PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Tag Mobile and Safelink Wireless as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Tag Mobile
Safelink Wireless

Tag Mobile and Safelink Wireless Overview

Total reviews
145
1114
Company responses
0
0
Issues resolved
2
3

Tag Mobile and Safelink Wireless Consumer Ratings

Rank
243 out of 1430 in Telecommunications category
169 out of 1430 in Telecommunications category
Customer service
108 in category
168 in category
Reliability
196 in category
115 in category
Website
291 in category
217 in category
Product or Service Quality
224 in category
139 in category

Tag Mobile and Safelink Wireless Rating Details

Customer service
1.7 (65 reviews)
1.5 (402 reviews)
Reviewer's quote

...Their customer service phone number (toll free) would get you to a voice mail that says "mailbox is full". No live person would answer the phone - ever. Their online chat mode seems to be serviced by only one person "Dave"...

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Called Customer Service, no one could tell me why. No one has good English the last rep said he had bad service (working from home) dogs barking, kids playing rooster crowing, I told him to move to different area in his house or I will file complaint. He said will transfer me to Corporate Office...

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Reliability
1.5 (56 reviews)
1.8 (323 reviews)
Reviewer's quote

I've been trying to get my smartphone since April 6 and it's now April 22! They keep making me resubmit photos..and they tell me my proof letter is not correct..well...sorry to say..but..it isss !! IDK who this Tyson character is.but he need glasses I think..

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Since February of this year I have had to call every month to get my benefits in February I spent 8 hours on the phone with safelink nothing got resolved so the next day I called back ,spent another 7 hours on phone I added 2 cards to my phone I lost 50 dollars over it ,now I have to call every...

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Website
1.6 (54 reviews)
1.8 (327 reviews)
Reviewer's quote

Their website still reflects "unlimited data" and has not been updated. "Alister" from the live chat on their website says that it will be updated ASAP. Apparently, this decision was made after examining average data use from customers all over the nation...

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I had to re-enroll in Lifeline service on the Lifeline website and tried to choose a different provider, but SafeLink is still trying to keep my service with them and charge $40/month. I have filed a complaint with my State AG and the FTC. Some HQ PR person called me and tried to use that as a...

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Product or Service Quality
1.5 (51 reviews)
1.9 (349 reviews)
Reviewer's quote

Was approved for service. Signed up with byop plan. After three weeks of not receiving anything, I asked them where the SIM card was...

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This service is a joke! It NEVER WORKS, despite the fact that I live in Verizon's coverage area. When I'm not using the internet, the 4G icon is on and I have 2 or 3 signal bars but....

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Tag Mobile and Safelink Wireless Pros and Cons

Pros
  • Idea sounded good at first
  • What your website said you would offer
  • That i could bring in an outside but compatible phone
  • Free 250 minutes
  • Program
  • Phone and free service
Cons
  • Customer service
  • Tag mobile at all
  • Whole experience with this company
  • Customer service
  • Total run around everytime have never had a good experience
  • Poor english

Tag Mobile and Safelink Wireless Most Positive Reviews

Top rated reviews
5

Hello my name is Eileen, a current employee of TAG Mobile in Covina, California. And i wanted to take this time and resp...

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5

I've been trying to talk to the people at there customer service line and they are rude I asked to speak to the floor...

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4.8

I fail to understand what customers are complaining about. I ran around talking to and even trying a few lifeline compan...

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5

I have moved to a different part of town and because of the cell towers I am unable to get my phone to work. Waiting...

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Tag Mobile and Safelink Wireless Most Critical Reviews

Lowest rated reviews
1

They stand outside Welfare Offices, offering free 4G Touch Screen Phones to folks whom are already in financial...

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1

I would like to get the word out there to ANY and ALL field agents working for any company that contracts with Lifeline...

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1

I have a phone that was not in English, then broke. They company told me they would send me another phone but never...

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1

I submitted all the necessary documents that these idiots requested. I even paid $6.00 to send it priority so that I...

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Tag Mobile and Safelink Wireless Latest Reviews

Recent published reviews
1

Never had that much trouble applying ,for a lifeline service,was never asked ,for proof of identity before,I thought my...

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No votes

Steve small texted me and told me he will replace or refund me back. The SIM card is stuck in phone it will not come...

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1.2

Tag Mobile is almost like a fraud. Just take a look at their dysfunctional website. They have no listed phones but just...

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No votes

I need to report that my Safe link SIM card benefits has been lost and is there any way that I can get a Safe Link SIM...

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Tag Mobile and Safelink Wireless Products and Services

Most reviewed product and services
  • Tag Mobile Phone Service (26 reviews)
  • Tag Mobile Mobile Phone Service (16 reviews)
  • Tag Mobile Phone Plan (11 reviews)
  • Safelink Wireless Phone Service (233 reviews)
  • Safelink Wireless Customer Care (200 reviews)
  • Safelink Wireless Cell Phone Replacement (66 reviews)