RugsUSA vs Wayfair

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RugsUSA

Furniture and Decor
  • 0 ISSUES RESOLVED
  • 187 TOTAL REVIEWS
  • $27.9K CLAIMED LOSSES
  • $336 AVERAGE LOSS
1.6
Customer service
Exchange, Refund and Cancellation Policy
Staff
Reliability
Website
  • Customer service rep on phone 1
  • Ease of ordering and returning when it did not work 1
  • Ease of return 1
  • Exchange policy 1
  • Products i have previously received 1

Customers don't like

  • Customer service12
  • Return policy9
  • Poor customer service and dishonesty8
  • Horrible experience7
  • Quality of rug7

Products by RugsUSA

No items

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Wayfair

Furniture and Decor
  • 2 ISSUES RESOLVED
  • 384 TOTAL REVIEWS
  • $45.3K CLAIMED LOSSES
  • $440 AVERAGE LOSS
1.8
Customer service
Exchange, Refund and Cancellation Policy
Staff
Reliability
Website
  • Not a single thing 9
  • Customer service 6
  • Product 6
  • None 3
  • Quality and price 3

Customers don't like

  • Customer service15
  • Delivery8
  • Delivery service8
  • Everything on experience8
  • Communication on shipping7

Products by Wayfair

No items

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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