PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Texas Roadhouse and Ruby Tuesday as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Texas Roadhouse
Ruby Tuesday

Texas Roadhouse and Ruby Tuesday Overview

Total reviews 625 907
Company responses 0 0
Issues resolved 9 7

Texas Roadhouse and Ruby Tuesday Consumer Ratings

Rank
108 out of 2640 in Cafes, Restaurants and Bars category
123 out of 2640 in Cafes, Restaurants and Bars category
Customer service
75 in category
103 in category
Quality of Food
78 in category
122 in category
Price Affordability
63 in category
138 in category
Product or Service Quality
72 in category
109 in category

Texas Roadhouse and Ruby Tuesday Rating Details

Customer service
2.1 (304 reviews)
2 (419 reviews)
Reviewer's quote

...that is what I was expecting! I would have paid if that was the issue! Manager Courtney did not represent the company well tonight And didnt provide great customer service. With the financial state of the world today eating out is a selective choice where to spend discretionary funds. Courtney made me rethink our...

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...Very poor customer service..

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Quality of Food
2.6 (251 reviews)
2.3 (388 reviews)
Reviewer's quote

...This is not the first time we have had an issue with this establishment and the quality of food that was being served..

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We quit going there due to the poor quality of food and prices going up. When we went yesterday 01-13-19 and waited forever for our food to come once it did come the steaks were horrible, in fact mine was so bad I had to get ketchup to cover the taste. My wife and I both asked for butter for our...

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Price Affordability
3.1 (242 reviews)
2.6 (374 reviews)
Reviewer's quote

...I am requesting a gift card that equals or exceeds the price of my two dinners totaling $40. 00. Unacceptable service and rude staff...

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Purchased two steak fejita on April 24th price supposed to be $10. 99 manager charged 13. 29 each Show her my email for that day the menu price is $10...

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Product or Service Quality
2.2 (238 reviews)
2 (358 reviews)
Reviewer's quote

Service was terrible and steaks were over cooked plus i hand picked a steak with a bone but came out without a bone. My wife didnt want me to complain so i just ate it!..

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...The service is unacceptable, especially at this point in time. Someone definitely does not check the orders before they go to curbside. These are hard times we all are going through...

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Texas Roadhouse and Ruby Tuesday Pros and Cons

Pros
  • Food
  • Waitress was nice
  • Typically good food
  • Salad bar
  • Waitress
  • Location
Cons
  • Customer service
  • Manager or
  • Bad attitude
  • Customer service
  • Food
  • Whole experience

Texas Roadhouse and Ruby Tuesday Most Positive Reviews

Top rated reviews
5

Great food and service. Super nice manager. Never had a bad experience there.

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5

My fiancee and I went to have dinner last night at the one at deptford mall. She ate the salad bar and got very...

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5

I am offended that the Roadhouse restaurants have bowed down to political correctness and scrubbed the roof of the...

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5

my husband and just left ruby tues. On boston road spfld mass.we actually closed the place.the food omg was the bomb!!!t...

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Texas Roadhouse and Ruby Tuesday Most Critical Reviews

Lowest rated reviews
1

Me and friend came in to have girl night Jacob was our sever we didn't get rolls had to ask for those my friend steak...

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1

The Worse service and food I have ever experienced in any restaurant. Our order was wrong and our server never checked...

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1

I was at texas roadhouse for my birthday dinner and accidently left my birthday card on the table as i was putting my...

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1

My family (a party of 5) went to the Ruby Tuesday's in Williamsburg, Va. for dinner. We got there about 7:00 pm and...

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Texas Roadhouse and Ruby Tuesday Latest Reviews

Recent published reviews
2.4

Service was terrible and steaks were over cooked plus i hand picked a steak with a bone but came out without a bone. My...

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No votes

On 3 occasions now my boyfriend and I have been to the Newport tn location and they have been out of budlight. I...

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2.6

Ask for extra dressing for my salads which l did not receive. Instead I received a half full to go container which is...

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No votes

Have the company came up with a decision own my request

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Texas Roadhouse and Ruby Tuesday Products and Services

Most reviewed product and services
  • Texas Roadhouse Manager (84 reviews)
  • Texas Roadhouse Customer Care (65 reviews)
  • Texas Roadhouse Steak (54 reviews)
  • Ruby Tuesday Manager (115 reviews)
  • Ruby Tuesday Customer Care (94 reviews)
  • Ruby Tuesday Waiter (66 reviews)