PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Rural King and Tractor Supply as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Rural King
Tractor Supply

Rural King and Tractor Supply Overview

Total reviews
714
452
Company responses
0
0
Issues resolved
2
4

Rural King was first mentioned on PissedConsumer on May 11, 2009 and since then this brand received 714 reviews. It is 262 reviews more than Tractor Supply received since Aug 21, 2009. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Tractor Supply customer support team than with Rural King customer service.

Rural King and Tractor Supply Consumer Ratings

Rank
42 out of 482 in Supermarkets and Malls category
58 out of 482 in Supermarkets and Malls category
Customer service
54 in category
44 in category
Website
41 in category
48 in category
Exchange, Refund and Cancellation Policy
36 in category
25 in category

According to consumer ratings and reviews, Rural King ranks 16 points higher in the Supermarkets and Malls category than Tractor Supply. People gave Rural King 1.6 stars for Customer service criterion in Supermarkets and Malls category and it is 57 points higher than the worst rated brand in this category. At the same time, Tractor Supply was rated 1.7 stars for Customer service criterion in this category and it is 67 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Rural King has a higher rating than Tractor Supply. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Rural King 2.2 stars and it is 68% greater than other in category. Tractor Supply however was rated 2.5 stars and it is 77% greater than other in category.

Rural King and Tractor Supply Rating Details

Customer service
1.6 (260 reviews)
1.7 (189 reviews)
Reviewer's quote

has no ETA of shipment and we will have to cancel your order" I continued to try to contact customer service and finally got through to them on 1/6/2020. It apparently comes down to that RKGuns can't count, and even though I bought it when in stock, and the web site showed the item as in stock for...

Arda

Was told at the customer service desk there was one available at the Mansfield store about 20 miles away. Was further told that merchandise is not moved between stores per Kerry Hamilton, out of luck in other words unless I wan't to make the trip. Believe it would be a beneficial convenience to...

Wayne S
Website
2.5 (240 reviews)
2.4 (163 reviews)
Reviewer's quote

...Their website says easy returns but this is not the case. They have the worst return department I have ever seen. Never had a problem with AMAZON or Walmart...

Lawrence S

Extremely poor service and absolutely terribly and not user friendly website Almost like you don’t except complaints..

Dean H
Exchange, Refund and Cancellation Policy
2.2 (228 reviews)
2.5 (143 reviews)
Reviewer's quote

...I even had to bring it back twice in a week, so I asked that they exchange the saw and was told that they cant. I asked them to fix it and they had to wait days in order for the tech to get to it. I had brought it there On December 20th to fix one of the studs and on the 24 it was still not touched...

PissedConsumer1745542

A customer was in line to get a refund and was holding up the line wanting to look at kids boots and istead of getting another cashier or finishing with the refund customer the cashier made us wait. Another time i got a raincheck for dog food because they keep running out and tractor supply didnt...

PissedConsumer1753306

Rural King and Tractor Supply Pros and Cons

Pros
  • Most employees
  • Undecided
  • Store overall
  • Variety of products
  • Products
  • Location
Cons
  • Very rude
  • Fail to deliver
  • How they handle complaints
  • Poor customer service
  • Customer service
  • Manager

Rural King and Tractor Supply Most Positive Reviews

Top rated reviews
5

I'm a coach for lake wales steelers youth football we had a car wash scheduled at another location but it was rainy out...

5

Hardwood Pellets are no good--to begin i bought a ton of them got home undone the 2 layers of plastic & there were...

Rural King and Tractor Supply Most Critical Reviews

Lowest rated reviews
1

Appr. 2 weeks ago I drove 30 miles to Muncie, In. to purchase a gun safe. I paid for it and notified the manager that I...

1

I purchased a king pellet stove in August and in the fall started to use the stove and kept over feeding and turning...

Rural King and Tractor Supply Latest Reviews

Recent published reviews

Cant your managers read the comments!!!

Read all 714 reviews
1

I purchased a pellet stove from them it would not work my 250 square foot (ca. 23 m²) room would only heat to 52...

Read all 452 reviews

Rural King and Tractor Supply Products and Services

Most reviewed product and services
  • Rural King Customer Care (107 reviews)
  • Rural King Manager (100 reviews)
  • Rural King Shipping Service (51 reviews)
  • Tractor Supply Customer Care (72 reviews)
  • Tractor Supply Manager (35 reviews)
  • Tractor Supply Cashier (17 reviews)