PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Safelink Wireless and Tag Mobile as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Safelink Wireless
Tag Mobile

Safelink Wireless and Tag Mobile Overview

Total reviews 1127 146
Company responses 0 0
Issues resolved 3 2

Safelink Wireless and Tag Mobile Consumer Ratings

Rank
186 out of 1450 in Telecommunications category
265 out of 1450 in Telecommunications category
Customer service
179 in category
109 in category
Product or Service Quality
144 in category
223 in category
Website
211 in category
281 in category
Reliability
122 in category
201 in category

Safelink Wireless and Tag Mobile Rating Details

Customer service
1.5 (406 reviews)
1.7 (65 reviews)
Reviewer's quote

Called Customer Service, no one could tell me why. No one has good English the last rep said he had bad service (working from home) dogs barking, kids playing rooster crowing, I told him to move to different area in his house or I will file complaint. He said will transfer me to Corporate Office...

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...Their customer service phone number (toll free) would get you to a voice mail that says "mailbox is full". No live person would answer the phone - ever. Their online chat mode seems to be serviced by only one person "Dave"...

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Product or Service Quality
1.9 (354 reviews)
1.5 (52 reviews)
Reviewer's quote

This service is a joke! It NEVER WORKS, despite the fact that I live in Verizon's coverage area. When I'm not using the internet, the 4G icon is on and I have 2 or 3 signal bars but....

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Was approved for service. Signed up with byop plan. After three weeks of not receiving anything, I asked them where the SIM card was...

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Website
1.8 (329 reviews)
1.6 (54 reviews)
Reviewer's quote

I had to re-enroll in Lifeline service on the Lifeline website and tried to choose a different provider, but SafeLink is still trying to keep my service with them and charge $40/month. I have filed a complaint with my State AG and the FTC. Some HQ PR person called me and tried to use that as a...

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Their website still reflects "unlimited data" and has not been updated. "Alister" from the live chat on their website says that it will be updated ASAP. Apparently, this decision was made after examining average data use from customers all over the nation...

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Reliability
1.8 (328 reviews)
1.5 (56 reviews)
Reviewer's quote

The Safelink never contacted me, however my cellphones is working now after a long battle.Thank youChunhe

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I've been trying to get my smartphone since April 6 and it's now April 22! They keep making me resubmit photos..and they tell me my proof letter is not correct..well...sorry to say..but..it isss !! IDK who this Tyson character is.but he need glasses I think..

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Safelink Wireless and Tag Mobile Pros and Cons

Pros
  • Free 250 minutes
  • Program
  • Phone and free service
  • Idea sounded good at first
  • What your website said you would offer
  • That i could bring in an outside but compatible phone
Cons
  • Customer service
  • Total run around everytime have never had a good experience
  • Poor english
  • Customer service
  • Tag mobile at all
  • Whole experience with this company

Safelink Wireless and Tag Mobile Most Positive Reviews

Top rated reviews
5

I've been trying to talk to the people at there customer service line and they are rude I asked to speak to the floor...

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5

Hello my name is Eileen, a current employee of TAG Mobile in Covina, California. And i wanted to take this time and resp...

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5

I have moved to a different part of town and because of the cell towers I am unable to get my phone to work. Waiting...

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4.8

I fail to understand what customers are complaining about. I ran around talking to and even trying a few lifeline compan...

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Safelink Wireless and Tag Mobile Most Critical Reviews

Lowest rated reviews
1

I would like to get the word out there to ANY and ALL field agents working for any company that contracts with Lifeline...

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1

They stand outside Welfare Offices, offering free 4G Touch Screen Phones to folks whom are already in financial...

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1

I submitted all the necessary documents that these idiots requested. I even paid $6.00 to send it priority so that I...

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1

I have a phone that was not in English, then broke. They company told me they would send me another phone but never...

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Safelink Wireless and Tag Mobile Latest Reviews

Recent published reviews
No votes

been trying to reach you all on the phone and I don't know what kind of people you have working down there. Half of them...

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1.4

Tagmobile seems to have a new bunch of employees, I thought the old bunch was bad but the new bunch are worst.

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3

The Safelink never contacted me, however my cellphones is working now after a long battle.
Thank you
Chunhe

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1

Never had that much trouble applying ,for a lifeline service,was never asked ,for proof of identity before,I thought my...

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Safelink Wireless and Tag Mobile Products and Services

Most reviewed product and services
  • Safelink Wireless Phone Service (233 reviews)
  • Safelink Wireless Cell Phone Replacement (66 reviews)
  • Safelink Wireless Mobile Phone Service (64 reviews)
  • Tag Mobile Phone Service (26 reviews)
  • Tag Mobile Mobile Phone Service (16 reviews)
  • Tag Mobile Phone Plan (11 reviews)