PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Safelink Wireless and Verizon Wireless as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Safelink Wireless
Verizon Wireless

Safelink Wireless and Verizon Wireless Overview

Total reviews 1122 1396
Company responses 0 0
Issues resolved 3 12

Safelink Wireless and Verizon Wireless Consumer Ratings

Rank
178 out of 1436 in Telecommunications category
201 out of 1436 in Telecommunications category
Customer service
179 in category
197 in category
Product or Service Quality
142 in category
95 in category
Website
218 in category
128 in category
Reliability
120 in category
69 in category

Safelink Wireless and Verizon Wireless Rating Details

Customer service
1.5 (405 reviews)
1.4 (567 reviews)
Reviewer's quote

Called Customer Service, no one could tell me why. No one has good English the last rep said he had bad service (working from home) dogs barking, kids playing rooster crowing, I told him to move to different area in his house or I will file complaint. He said will transfer me to Corporate Office...

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...YOU HAVE THE WORST CUSTOMER SERVICE IN THE BUSINESS..

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Product or Service Quality
1.9 (353 reviews)
2 (439 reviews)
Reviewer's quote

This service is a joke! It NEVER WORKS, despite the fact that I live in Verizon's coverage area. When I'm not using the internet, the 4G icon is on and I have 2 or 3 signal bars but....

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I kept going around in circles trying to get connected to the robot to get help with the poor service on my cell phone. I made it up to trying to make a phone call using Wi-Fi. That helped me to complete a phone call to someone without being cut off, but I won't know till I call someone again using...

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Website
1.8 (329 reviews)
2 (461 reviews)
Reviewer's quote

I had to re-enroll in Lifeline service on the Lifeline website and tried to choose a different provider, but SafeLink is still trying to keep my service with them and charge $40/month. I have filed a complaint with my State AG and the FTC. Some HQ PR person called me and tried to use that as a...

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I'm having a problem logging into the website. The virtual assistant was Totally not helpful and the problem is NOT my username/password. Cell phone coverage in my area is spotty at best...

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Reliability
1.8 (327 reviews)
2 (451 reviews)
Reviewer's quote

First of all, you need to employ people that speak English and understand how to solve the technical problems....

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I opened a business account with Verizon and was promised a promotional plan that cost $25 per wireless line and 20 for iPad ,however they have been charging us $41.Initially I had 4 active accounts, and I had no idea they had 5th line on my account that I wasn't using nor was I aware of it went on...

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Safelink Wireless and Verizon Wireless Pros and Cons

Pros
  • Free 250 minutes
  • Program
  • Phone and free service
  • Coverage area
  • Coverage
  • Seem to have better coverage than most providers
Cons
  • Customer service
  • Total run around everytime have never had a good experience
  • Poor english
  • Customer service
  • No resolution to problem
  • Problem resolution

Safelink Wireless and Verizon Wireless Most Positive Reviews

Top rated reviews
5

I've been trying to talk to the people at there customer service line and they are rude I asked to speak to the floor...

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5

I went in to upgrade my phone. I had already researched and knew exactly which phone I wanted. I was greeted by a...

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5

I have moved to a different part of town and because of the cell towers I am unable to get my phone to work. Waiting...

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5

I went to the Verizon Wireless store in my local area, where I have been a customer for over 10 years. I went there to...

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Safelink Wireless and Verizon Wireless Most Critical Reviews

Lowest rated reviews
1

I would like to get the word out there to ANY and ALL field agents working for any company that contracts with Lifeline...

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1

I got an iphone 4s on or about 7/8/14. It did not work and it took me 3 weeks to get a new one. I spent over 2-3 hour...

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1

I submitted all the necessary documents that these idiots requested. I even paid $6.00 to send it priority so that I...

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1

I have an outstanding credit score and VW has put a hit on my credit report when their online system wasn't working...

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Safelink Wireless and Verizon Wireless Latest Reviews

Recent published reviews
No votes

my phone. can they track my phone. can they track.

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1.3

I opened a business account with Verizon and was promised a promotional plan that cost $25 per wireless line and 20 for...

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2

Person took box phone sim from my box and no one can help me cause I don't have the info. But I got my social b day...

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1.6

I have not heard from Verizon Wirless yet but the harassing automated collection calls have stopped.

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Safelink Wireless and Verizon Wireless Products and Services

Most reviewed product and services
  • Safelink Wireless Phone Service (233 reviews)
  • Safelink Wireless Customer Care (202 reviews)
  • Safelink Wireless Cell Phone Replacement (66 reviews)
  • Verizon Wireless Customer Care (141 reviews)
  • Verizon Wireless Mobile Phone Service (48 reviews)
  • Verizon Wireless Phone Plan (47 reviews)