PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ryan Homes and Ryland Homes as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ryan Homes
Ryland Homes

Ryan Homes and Ryland Homes Overview

Total reviews
307
216
Company responses
0
0
Issues resolved
2
1

Ryan Homes and Ryland Homes Consumer Ratings

Rank
252 out of 1954 in Construction and Repair category
279 out of 1954 in Construction and Repair category
Customer service
196 in category
199 in category
Product or Service Quality
244 in category
239 in category
Reliability
198 in category
180 in category
Warranty
188 in category
168 in category

Ryan Homes and Ryland Homes Rating Details

Customer service
1.5 (97 reviews)
1.5 (62 reviews)
Reviewer's quote

Customer service very poor. Mold start showing up, complain and get advice only that we should keep A/C running, keep all doors and windows close, have dehumidifier running in basement 24 x 7 to avoid mold! Gas range has manufacturing defect, they want to do nothing about it, giving suggestion to...

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...Very satisfied with their customer service..

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Product or Service Quality
1.4 (95 reviews)
1.4 (64 reviews)
Reviewer's quote

...They have completely made us unhappy with the lack of service and others here at the Woodlands of Morrow are disgusted and frustrated..

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...We added like $10,000 in upgrades and the material and product they use is pure junk! Ryland is cookie cutter and inflated..

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Reliability
1.3 (86 reviews)
1.5 (51 reviews)
Reviewer's quote

I told the representative about 10 things we have wrong with our home and he just said he would let someone know in our territory

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All perfect services, no delays. The superintendent was outstanding that worked for Ryland. That is the key of excellence for any builder. Great constructed home built in 1988. Neighbors concur.

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Warranty
1.5 (86 reviews)
1.7 (49 reviews)
Reviewer's quote

...This is a significant warranty issue that I have continuously fought with the supporting warranty agents assigned to us during the time of purchase..

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...code compliant items during home inspection • Construction Supervisor delaying repairs to after closing when it is a warranty item, so you have to suffer that process • Construction Supervisor not following the documented CA processes or providing information as required to the buyer • Construction Supervisor trying to lie to and coerce you into signing forms saying all was delivered perfectly and you are totally satisfied • Construction Supervisor who is not knowledgable about state and local building codes • CA and Construction Supervisor trying to prevent professional home inspection and buyer inspection prior to home closing • Completion date rescheduling several times with no respect of your time or commitments • Being given 15 days notice of home completion as stated in contract • Being given 5 days notice of non negotiable home settlement date picked solely by CA stated in contract • Being charged $100 per day beyond CA designated settlement date even if CA is unable or unwilling to perform under the contract • No guarantee that the home will be delivered termite or pest free • CA claiming to have done certain home services, but unwilling to provide proof of completion or by whom • Home being delivered unclean with numerous obvious stains, sawdust, dirt, and general grime • Home being delivered with hundreds of defects noted, but CA and Construction Supervisor unwilling or unable to correct and no compensation • Home being delivered with paid for options missing and with no mitigation or compensation • Home being delivered with trash in the home, yard, driveway, and backyard • Having blue tape all over home for months waiting for repairs and replacement of defective items • Using broken items while waiting months for back ordered replacements • Granting a permanent easement for CA and it’s affiliated contractors to enter your property for any reason any time stated in contract • Agreeing to give up your due process of law and litigation rights and exclusively use a CA affiliated mediator or arbitrator to resolve any disputes • CA using scare tactics such as referring you to their legal counsel when there is...

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Ryan Homes and Ryland Homes Pros and Cons

Pros
  • Floor plans
  • Location
  • Look of the home and layout
  • Floor plan
  • To sue the company
  • Office real estate person
Cons
  • Willingness to accept responsibility for actions
  • Customer service
  • Lack of actions taken to correct issues after contruction
  • Customer service and warranty
  • Customer service
  • Support and follow up inssues

Ryan Homes and Ryland Homes Most Positive Reviews

Top rated reviews
5

Ryan Homes is the best!!!!!!!!!! I have lived in my house for 3 years and havent had a single problem. Ryan Homes is a...

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5

We had a wonderful experience with Ryland in The Woodlands TX. 3100 sq ft Rhapsody model. Everything we dreamed of and d...

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5

Home built 09/2009. Countless issues! One of many was the front door. The door wouldn't open or close without a lot...

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5

All perfect services, no delays. The superintendent was outstanding that worked for Ryland. That is the key of...

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Ryan Homes and Ryland Homes Most Critical Reviews

Lowest rated reviews
1

I bought Ryan home. what a big mistake. they hide how to contact corporate office. today 9/12/2014 .I have replaced a wi...

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1

I have never worked so hard to spend just under 400K in my life. These guys are very careful to make sure you sign...

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1

First of all, Ryan Homes does not care about these reviews, which is really sad.

Ryan Homes will NOT allow you to hav...

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1

Ryland Homes Colorado are Overpriced high density neighborhoods (micro lots - 6 foot front yard single family homes) wha...

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Ryan Homes and Ryland Homes Latest Reviews

Recent published reviews
No votes

No air conditioner. We contacted the warranty department and Arrow heating and Cooling and as of 5:00 pm no contact...

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1.4

The materials used are cheap from siding to doors, electrical outlets and switches. Breakers trip constantly.

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1.9

I told the representative about 10 things we have wrong with our home and he just said he would let someone know in our...

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1.5

They did not seal my roof, therefore with every high wind and rain the roof leaks, new home 1st time memorial day leak...

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Ryan Homes and Ryland Homes Products and Services

Most reviewed product and services
  • Ryan Homes House Construction (102 reviews)
  • Ryan Homes Home Buying (13 reviews)
  • Ryan Homes Customer Care (10 reviews)
  • Ryland Homes House Construction (58 reviews)
  • Ryland Homes Customer Care (19 reviews)
  • Ryland Homes Home Buying (4 reviews)