PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Rumpke and Waste Management as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Rumpke

Rumpke

1.8
Waste Management

Waste Management

Has Verified Representatives
1.7
Rumpke
Waste Management

Rumpke and Waste Management Overview

Total reviews
229
1196
Company responses
0
246
Issues resolved
3
12

Rumpke and Waste Management Consumer Ratings

Rank
5 out of 152 in Waste And Recycling Services category
6 out of 152 in Waste And Recycling Services category
Customer service
3 in category
5 in category
Reliability
2 in category
6 in category
Product or Service Quality
2 in category
4 in category
Price Affordability
5 in category
13 in category

Rumpke and Waste Management Rating Details

Customer service
1.6 (115 reviews)
1.3 (611 reviews)
Reviewer's quote

...I did call to question the bill - customer service lady says "take it up with sales" I am very upset with these tactics and underwhelmed with their customer service..

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...Talking to customer service to negotiate a "reasonable" monthly fee was pointless. They just point to your contract agreement which states they reserve the right to increase prices. I'd say raising prices arbitrarily does not count...

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Reliability
2 (108 reviews)
1.7 (512 reviews)
Reviewer's quote

Still broken need a new one

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I spent my money on two dumpster bag and fill them up with wood and carpet i call cutomer service before buying to ask about the rules. not once did the lady told me the yellow handles had to touch for them to pick the bag up all she said was no chemical waste and dont place the bag close to the...

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Product or Service Quality
1.8 (104 reviews)
1.6 (551 reviews)
Reviewer's quote

...They will take your money but will not give you any service..

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Honestly, Waste Management's service has been going down hill long before Covid-19 even started. My service days are Monday and Thursday however, pick-ups are mostly on Tuesday and Friday, if at all. I've been a customer for almost 4 years and since 2019 I've been calling/CHAT ( or...

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Price Affordability
2.2 (99 reviews)
1.5 (522 reviews)
Reviewer's quote

...If they need the mo run that bad why not raise the service price. ..

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I was told mine were so high because I have been a loyal customer for 30 years and have been getting price increases! They add all kinds of fees on top of the price like fuel surcharges, in order to make more money. I recommend that you shop around and use another company because when you pay your...

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Rumpke and Waste Management Pros and Cons

Pros
  • Picks up on days schedule
  • When they do their job
  • Timeliness of pickup
  • Use to be good
  • Very little
  • Trash pickup
Cons
  • When they do not do their job
  • Nothing was accomplished
  • Company lacks integrity and accountability
  • Customer service
  • Very bad service
  • Corrupt contract

Rumpke and Waste Management Most Positive Reviews

Top rated reviews
5

So thry took my can and ans trash called to xomplain and said it was either not service me or throw away can drivver...

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5

I moved in this house last week and hooked up service. But the old renters had a bed ,rail,cushion, and both dumpsters...

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5

My Rumpke people who pick up for my neighborhood. ARE FANTASTIC..... I will stop to just tell them to have a good day, ...

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5

I placed a call to waste management today Friday approx. 1 pm concerning a dump permit, KAREN answered the phone.I told...

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Rumpke and Waste Management Most Critical Reviews

Lowest rated reviews
1

Complete waste of time and frustrating. I have lived in Crescent Springs for three months and had the Rumpke...

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1

Seems like the drivers pick up the garbage and recycling at their own convenience. I ALWAYS leave the can...

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1

Worst service ever!! We had to call them every week to come get our trash! The only time they did come without being...

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1

This company registered me for 2 accounts, apparently due to a computer glitch. When I called initially, I spent over a...

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Rumpke and Waste Management Latest Reviews

Recent published reviews
3.6

Still broken need a new one

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1

I spent my money on two dumpster bag and fill them up with wood and carpet i call cutomer service before buying to ask...

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3

Still broken needs replace thank you

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1

Was a customer for 4 years. Monthly bill was reasonable for the first year then very year there after an increase of at...

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Rumpke and Waste Management Products and Services

Most reviewed product and services
  • Rumpke Residential Waste Collection (54 reviews)
  • Rumpke Waste Collection (29 reviews)
  • Rumpke Pick Up Service (21 reviews)
  • Waste Management Waste Collection (333 reviews)
  • Waste Management Residential Waste Collection (226 reviews)
  • Waste Management Customer Care (135 reviews)