PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Texas Roadhouse and Ruby Tuesday as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Texas Roadhouse
Ruby Tuesday

Texas Roadhouse and Ruby Tuesday Overview

Total reviews 685 904
Company responses 0 0
Issues resolved 10 7

Texas Roadhouse and Ruby Tuesday Consumer Ratings

Rank
105 out of 2583 in Cafes, Restaurants and Bars category
122 out of 2583 in Cafes, Restaurants and Bars category
Customer service
82 in category
110 in category
Quality of Food
84 in category
132 in category
Product or Service Quality
78 in category
116 in category
Price Affordability
62 in category
141 in category

Texas Roadhouse and Ruby Tuesday Rating Details

Customer service
2.1 (328 reviews)
2 (416 reviews)
Reviewer's quote

...I emailed their customer service, they told me the charges might be pending and send me a coupon for a free entree. I wouldn't mind it if that was the case. But, got charged 1/1 for the meal...

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...Very poor customer service..

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Quality of Food
2.6 (271 reviews)
2.3 (386 reviews)
Reviewer's quote

...This is not the first time we have had an issue with this establishment and the quality of food that was being served..

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We quit going there due to the poor quality of food and prices going up. When we went yesterday 01-13-19 and waited forever for our food to come once it did come the steaks were horrible, in fact mine was so bad I had to get ketchup to cover the taste. My wife and I both asked for butter for our...

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Product or Service Quality
2.1 (261 reviews)
1.9 (356 reviews)
Reviewer's quote

...When we used the $60 voucher for another Togo order a week later the wait was short, food was great and service was on point!..

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Last night a bartender refused me drink service only...

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Price Affordability
3.1 (260 reviews)
2.6 (370 reviews)
Reviewer's quote

...I am requesting a gift card that equals or exceeds the price of my two dinners totaling $40. 00. Unacceptable service and rude staff...

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Purchased two steak fejita on April 24th price supposed to be $10. 99 manager charged 13. 29 each Show her my email for that day the menu price is $10...

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Texas Roadhouse and Ruby Tuesday Pros and Cons

Pros
  • Food
  • Waitress was nice
  • Waitress was very polite and did a good job
  • Salad bar
  • Waitress
  • Location
Cons
  • Customer service
  • Manager or
  • Treated rudely by manager
  • Customer service
  • Food
  • Whole experience

Texas Roadhouse and Ruby Tuesday Most Positive Reviews

Top rated reviews
5

Great food and service. Super nice manager. Never had a bad experience there.

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5

My fiancee and I went to have dinner last night at the one at deptford mall. She ate the salad bar and got very...

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5

I am offended that the Roadhouse restaurants have bowed down to political correctness and scrubbed the roof of the...

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5

my husband and just left ruby tues. On boston road spfld mass.we actually closed the place.the food omg was the bomb!!!t...

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Texas Roadhouse and Ruby Tuesday Most Critical Reviews

Lowest rated reviews
1

Me and friend came in to have girl night Jacob was our sever we didn't get rolls had to ask for those my friend steak...

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1

The Worse service and food I have ever experienced in any restaurant. Our order was wrong and our server never checked...

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1

I was at texas roadhouse for my birthday dinner and accidently left my birthday card on the table as i was putting my...

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1

My family (a party of 5) went to the Ruby Tuesday's in Williamsburg, Va. for dinner. We got there about 7:00 pm and...

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Texas Roadhouse and Ruby Tuesday Latest Reviews

Recent published reviews
No votes

Cooks were not wearing masks. Managers were extremely rude when I mentioned this. No one from Texas Roadhouse has...

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2

Your food is always cold. Every time we go there its always be careful the plate is hot. The food is cold, I wonder is e...

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2.4

Texas Roadhouse has a Togo window at my local restaurant. I picked up my food and when I got home discovered that all 3...

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No votes

They have never responded to my complaint!! One week later, I think this says it all.....

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Texas Roadhouse and Ruby Tuesday Products and Services

Most reviewed product and services
  • Texas Roadhouse Manager (84 reviews)
  • Texas Roadhouse Steak (56 reviews)
  • Texas Roadhouse Waiter (34 reviews)
  • Ruby Tuesday Manager (115 reviews)
  • Ruby Tuesday Waiter (66 reviews)
  • Ruby Tuesday Sanitary Conditions (32 reviews)