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Safelink Wireless

Telecommunications
  • 2 ISSUES RESOLVED
  • 714 TOTAL REVIEWS
  • $50K CLAIMED LOSSES
  • $495 AVERAGE LOSS
1.8
Customer service
Website
Diversity of Products or Services
Reliability
Billing Practices
  • Free 250 minutes 14
  • Program 6
  • Phone and free service 3
  • Phone 3
  • Patience 3

Customers don't like

  • Total run around everytime have never had a good experience7
  • Poor english6
  • Hours with customer service6
  • Put on hold 40 minutes transferred over and over4
  • Not being able to understand the reps4
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Straight Talk Wireless

Telecommunications
Has verified representatives
  • 5 ISSUES RESOLVED
  • 1617 TOTAL REVIEWS
  • $180K CLAIMED LOSSES
  • $360 AVERAGE LOSS
1.8
Customer service
Website
Diversity of Products or Services
Reliability
Billing Practices
  • Price 19
  • Unlimited plan has served me well 13
  • Service plan 5
  • I could go almost anywhere in the us and use my phone 5
  • Cell phone 5

Customers don't like

  • Customer service staff20
  • Misleading terms of service15
  • Refusal to help6
  • Lied to by employees and manager6
  • Given the runaround5
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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