PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Safelink Wireless and Verizon as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Safelink Wireless
Verizon

Safelink Wireless and Verizon Overview

Total reviews 1125 2795
Company responses 0 0
Issues resolved 3 20

Safelink Wireless and Verizon Consumer Ratings

Rank
181 out of 1440 in Telecommunications category
243 out of 1440 in Telecommunications category
Customer service
185 in category
243 in category
Product or Service Quality
147 in category
154 in category
Website
221 in category
223 in category
Reliability
125 in category
143 in category

Safelink Wireless and Verizon Rating Details

Customer service
1.5 (405 reviews)
1.3 (686 reviews)
Reviewer's quote

Called Customer Service, no one could tell me why. No one has good English the last rep said he had bad service (working from home) dogs barking, kids playing rooster crowing, I told him to move to different area in his house or I will file complaint. He said will transfer me to Corporate Office...

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I get a monthly bill for Carla's phone, who is Carla? I called, I'm not a Verizon, customer service couldn't figure anything out. ?!? I'm just glad Carla pays her bill..

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Product or Service Quality
1.9 (353 reviews)
1.8 (597 reviews)
Reviewer's quote

This service is a joke! It NEVER WORKS, despite the fact that I live in Verizon's coverage area. When I'm not using the internet, the 4G icon is on and I have 2 or 3 signal bars but....

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...They have increased the prices have an auto call system that cuts you off without options or futs the call with a service rep before anything has been resolved. After 12 years with this company I am done. My time is too valuable to deal with a company that clearly doesn't want my business...

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Website
1.8 (329 reviews)
1.8 (558 reviews)
Reviewer's quote

I had to re-enroll in Lifeline service on the Lifeline website and tried to choose a different provider, but SafeLink is still trying to keep my service with them and charge $40/month. I have filed a complaint with my State AG and the FTC. Some HQ PR person called me and tried to use that as a...

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...This week there are suddenly serious issues with their website. I am unable to access my account, they "did something" to the site since the last time I used it. All of the advertising stuff on the site works just fine, but the part where you log on is blank...

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Reliability
1.8 (327 reviews)
1.7 (416 reviews)
Reviewer's quote

First of all, you need to employ people that speak English and understand how to solve the technical problems....

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They tell me I should buy a signal extender if I want better service but claim it isnt needed. Many dropped calls and no service

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Safelink Wireless and Verizon Pros and Cons

Pros
  • Free 250 minutes
  • Program
  • Phone and free service
  • Internet
  • Customer service
  • Nada
Cons
  • Customer service
  • Total run around everytime have never had a good experience
  • Poor english
  • Customer service
  • Incompetent customer service
  • Poor service

Safelink Wireless and Verizon Most Positive Reviews

Top rated reviews
5

I've been trying to talk to the people at there customer service line and they are rude I asked to speak to the floor...

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5

Really simple, 18 years and one day sorry we can't help you. We have a really big family. And not like version cares,...

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5

I have moved to a different part of town and because of the cell towers I am unable to get my phone to work. Waiting...

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5

I do not appreciate Verizon's adoption of ransom ware marketing techniques to attempt to force new products and...

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Safelink Wireless and Verizon Most Critical Reviews

Lowest rated reviews
1

I would like to get the word out there to ANY and ALL field agents working for any company that contracts with Lifeline...

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1

Verizon sucks - we all know that. They have screwed me for years with faulty equipment, lies, overbilling, etc. I'm sick...

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1

I submitted all the necessary documents that these idiots requested. I even paid $6.00 to send it priority so that I...

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1

They make an offer then switch it out for a higher price. They send you an email confirming the higher price and there...

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Safelink Wireless and Verizon Latest Reviews

Recent published reviews
No votes

My friend just received a new phone today. The phone says there a problem with the sim card. Brand new phone. She...

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No votes

SE of Charlotte in Union Co. has poor Verizon service

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No votes

Called to activate new phone and puts minutes on it. After a hour on the phone i still have no phone service.

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1

Time after time when I've called Verizon every few years to update my service or reduce my subscriptions to save $, it...

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Safelink Wireless and Verizon Products and Services

Most reviewed product and services
  • Safelink Wireless Phone Service (233 reviews)
  • Safelink Wireless Customer Care (202 reviews)
  • Safelink Wireless Cell Phone Replacement (66 reviews)
  • Verizon Internet Service (262 reviews)
  • Verizon Phone Service (250 reviews)
  • Verizon Customer Care (174 reviews)