PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Rumpke and Waste Management as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Rumpke

Rumpke

1.8
Waste Management

Waste Management

Has verified representatives
1.6
Rumpke
Waste Management

Rumpke and Waste Management Overview

Total reviews
208
1148
Company responses
0
202
Issues resolved
1
11

Waste Management was first mentioned on PissedConsumer on Sep 25, 2008 and since then this brand received 1148 reviews. It is 940 reviews more than Rumpke received since May 10, 2010. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Waste Management customer support team than with Rumpke customer service.

Rumpke and Waste Management Consumer Ratings

Rank
4 out of 161 in Waste And Recycling Services category
5 out of 161 in Waste And Recycling Services category
Customer service
2 in category
5 in category
Reliability
2 in category
4 in category
Product or Service Quality
2 in category
4 in category

According to consumer ratings and reviews, Rumpke ranks 1 points higher in the Waste And Recycling Services category than Waste Management. People gave Rumpke 1.6 stars for Customer service criterion in Waste And Recycling Services category and it is 21 points higher than the worst rated brand in this category. At the same time, Waste Management was rated 1.3 stars for Customer service criterion in this category and it is 18 points higher than the worst rated brand in this category. If we look at Reliability criterion, than we see that Rumpke has a higher rating than Waste Management. Regarding Product or Service Quality criterion, consumers gave Rumpke 1.8 stars and it is 91% greater than other in category. Waste Management however was rated 1.6 stars and it is 83% greater than other in category.

Rumpke and Waste Management Rating Details

Customer service
1.6 (107 reviews)
1.3 (577 reviews)
Reviewer's quote

...I called customer service to see if I could pay 50 this week and 49 next week. I was told if they did that for me they would have to do it for everyone. This is very poor customer service...

PissedConsumer1723886

This has to be one of the worst customer service companies I have ever dealt with. My wife pays our bill online each month manually. All of a sudden the last 2 billing periods it came out automatically...

PissedConsumer1676076
Reliability
2 (95 reviews)
1.7 (487 reviews)
Reviewer's quote

For a 12 yard dumpster was told around 300 dollars. Received a bill for 741.04 dollars. Ordered 20 yarders for 310.00 dollars. Damn shame !!

Imaad

Currently in process of moving. Cancelled my service because I wont need trash pickup for a few months. Planned on getting WM again because I have been happy with their price and service. Until I got a 97$ bill to pick up my container. That is bs and you can bet they lost me permanently as a...

PissedConsumer1763730
Product or Service Quality
1.8 (93 reviews)
1.6 (525 reviews)
Reviewer's quote

Worst excuse for a trash service. Work for a company that has many dumpsters most through this company. What has always seemed an issue is them leaving the gates to the the dumpster areas wide open...

PissedConsumer1716669

Requested Service to begin in January. Cans did not arrive until two weeks after requested drop off. When day for pick up arrived WM refused to pick because cans were not out on front curb...

Thomas H

Rumpke and Waste Management Pros and Cons

Pros
  • When they do their job
  • Picks up on days schedule
  • Timeliness of pickup
  • Use to be good
  • Very little
  • Hard working collectors
Cons
  • Nothing was accomplished
  • When they do not do their job
  • Bizarre telephone system and rude customer service
  • Customer service
  • Very bad service
  • Corrupt contract

Rumpke and Waste Management Most Positive Reviews

Top rated reviews
5

So thry took my can and ans trash called to xomplain and said it was either not service me or throw away can drivver...

5

I moved in this house last week and hooked up service. But the old renters had a bed ,rail,cushion, and both dumpsters...

Rumpke and Waste Management Most Critical Reviews

Lowest rated reviews
1

Complete waste of time and frustrating. I have lived in Crescent Springs for three months and had the Rumpke...

1

Seems like the drivers pick up the garbage and recycling at their own convenience. I ALWAYS leave the can...

Rumpke and Waste Management Latest Reviews

Recent published reviews
3

For a 12 yard dumpster was told around 300 dollars. Received a bill for 741.04 dollars. Ordered 20 yarders for 310.00...

Read all 208 reviews
1.8

Currently in process of moving. Cancelled my service because I wont need trash pickup for a few months. Planned on...

Read all 1148 reviews

Rumpke and Waste Management Products and Services

Most reviewed product and services
  • Rumpke Residential Waste Collection (54 reviews)
  • Rumpke Waste Collection (26 reviews)
  • Rumpke Pick Up Service (17 reviews)
  • Waste Management Waste Collection (324 reviews)
  • Waste Management Residential Waste Collection (219 reviews)
  • Waste Management Customer Care (134 reviews)