PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ruby Tuesday and Texas Roadhouse as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ruby Tuesday
Texas Roadhouse

Ruby Tuesday and Texas Roadhouse Overview

Total reviews
869
478
Company responses
0
0
Issues resolved
7
6

Ruby Tuesday was first mentioned on PissedConsumer on Jul 9, 2008 and since then this brand received 869 reviews. It is 391 reviews more than Texas Roadhouse received since Jun 24, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Ruby Tuesday customer support team and Texas Roadhouse customer service.

Ruby Tuesday and Texas Roadhouse Consumer Ratings

Rank
128 out of 5047 in Cafes, Restaurants and Bars category
88 out of 5047 in Cafes, Restaurants and Bars category
Customer service
92 in category
59 in category
Staff
85 in category
70 in category
Quality of Food
116 in category
74 in category

According to consumer ratings and reviews, Texas Roadhouse ranks 40 points higher in the Cafes, Restaurants and Bars category than Ruby Tuesday. People gave Ruby Tuesday 2 stars for Customer service criterion in Cafes, Restaurants and Bars category and it is 272 points higher than the worst rated brand in this category. At the same time, Texas Roadhouse was rated 2.2 stars for Customer service criterion in this category and it is 305 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Texas Roadhouse has a higher rating than Ruby Tuesday. Regarding Quality of Food criterion, consumers gave Ruby Tuesday 2.2 stars and it is 68% greater than other in category. Texas Roadhouse however was rated 2.7 stars and it is 80% greater than other in category.

Ruby Tuesday and Texas Roadhouse Rating Details

Customer service
2 (404 reviews)
2.2 (232 reviews)
Reviewer's quote

...Jt was either made wrong or something jt was Terrible! The service we had was real bad also. Go there often for lunch but after the food and service we got dont think we'll be going back..

Linda

...the time I got it and I literally waited about 45 minutes for the young lady to bring me my to go box and ticket to pay! I’m watched her stand at another customers table and have a full blown conversation. Very disappointed because if buy a steak from a restaurant it’s Texas Roadhouse and I was really let down this time around,...

maurice h
Staff
2.1 (389 reviews)
2.3 (213 reviews)
Reviewer's quote

...Also we can hear the wait staff talking negative about they job and other things. The atmosphere was a little weird to say the least. Tables that were never cleaned around us, people leaving because service was bad...

PissedConsumer1642048

...We were given $3 consideration which was appreciated and the wait staff was very nice. But I don't think we'll be going back. The quality of the meat is steadily deteriorating...

Sandy C
Quality of Food
2.2 (374 reviews)
2.7 (198 reviews)
Reviewer's quote

...I called him to me informing him that i literally saw him touch the gentlemens food and serve it to him...

Glenda W

...My wife's food was not good the Country Fried Sirloin the gravy did not taste good. WILL NOT GO BACK..

RANDALL H

Ruby Tuesday and Texas Roadhouse Pros and Cons

Pros
  • Salad bar
  • Waitress
  • Waiter
  • Food
  • Waitress was nice
  • Salad
Cons
  • Customer service
  • Food
  • Whole experience
  • Tough steak
  • Manager or
  • Customer service

Ruby Tuesday and Texas Roadhouse Most Positive Reviews

Top rated reviews
5

My fiancee and I went to have dinner last night at the one at deptford mall. She ate the salad bar and got very...

5

Great food and service. Super nice manager. Never had a bad experience there.

Ruby Tuesday and Texas Roadhouse Most Critical Reviews

Lowest rated reviews
1

The Worse service and food I have ever experienced in any restaurant. Our order was wrong and our server never checked...

1

Me and friend came in to have girl night Jacob was our sever we didn't get rolls had to ask for those my friend steak...

Ruby Tuesday and Texas Roadhouse Latest Reviews

Recent published reviews
1.3

Second time now I have went at 11:30 AM and the salad bar sucked. Peas and egg frozen and uneatable. Ham sitting in...

Read all 869 reviews
1.9

The steak was burned . My wife's food was not good the Country Fried Sirloin the gravy did not taste good. WILL NOT GO...

Read all 478 reviews

Ruby Tuesday and Texas Roadhouse Products and Services

Most reviewed product and services
  • Ruby Tuesday Manager (115 reviews)
  • Ruby Tuesday Customer Care (93 reviews)
  • Ruby Tuesday Waiter (65 reviews)
  • Texas Roadhouse Manager (78 reviews)
  • Texas Roadhouse Customer Care (60 reviews)
  • Texas Roadhouse Steak (37 reviews)