PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Safelink Wireless and Verizon as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Safelink Wireless
Verizon

Safelink Wireless and Verizon Overview

Total reviews
1039
2563
Company responses
0
0
Issues resolved
3
17

Verizon was first mentioned on PissedConsumer on May 28, 2007 and since then this brand received 2563 reviews. It is 1524 reviews more than Safelink Wireless received since Nov 3, 2009. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Verizon customer support team than with Safelink Wireless customer service.

Safelink Wireless and Verizon Consumer Ratings

Rank
130 out of 1945 in Telecommunications category
217 out of 1945 in Telecommunications category
Customer service
164 in category
233 in category
Product or Service Quality
126 in category
135 in category
Website
204 in category
208 in category

According to consumer ratings and reviews, Safelink Wireless ranks 87 points higher in the Telecommunications category than Verizon. People gave Safelink Wireless 1.5 stars for Customer service criterion in Telecommunications category and it is 400 points higher than the worst rated brand in this category. At the same time, Verizon was rated 1.3 stars for Customer service criterion in this category and it is 331 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Verizon has a higher rating than Verizon. Regarding Website criterion, consumers gave Safelink Wireless 1.8 stars and it is 64% greater than other in category. Verizon however was rated 1.8 stars and it is 63% greater than other in category.

Safelink Wireless and Verizon Rating Details

Customer service
1.5 (382 reviews)
1.3 (582 reviews)
Reviewer's quote

...Complaints to customer service go unresolved bc SafeLink out sources customer service to a foreign company who's employees ability to speak English is below average and they talk in circles, aka bs so nothing is ever resolved..

Tammy l

I can't believe that after almost 17 years of been with Verizon their customer service department actually is getting really bad, I had try to get to some one for four days and I can't get someone to answer the phone. I'm can wait to speak to some one from the company..

PissedConsumer1722751
Product or Service Quality
1.9 (330 reviews)
1.9 (506 reviews)
Reviewer's quote

I am a heart patient who has had service up until this morning! I submitted all documents and spoke to a Manager who assured me that my phone service would be turned on after they were approved. they were all approved!! and I still have to wait 7-10 days for services to be turned back on!! even...

Wanda T

This is outrageous as I haven’t had service since June 2019, so that will be 6 months without service. Verizon is not putting their money towards this issue and it should be against the law for them to continue to get away with this. I believe that they never intend to restore the service and...

Melissa K
Website
1.8 (311 reviews)
1.8 (478 reviews)
Reviewer's quote

On july 11,2019 my service on my lifeline safelink phone was disconnected after 4 hours of non stop online research i still have no service ,safelinks website wont let me check my account ,it says no acclunt. When i try to recertifiy it says i need a enrollment id ,i dont have one. So now it says...

Donna S

...website seems to be bogus and phone # gets you nothing. forcing you to activate the card. Now they pump you for more information about you...

PissedConsumer1664731

Safelink Wireless and Verizon Pros and Cons

Pros
  • Free 250 minutes
  • Program
  • Phone and free service
  • Internet
  • You are a bunch of overcharging crooks
  • Customer service
Cons
  • Customer service
  • Total run around everytime have never had a good experience
  • Hours with customer service
  • Incompetent customer service
  • Customer service
  • Poor service

Safelink Wireless and Verizon Most Positive Reviews

Top rated reviews
5

I've been trying to talk to the people at there customer service line and they are rude I asked to speak to the floor...

5

Really simple, 18 years and one day sorry we can't help you. We have a really big family. And not like version cares,...

Safelink Wireless and Verizon Most Critical Reviews

Lowest rated reviews
1

I would like to get the word out there to ANY and ALL field agents working for any company that contracts with Lifeline...

1

Verizon sucks - we all know that. They have screwed me for years with faulty equipment, lies, overbilling, etc. I'm sick...

Safelink Wireless and Verizon Latest Reviews

Recent published reviews

please contact me if there is a problem

Read all 1039 reviews

This has been a nightmare so I will try to keep it short. Last week I ordered a pair of Airpods Pro. I got a...

Read all 2563 reviews

Safelink Wireless and Verizon Products and Services

Most reviewed product and services
  • Safelink Wireless Phone Service (216 reviews)
  • Safelink Wireless Customer Care (186 reviews)
  • Safelink Wireless Mobile Phone Service (63 reviews)
  • Verizon Internet Service (262 reviews)
  • Verizon Phone Service (248 reviews)
  • Verizon Account (157 reviews)