PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Vanilla Visa and RushCard as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Vanilla Visa
RushCard

Vanilla Visa and RushCard Overview

Total reviews
451
3614
Company responses
0
0
Issues resolved
0
4

RushCard was first mentioned on PissedConsumer on Oct 21, 2011 and since then this brand received 3614 reviews. It is 3163 reviews more than Vanilla Visa received since Sep 7, 2009.

Vanilla Visa and RushCard Consumer Ratings

Rank
34 out of 359 in Cards category
36 out of 359 in Cards category
Customer service
26 in category
36 in category
Product or Service Quality
28 in category
26 in category
Website
34 in category
31 in category

According to consumer ratings and reviews, Vanilla Visa ranks 2 points higher in the Cards category than RushCard. People gave Vanilla Visa 1.5 stars for Customer service criterion in Cards category and it is 57 points higher than the worst rated brand in this category. At the same time, RushCard was rated 1.3 stars for Customer service criterion in this category and it is 47 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that RushCard has a higher rating than RushCard. Regarding Website criterion, consumers gave Vanilla Visa 1.5 stars and it is 59% greater than other in category. RushCard however was rated 1.6 stars and it is 63% greater than other in category.

Vanilla Visa and RushCard Rating Details

Customer service
1.5 (179 reviews)
1.3 (1294 reviews)
Reviewer's quote

I purchased one $50 visa gift card then used it 3 times totally $22 next day tried to use it and the balance was $0 called customer service and they said it would take 3 to 5 days to investigate but before they could start the investigation I had to send a copy of my license and my receipt I told...

Krystal H

Rushcard no longer has a live customer service agent that u can talk 2 only live chat which is REDICULIOUS!!! LOOKING 4 A NEW COMPANY &;;;;;;; I HAVE BEEN WITH THEM SINCE 2003..

PissedConsumer1768757
Product or Service Quality
1.5 (165 reviews)
1.5 (1359 reviews)
Reviewer's quote

I called the customer service number and explained to them that I want to report my card lost/stolen. (The woman on the line didn't speak good English) The woman on the phone told me she will stop anyone from using the card. I would need to send an email with a copy of receipt to show I purchased...

Tameika F

...didn't have anything going on just sitting there listening to music and still no resolution I'm pissed there should be an easier way to talk to customer service and get your money handled this is not a...

Adalyne
Website
1.5 (161 reviews)
1.6 (1324 reviews)
Reviewer's quote

...com Website will steal money from your card..

PissedConsumer1637705

...Ive tried the number on my card and the number on the website and neither work. I need to speak with someone about this issue and if its not resolved,i will go to a credit union where i know for a fact i will always be able to speak with someone and get my money. Ill be waiting..

PissedConsumer1610291

Vanilla Visa and RushCard Pros and Cons

Pros
  • No pros at all
  • Easy to use
  • Person on the phone
  • Early deposit
  • Direct deposit
  • Two day early check
Cons
  • No support
  • Lack of problem solving skills
  • Customer service reps helpless
  • Bad very bad customer service
  • I do not have access to my funds following their maintenance
  • no one is answering the phones to reassure us as consumers

Vanilla Visa and RushCard Most Positive Reviews

Top rated reviews
5

Attention Valued Vanilla Gift Card Customers,
We take your comments and reviews very seriously and would like to help re...

5

I recieved a email and text from rushcars on friday about the systems being down. they did inform me about these...

Vanilla Visa and RushCard Most Critical Reviews

Lowest rated reviews
1

I received a Vanilla Visa card as a gift and used it for a couple of purchases. Afterwards, I wanted to check the...

1

The worst prepaid card company I ever had. They blocked my account after I buy a load from money gram, after they took...

Vanilla Visa and RushCard Latest Reviews

Recent published reviews
1

Went to activate $200 card absolutely worthless

Read all 451 reviews

The Rush card customer service number....DOES NOT OFFER ANY ACCESS TO A LIVE REPRESENTATIVE. RUSH CARD NEEDS TO QUIT...

Read all 3614 reviews

Vanilla Visa and RushCard Products and Services

Most reviewed product and services
  • Vanilla Visa Gift Card (163 reviews)
  • Vanilla Visa Prepaid Card (62 reviews)
  • Vanilla Visa Card Activation (13 reviews)
  • Rushcard Account (412 reviews)
  • Rushcard Prepaid Card (404 reviews)
  • Rushcard Customer Care (299 reviews)