PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Tag Mobile and Safelink Wireless as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Tag Mobile
Safelink Wireless

Tag Mobile and Safelink Wireless Overview

Total reviews
144
1053
Company responses
0
0
Issues resolved
2
3

Safelink Wireless was first mentioned on PissedConsumer on Nov 3, 2009 and since then this brand received 1053 reviews. It is 909 reviews more than Tag Mobile received since Sep 23, 2012. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Tag Mobile customer support team than with Safelink Wireless customer service.

Tag Mobile and Safelink Wireless Consumer Ratings

Rank
232 out of 1908 in Telecommunications category
132 out of 1908 in Telecommunications category
Customer service
100 in category
156 in category
Reliability
178 in category
96 in category
Website
280 in category
202 in category

According to consumer ratings and reviews, Safelink Wireless ranks 100 points higher in the Telecommunications category than Tag Mobile. People gave Tag Mobile 1.7 stars for Customer service criterion in Telecommunications category and it is 468 points higher than the worst rated brand in this category. At the same time, Safelink Wireless was rated 1.5 stars for Customer service criterion in this category and it is 412 points higher than the worst rated brand in this category. If we look at Reliability criterion, than we see that Safelink Wireless has a higher rating than Tag Mobile. Regarding Website criterion, consumers gave Tag Mobile 1.6 stars and it is 51% greater than other in category. Safelink Wireless however was rated 1.8 stars and it is 64% greater than other in category.

Tag Mobile and Safelink Wireless Rating Details

Customer service
1.7 (64 reviews)
1.5 (386 reviews)
Reviewer's quote

...Their customer service phone number (toll free) would get you to a voice mail that says "mailbox is full". No live person would answer the phone - ever. Their online chat mode seems to be serviced by only one person "Dave"...

Maria R

...Complaints to customer service go unresolved bc SafeLink out sources customer service to a foreign company who's employees ability to speak English is below average and they talk in circles, aka bs so nothing is ever resolved..

Tammy l
Reliability
1.5 (56 reviews)
1.8 (303 reviews)
Reviewer's quote

I've been trying to get my smartphone since April 6 and it's now April 22! They keep making me resubmit photos..and they tell me my proof letter is not correct..well...sorry to say..but..it isss !! IDK who this Tyson character is.but he need glasses I think..

Mary C

called 611 and paid my bill. phone was off next day and I was told to pay aging they did not receive my payment, even though I have bank statement showing it was removed and paid two times. called and was told I could not have that plan and they hung up. filing a complaint with the Stae of florida.

Chauntel
Website
1.6 (54 reviews)
1.8 (311 reviews)
Reviewer's quote

Their website still reflects "unlimited data" and has not been updated. "Alister" from the live chat on their website says that it will be updated ASAP. Apparently, this decision was made after examining average data use from customers all over the nation...

Vessie

On july 11,2019 my service on my lifeline safelink phone was disconnected after 4 hours of non stop online research i still have no service ,safelinks website wont let me check my account ,it says no acclunt. When i try to recertifiy it says i need a enrollment id ,i dont have one. So now it says...

Donna S

Tag Mobile and Safelink Wireless Pros and Cons

Pros
  • Idea sounded good at first
  • What your website said you would offer
  • That i could bring in an outside but compatible phone
  • Free 250 minutes
  • Program
  • Phone and free service
Cons
  • Customer service
  • Tag mobile at all
  • Whole experience with this company
  • Customer service
  • Total run around everytime have never had a good experience
  • Hours with customer service

Tag Mobile and Safelink Wireless Most Positive Reviews

Top rated reviews
5

Hello my name is Eileen, a current employee of TAG Mobile in Covina, California. And i wanted to take this time and resp...

5

I've been trying to talk to the people at there customer service line and they are rude I asked to speak to the floor...

Tag Mobile and Safelink Wireless Most Critical Reviews

Lowest rated reviews
1

They stand outside Welfare Offices, offering free 4G Touch Screen Phones to folks whom are already in financial...

1

I would like to get the word out there to ANY and ALL field agents working for any company that contracts with Lifeline...

Tag Mobile and Safelink Wireless Latest Reviews

Recent published reviews
1.2

Tag Mobile is almost like a fraud. Just take a look at their dysfunctional website. They have no listed phones but just...

Read all 144 reviews
4.4

Someone stole my phone and I won't be able to make it call on it so how can I receive a new one can you please help me...

Read all 1053 reviews

Tag Mobile and Safelink Wireless Products and Services

Most reviewed product and services
  • Tag Mobile Phone Service (26 reviews)
  • Tag Mobile Mobile Phone Service (16 reviews)
  • Tag Mobile Customer Care (11 reviews)
  • Safelink Wireless Phone Service (220 reviews)
  • Safelink Wireless Customer Care (188 reviews)
  • Safelink Wireless Mobile Phone Service (63 reviews)