PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Rural King and Tractor Supply as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Rural King
Tractor Supply

Rural King and Tractor Supply Overview

Total reviews
702
440
Company responses
0
0
Issues resolved
2
3

Rural King was first mentioned on PissedConsumer on May 11, 2009 and since then this brand received 702 reviews. It is 262 reviews more than Tractor Supply received since Aug 21, 2009. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Tractor Supply customer support team than with Rural King customer service.

Rural King and Tractor Supply Consumer Ratings

Rank
41 out of 614 in Supermarkets and Malls category
57 out of 614 in Supermarkets and Malls category
Customer service
55 in category
45 in category
Website
40 in category
45 in category
Exchange, Refund and Cancellation Policy
35 in category
26 in category

According to consumer ratings and reviews, Rural King ranks 16 points higher in the Supermarkets and Malls category than Tractor Supply. People gave Rural King 1.6 stars for Customer service criterion in Supermarkets and Malls category and it is 54 points higher than the worst rated brand in this category. At the same time, Tractor Supply was rated 1.7 stars for Customer service criterion in this category and it is 64 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Rural King has a higher rating than Tractor Supply. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Rural King 2.2 stars and it is 68% greater than other in category. Tractor Supply however was rated 2.5 stars and it is 76% greater than other in category.

Rural King and Tractor Supply Rating Details

Customer service
1.6 (258 reviews)
1.7 (182 reviews)
Reviewer's quote

...Customer service is terrible and will do nothing to help you. Ordered a item 10 days ago and still has not shipped out nor will they cancel the order to refund me so I can buy it somewhere else. Do not waste your time here, you will be sorry..

Tony T

Was told at the customer service desk there was one available at the Mansfield store about 20 miles away. Was further told that merchandise is not moved between stores per Kerry Hamilton, out of luck in other words unless I wan't to make the trip. Believe it would be a beneficial convenience to...

Wayne S
Website
2.5 (238 reviews)
2.4 (157 reviews)
Reviewer's quote

...Their website says easy returns but this is not the case. They have the worst return department I have ever seen. Never had a problem with AMAZON or Walmart...

Lawrence S

Extremely poor service and absolutely terribly and not user friendly website Almost like you don’t except complaints..

Dean H
Exchange, Refund and Cancellation Policy
2.2 (225 reviews)
2.5 (138 reviews)
Reviewer's quote

...a debit card he said that it would have to be in store credit! Absolutely ridiculous!! We paid cash and they were still new with receipt !! They return policy says if you paid cash you get cash back. The store manager also told me that they don’t give refunds over &25, which I know for a fact is not...

Rino

Wrong item and was treated like a thief in store. My lay tmi using this company

Marquez

Rural King and Tractor Supply Pros and Cons

Pros
  • Most employees
  • Undecided
  • Store overall
  • Products
  • Friendly check out people
  • Variety of products
Cons
  • Very rude
  • Fail to deliver
  • Customer service - very rude
  • Poor customer service
  • Customer service
  • Manager

Rural King and Tractor Supply Most Positive Reviews

Top rated reviews
5

I'm a coach for lake wales steelers youth football we had a car wash scheduled at another location but it was rainy out...

5

Hardwood Pellets are no good--to begin i bought a ton of them got home undone the 2 layers of plastic & there were...

Rural King and Tractor Supply Most Critical Reviews

Lowest rated reviews
1

Appr. 2 weeks ago I drove 30 miles to Muncie, In. to purchase a gun safe. I paid for it and notified the manager that I...

1

I purchased a king pellet stove in August and in the fall started to use the stove and kept over feeding and turning...

Rural King and Tractor Supply Latest Reviews

Recent published reviews
3.4

I was just at your Huber heights store returning an item when two African Americanyouths were walking towards the exit,...

Read all 702 reviews
2.2

Wrong item and was treated like a thief in store. My lay tmi using this company

Read all 440 reviews

Rural King and Tractor Supply Products and Services

Most reviewed product and services
  • Rural King Customer Care (105 reviews)
  • Rural King Manager (100 reviews)
  • Rural King Shipping Service (49 reviews)
  • Tractor Supply Customer Care (70 reviews)
  • Tractor Supply Manager (34 reviews)
  • Tractor Supply Cashier (17 reviews)