 number and she explained to me how I had to do the process, she...

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5

i just got my gov phone i had 100 minutes when my daughter added a monthy plan with her credit card the ver next day i h...

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5

I complain for
FIOS Customer Service:
Nicole, Megan, Kelly, Diana
Billing Department:
Kevin,

Are very incompetents, arrogan...

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Safelink Wireless and Verizon Most Critical Reviews

Lowest rated reviews
1

I qualify for acp free government phone. So my service had run out so I called the above so called business. I got a...

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1

They add services I did not ask for. Then said they wad sorry, *** they do this all the time thiking you will just pay....

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1

Did not sign up and cannot get anyone on phone to close account. I went to get a tablet and found out that there is an...

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1

I live in the midwest. Where pretty much the only game in town is U.S. Cellular. Verizon only works in citys, but they...

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Safelink Wireless and Verizon Latest Reviews

Recent published reviews
1

My package was not delivered it was returned to the company and it was not going back to the company it was coming to...

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No votes

Customer reps where unhelpful, I asked for supervisor and I was put on hold for more that 55min. He said he would make...

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1

I had a package coming in and it was returned to the company and they told me to get a hold of you all and they said to...

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1

They can't explain where my $499 has disappeared to. Now I'm being told it's from a bill two years ago that they forgot...

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