PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sitelock and Safecart as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Sitelock

Sitelock

1.4
Safecart

Safecart

Has Verified Representatives
1.2
Sitelock
Safecart

Sitelock and Safecart Overview

Total reviews
157
299
Company responses
0
4
Issues resolved
1
2

Sitelock and Safecart Consumer Ratings

Rank
250 out of 1041 in Software category
279 out of 1041 in Software category
Customer service
146 in category
159 in category
Privacy and Data Security
170 in category
206 in category
Product or Service Quality
175 in category
182 in category
Diversity of Products or Services
200 in category
216 in category

Sitelock and Safecart Rating Details

Customer service
1.2 (87 reviews)
1.1 (41 reviews)
Reviewer's quote

...Then they billed me for another month of service on March 3. I called billing to complain and to request a refund, and the person who I spoke with was extremely rude, would not allow me to speak but talked over me when I tried, and refused to provide a refund. On Feb...

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...When you call the customer service phone number you will get a fax sound. When You try to cancel the service on line, they charge $37 to do so. They people are con-men!..

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Privacy and Data Security
1.3 (83 reviews)
1 (19 reviews)
Reviewer's quote

I had an additional service connected, the SiteLock addon, which monitors the security of the website. Yesterday morning I received a message from SiteLock that malware was detected on my site. The day before, I had inserted the advertising network code, which is often scolded by antivirus because...

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...Not only are they completely incompetent and will likely destroy your equipment and data, bu they will do so while wasting a massive amount of your time. They put one poor tech after the other. Run away fast...

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Product or Service Quality
1.3 (79 reviews)
1.2 (31 reviews)
Reviewer's quote

Absolutely no customer service. Despite repeated service request tickets filled out, repeated calls and messages left, never once heard from or talked to anyone..

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...auto affiliate links,auto affiliate links pro,PAYPAL *SAFECART*AUTOA,safecart,scam,unauthorized charge, fraud, paypal responsibility, paypal customer service, paypal fraud watch, paypal block safecart ..

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Diversity of Products or Services
1.4 (79 reviews)
1.1 (28 reviews)
Reviewer's quote

...extort money out of you and make you scared that they will take your site offline if you do not sign up for their monitoring or site malware scan or removal services. I highly recommend you not use them, they are the worst. They are scammers and host gator sends them the call lists of their customer to call and...

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...I don't recall ever purchasing any products from this company or signing up for any service which requires a monthly fee. Apparently this is the case with a large number of pelple..

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Sitelock and Safecart Pros and Cons

Pros
  • Extortion
  • Harrasing
  • Scary
  • Them shut down
  • Absolute nonthing
  • Never made an order
Cons
  • Poor customer service
  • Poor service
  • That they are into quick sales and don not know what selling
  • Being ripped off
  • Unauthorized charges
  • Being billed without my consent

Sitelock and Safecart Most Positive Reviews

Top rated reviews
5

This is the most ridiculous set of reviews I have EVER read! You all are mad because you don't want to spend money.....

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5

I check my bank account a few times a week to ensure all is good. This morning I woke up to an unrecognized payment of $...

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5

It's saddening to see the amount of negative reviews on SiteLock. My site was deeply hacked and they were able to...

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5

had crush on i7mac computer and reinstalled all programs ,and all working but my purchased program from your site...

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Sitelock and Safecart Most Critical Reviews

Lowest rated reviews
1

We created a Sitelock account in 2013 after speaking to their sales person Jon Olmstead and paid $400 for one year of se...

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1

I ordered the clean up in hopes to get my computer running faster but in the end regret ever making contact. I sat on...

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1

I have a hosting plan with a known provider. I also host multiple domains on the same package and it was working fine fo...

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1

Don't know the name of the Tech Support Merchant, but they try to charge me $800.00 to repair computer on-line. I told...

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Sitelock and Safecart Latest Reviews

Recent published reviews
1

I had my website shut down three times. Even with the site lock coverage. They stated to remove the malware and send...

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3

I have no idea why You debited some $ 50 plus as a recurring fee for a service I do not want and never engaged into - I...

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2.1

I cancelled my Sitelock services on Feb. 28, via email, phone, support ticket, and chat. It took them 5 days to acknowle...

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No votes

Tried to cancel and they want to charge me.

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Sitelock and Safecart Products and Services

Most reviewed product and services
  • Sitelock Anti-malware Software (34 reviews)
  • Sitelock Customer Care (26 reviews)
  • Sitelock Monitoring Software (7 reviews)
  • Safecart Subscription (29 reviews)
  • Safecart Technical Support (14 reviews)
  • Safecart Customer Care (9 reviews)