Ryan Homes vs Ryland Homes

Customer service very poor. Mold start showing up, complain and get advice only that we should keep A/C running, keep all doors and windows close, have dehumidifier running in basement 24 x 7 to avoid mold! Gas range has manufacturing defect, they want to do nothing about it, giving suggestion to...

...Very satisfied with their customer service..

...They have completely made us unhappy with the lack of service and others here at the Woodlands of Morrow are disgusted and frustrated..

...We added like $10,000 in upgrades and the material and product they use is pure junk! Ryland is cookie cutter and inflated..

I told the representative about 10 things we have wrong with our home and he just said he would let someone know in our territory

All perfect services, no delays. The superintendent was outstanding that worked for Ryland. That is the key of excellence for any builder. Great constructed home built in 1988. Neighbors concur.

...This is a significant warranty issue that I have continuously fought with the supporting warranty agents assigned to us during the time of purchase..

...code compliant items during home inspection • Construction Supervisor delaying repairs to after closing when it is a warranty item, so you have to suffer that process • Construction Supervisor not following the documented CA processes or providing information as required to the buyer • Construction Supervisor trying to lie to and coerce you into signing forms saying all was delivered perfectly and you are totally satisfied • Construction Supervisor who is not knowledgable about state and local building codes • CA and Construction Supervisor trying to prevent professional home inspection and buyer inspection prior to home closing • Completion date rescheduling several times with no respect of your time or commitments • Being given 15 days notice of home completion as stated in contract • Being given 5 days notice of non negotiable home settlement date picked solely by CA stated in contract • Being charged $100 per day beyond CA designated settlement date even if CA is unable or unwilling to perform under the contract • No guarantee that the home will be delivered termite or pest free • CA claiming to have done certain home services, but unwilling to provide proof of completion or by whom • Home being delivered unclean with numerous obvious stains, sawdust, dirt, and general grime • Home being delivered with hundreds of defects noted, but CA and Construction Supervisor unwilling or unable to correct and no compensation • Home being delivered with paid for options missing and with no mitigation or compensation • Home being delivered with trash in the home, yard, driveway, and backyard • Having blue tape all over home for months waiting for repairs and replacement of defective items • Using broken items while waiting months for back ordered replacements • Granting a permanent easement for CA and it’s affiliated contractors to enter your property for any reason any time stated in contract • Agreeing to give up your due process of law and litigation rights and exclusively use a CA affiliated mediator or arbitrator to resolve any disputes • CA using scare tactics such as referring you to their legal counsel when there is...