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RugsUSA

Furniture and Decor
  • 0 ISSUES RESOLVED
  • 211 TOTAL REVIEWS
  • $30.5K CLAIMED LOSSES
  • $336 AVERAGE LOSS
1.5
Customer service
Exchange, Refund and Cancellation Policy
Staff
Reliability
Website
  • Speed of delivery 1
  • Products i have previously received 1
  • Exchange policy 1
  • Ease of return 1
  • Customer service rep on phone 1

Customers don't like

  • Customer service15
  • Return policy8
  • Poor customer service and dishonesty4
  • No communication to let me know there was a problem3
  • Quality of rug2
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West Elm

Furniture and Decor
Has verified representatives
  • 10 ISSUES RESOLVED
  • 52 COMPANY RESPONSES
  • 564 TOTAL REVIEWS
  • $190K CLAIMED LOSSES
  • $955 AVERAGE LOSS
2.0
Customer service
Exchange, Refund and Cancellation Policy
Staff
Reliability
Website
  • Design aesthetic 10
  • Style and design 6
  • Product design 6
  • Merchandise 6
  • Design 6

Customers don't like

  • Customer service51
  • Lack of action to fix the problem8
  • Late delivery7
  • Customer service response7
  • Delivery and product quality6
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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