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RugsUSA

Furniture and Decor
  • 0 ISSUES RESOLVED
  • 199 TOTAL REVIEWS
  • $28.2K CLAIMED LOSSES
  • $327 AVERAGE LOSS
1.6
Customer service
Exchange, Refund and Cancellation Policy
Staff
Website
Reliability
  • Customer service rep on phone 1
  • Ease of ordering and returning when it did not work 1
  • Ease of return 1
  • Exchange policy 1
  • Products i have previously received 1

Customers don't like

  • Return policy7
  • Poor customer service and dishonesty4
  • Customer service3
  • No communication to let me know there was a problem2
  • Quality of rug2
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Wayfair

Furniture and Decor
  • 2 ISSUES RESOLVED
  • 483 TOTAL REVIEWS
  • $61.7K CLAIMED LOSSES
  • $482 AVERAGE LOSS
1.8
Customer service
Exchange, Refund and Cancellation Policy
Staff
Website
Reliability
  • Not a single thing 10
  • Customer service 7
  • Product 6
  • None 4
  • Quality and price 3

Customers don't like

  • Customer service8
  • Delivery5
  • Delivery service4
  • Communication on shipping3
  • Return policy3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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