PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about RugsUSA and Wayfair as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

RugsUSA
Wayfair

RugsUSA and Wayfair Overview

Total reviews
222
1487
Company responses
0
0
Issues resolved
0
9

RugsUSA and Wayfair Consumer Ratings

Rank
4 out of 45 in Carpets, Rugs and Mats category
134 out of 1486 in Furniture and Decor category
Customer service
5 in category
103 in category
Exchange, Refund and Cancellation Policy
4 in category
83 in category
Product or Service Quality
5 in category
107 in category
Delivery Service
3 in category
140 in category

RugsUSA and Wayfair Rating Details

Customer service
1.2 (73 reviews)
2.3 (584 reviews)
Reviewer's quote

I initiated a return online, and a few days later with no response from them, I finally got thru to a customer service person who promptly deleted my return request, why I have no idea. I finally got her to reenter a return, and I told her I had a screenshot of the original request. She let me know...

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Excessive hold time; product arrived damaged; unable to reach a customer service representative at this time..

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Exchange, Refund and Cancellation Policy
1.2 (69 reviews)
2.4 (456 reviews)
Reviewer's quote

The refund policy is all orders must be returned within 30 days. I was told EVERY single time that their customer service employee had to speak with their supervisor to get the return label approved. Every time I spoke with customer service I was told the employee would send me an email with the...

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...When I called and waited on hold for 40 minutes, I was given a 20 percent refund, and told they would find out what the holdup was in two business days and get back to me. Never happened. Pillows still haven't shipped...

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Product or Service Quality
1.6 (56 reviews)
2.4 (471 reviews)
Reviewer's quote

I call customer service about every two days to get a status and the outsourced call center can do nothing but give me the standard script yes maam I apologize but rest assured your order will be placed and thank you for being a customer of rugs usa. At this point this exchange of words has become...

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...It's been a month now and the customer service rep said I should've heard from the warehouse by now for the replacements. I've spoken to three different representatives telling me they don't know whats the status of the leg replacement. Pure incompetence...

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Delivery Service
1.9 (52 reviews)
2.6 (504 reviews)
Reviewer's quote

So I called your less than stellar customer service and find the rug is out of stock and you canceled the order. Why did it take a week to realize you were out of stock? Why do you lie about such things? I thought it sucked that it took a week for delivery in the first place, and now after waiting...

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...Sunday May 10 I received a call from the delivery service that there were 30 minutes out. I hurried home only to find out that my items were not on the truck. I realized thief error not Wayfair...

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RugsUSA and Wayfair Pros and Cons

Pros
  • There are no pros when a business plays games
  • Speed of delivery
  • Seemed too have good prices
  • Customer service
  • Dissatisfied
  • Completely careless customer service agent
Cons
  • Customer service
  • Return policy
  • Poor customer service and dishonesty
  • Customer service
  • Delivery
  • Delivery service

RugsUSA and Wayfair Most Positive Reviews

Top rated reviews
5

I received rug quickly. It arrived on a Thursday and I knew that night that it would not work in the space intended. ...

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5

IVE ORDERED FROM HERE MANY TIMES AND ALWAYS GOT FAST GREAT SERVICE...THEY HAVE THEEE BEST GUEST SERVICE IN MY...

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5

I wish I'd read these reviews before ordering a rug that never arrived.
Poorest (none) communications. Okay, you need 1...

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5

they have resolved every issue I had with them! when my order didnt show up they promptly sent me a replacement order...

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RugsUSA and Wayfair Most Critical Reviews

Lowest rated reviews
1

Ordered two rugs. Said they shipped out. Received one. Called customer service. They said that "UPS lost the rug" and...

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1

"Horrible customer service and product quality. Ordered a leather office chair and received a vinyl chair instead. After...

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1

I ordered a rug that looked grey on-line and when it arrived it was yellow (not close to the description or picture). ...

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1

Coupon code was entered for an item being purchase.
Their billing system accepted code and order - no issues whatsoever....

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RugsUSA and Wayfair Latest Reviews

Recent published reviews
5

I ordered a couple of rugs before I found just the right one. Shipped promptly and picked up promptly--FREE of charge....

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1

Wayfair STOP INTERRUPTING MY VIEWING OF OTHER WEBSITES TO PROMOTE YOUR OWN BRAND. THATS NOT A GOOD PROMOTIONAL FEATURE....

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1

I am simply trying to return a rug that I gave to someone I saw after Christmas. I realize I will have to pay for the re...

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No votes

Wait time was over an hour!
I made a purchase and it went through on my bank side but I never received an email confirmat...

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RugsUSA and Wayfair Products and Services

Most reviewed product and services
  • Rugsusa Shipping Service (35 reviews)
  • Rugsusa Website (13 reviews)
  • Rugsusa Customer Care (7 reviews)
  • Wayfair Customer Care (193 reviews)
  • Wayfair Shipping Service (147 reviews)
  • Wayfair Credit Card (48 reviews)