PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ruby Tuesday and TGI Fridays as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ruby Tuesday
TGI Fridays

Ruby Tuesday and TGI Fridays Overview

Total reviews
868
634
Company responses
0
0
Issues resolved
7
1

Ruby Tuesday was first mentioned on PissedConsumer on Jul 9, 2008 and since then this brand received 868 reviews. It is 234 reviews more than TGI Fridays received since Dec 9, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Ruby Tuesday customer support team than with TGI Fridays customer service.

Ruby Tuesday and TGI Fridays Consumer Ratings

Rank
109 out of 5046 in Cafes, Restaurants and Bars category
148 out of 5046 in Cafes, Restaurants and Bars category
Customer service
92 in category
102 in category
Staff
85 in category
83 in category
Quality of Food
116 in category
115 in category

According to consumer ratings and reviews, Ruby Tuesday ranks 39 points higher in the Cafes, Restaurants and Bars category than TGI Fridays. People gave Ruby Tuesday 2 stars for Customer service criterion in Cafes, Restaurants and Bars category and it is 272 points higher than the worst rated brand in this category. At the same time, TGI Fridays was rated 1.9 stars for Customer service criterion in this category and it is 262 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that TGI Fridays has a higher rating than TGI Fridays. Regarding Quality of Food criterion, consumers gave Ruby Tuesday 2.2 stars and it is 68% greater than other in category. TGI Fridays however was rated 2.3 stars and it is 68% greater than other in category.

Ruby Tuesday and TGI Fridays Rating Details

Customer service
2 (404 reviews)
1.9 (286 reviews)
Reviewer's quote

...Jt was either made wrong or something jt was Terrible! The service we had was real bad also. Go there often for lunch but after the food and service we got dont think we'll be going back..

Linda

Unable to access customer care. trying to check balance of my Fridays gift card you direct me to the telephone number and the telephone number directs me to the website and the website directs me back to the telephone number this is absolutely ridiculous..

PissedConsumer1717547
Staff
2.1 (389 reviews)
2.1 (262 reviews)
Reviewer's quote

...Also we can hear the wait staff talking negative about they job and other things. The atmosphere was a little weird to say the least. Tables that were never cleaned around us, people leaving because service was bad...

PissedConsumer1642048

...If your servers can’t handle 5 people, they shouldn’t be a server! And, if your wait staff gets to pick and choose who they do and do not want to wait on, something is wrong. Very sad that this happened. I’ve never felt so out of place in a restaurant before...

Judi B
Quality of Food
2.2 (374 reviews)
2.3 (255 reviews)
Reviewer's quote

...I called him to me informing him that i literally saw him touch the gentlemens food and serve it to him...

Glenda W

Food was first burnt. Then everything else was cold. No refills No comp at all So No tip We will never go to TG I Friday’s again Suggest you do the same..

PissedConsumer1691448

Ruby Tuesday and TGI Fridays Pros and Cons

Pros
  • Salad bar
  • Waitress
  • Waiter
  • Location
  • I love it go to fridays often
  • Rewards program
Cons
  • Customer service
  • Food
  • Whole experience
  • Poor service
  • Poor management and service
  • Service

Ruby Tuesday and TGI Fridays Most Positive Reviews

Top rated reviews
5

My fiancee and I went to have dinner last night at the one at deptford mall. She ate the salad bar and got very...

5

WE PRINTED COUPONS OFF WEBSITE AND AFTER WE WENT TO THE STORE FOUND THEY WHERE EXPIRED OVER A YEAR AND THE STAFF ACTING...

Ruby Tuesday and TGI Fridays Most Critical Reviews

Lowest rated reviews
1

The Worse service and food I have ever experienced in any restaurant. Our order was wrong and our server never checked...

1

Friday's Restaurant in Bowie is officially off my list of restaurants to go and eat. Customer service was the worst...

Ruby Tuesday and TGI Fridays Latest Reviews

Recent published reviews
2

I entered Ruby Tuesday interested in the famous salad bar. My order is always the same... Top Serloin baked potato with...

Read all 868 reviews

I still can’t reset my password to log into my rewards account after over 20 tries

Read all 634 reviews

Ruby Tuesday and TGI Fridays Products and Services

Most reviewed product and services
  • Ruby Tuesday Manager (115 reviews)
  • Ruby Tuesday Customer Care (93 reviews)
  • Ruby Tuesday Waiter (65 reviews)
  • Tgi Fridays Customer Care (87 reviews)
  • Tgi Fridays Manager (75 reviews)
  • Tgi Fridays Rewards Program (57 reviews)