PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Rumpke and Waste Management as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Rumpke

Rumpke

1.8
Waste Management

Waste Management

Has verified representatives
1.6
Rumpke
Waste Management

Rumpke and Waste Management Overview

Total reviews
204
1143
Company responses
0
197
Issues resolved
1
11

Waste Management was first mentioned on PissedConsumer on Sep 25, 2008 and since then this brand received 1143 reviews. It is 939 reviews more than Rumpke received since May 10, 2010. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Waste Management customer support team than with Rumpke customer service.

Rumpke and Waste Management Consumer Ratings

Rank
4 out of 171 in Waste And Recycling Services category
5 out of 171 in Waste And Recycling Services category
Customer service
2 in category
5 in category
Product or Service Quality
2 in category
4 in category
Reliability
3 in category
4 in category

According to consumer ratings and reviews, Rumpke ranks 1 points higher in the Waste And Recycling Services category than Waste Management. People gave Rumpke 1.6 stars for Customer service criterion in Waste And Recycling Services category and it is 19 points higher than the worst rated brand in this category. At the same time, Waste Management was rated 1.3 stars for Customer service criterion in this category and it is 16 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Rumpke has a higher rating than Waste Management. Regarding Reliability criterion, consumers gave Rumpke 2 stars and it is 86% greater than other in category. Waste Management however was rated 1.7 stars and it is 81% greater than other in category.

Rumpke and Waste Management Rating Details

Customer service
1.6 (105 reviews)
1.3 (574 reviews)
Reviewer's quote

...I called customer service to see if I could pay 50 this week and 49 next week. I was told if they did that for me they would have to do it for everyone. This is very poor customer service...

PissedConsumer1723886

This has to be one of the worst customer service companies I have ever dealt with. My wife pays our bill online each month manually. All of a sudden the last 2 billing periods it came out automatically...

PissedConsumer1676076
Product or Service Quality
1.7 (91 reviews)
1.6 (520 reviews)
Reviewer's quote

Trash guy just throws our trash cans all over the place. Lmk eaves debris laying around. I called once to report it. Then this morning the same thing and he puts other people's cans in my driveway and as I was living today I drove over broken glass. That should have been cleaned up. i know they...

She G

...I told the WM representative that this was unacceptable and I wanted the recycling removed by Saturday – we paid for the service and expected the recycling removed. But WM did not remove our recycling on Saturday. My Neighbors and I each went on the WM website on Saturday and registered a complaint...

PissedConsumer1669220
Reliability
2 (91 reviews)
1.7 (482 reviews)
Reviewer's quote

rumpke sucks. only can take few bulk had matreea and couch both wrap. the couch was little fabric show did not pick it up. unotl i call.and complain. only can pick up four bed rms doors at time cant not take toilet with that. worst company ever. i miss my republic serivces

PissedConsumer1719360

Waste Management is a terrible trash company. They acquired Northern Colorado disposal 8 months ago in Windsor and I have had issues once or twice a month. Either no trash pick up at all or delayed days. When attempting to call, you have to wait hour or more on hold to talk to anyone.When I had...

Tonetta

Rumpke and Waste Management Pros and Cons

Pros
  • When they do their job
  • Picks up on days schedule
  • Timeliness of pickup
  • Use to be good
  • Very little
  • Hard working collectors
Cons
  • When they do not do their job
  • Nothing was accomplished
  • Bizarre telephone system and rude customer service
  • Customer service
  • Very bad service
  • Corrupt contract

Rumpke and Waste Management Most Positive Reviews

Top rated reviews
5

So thry took my can and ans trash called to xomplain and said it was either not service me or throw away can drivver...

5

I moved in this house last week and hooked up service. But the old renters had a bed ,rail,cushion, and both dumpsters...

Rumpke and Waste Management Most Critical Reviews

Lowest rated reviews
1

Complete waste of time and frustrating. I have lived in Crescent Springs for three months and had the Rumpke...

1

Seems like the drivers pick up the garbage and recycling at their own convenience. I ALWAYS leave the can...

Rumpke and Waste Management Latest Reviews

Recent published reviews
2.2

For one my name is Amy. My husband's job cut back his hrs. Plus I almost cut my finger off So he was home to care for...

Read all 204 reviews
1

$125 overage charge because a volunteer placed 1 additional bag in the front of the dumpster keeping the lid open about...

Read all 1143 reviews

Rumpke and Waste Management Products and Services

Most reviewed product and services
  • Rumpke Residential Waste Collection (54 reviews)
  • Rumpke Waste Collection (26 reviews)
  • Rumpke Pick Up Service (16 reviews)
  • Waste Management Waste Collection (320 reviews)
  • Waste Management Residential Waste Collection (218 reviews)
  • Waste Management Customer Care (133 reviews)