PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Wawa and Royal Farms as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Wawa
Royal Farms

Wawa and Royal Farms Overview

Total reviews
203
421
Company responses
0
0
Issues resolved
1
0

Wawa and Royal Farms Consumer Ratings

Rank
67 out of 395 in Food Stores category
68 out of 395 in Food Stores category
Customer service
73 in category
47 in category
Diversity of Products or Services
60 in category
75 in category
Website
20 in category
75 in category
Discounts and Special Offers
59 in category
37 in category

Wawa and Royal Farms Rating Details

Customer service
1.9 (69 reviews)
2 (162 reviews)
Reviewer's quote

Wonderful customer service:clap: Charolette and; Traci. On Thursday ,March 26, 2020 , My car was over heating, so, I went into the store looking for a gallon of water that wasn't refrigerated because cold water would be bad for my car...

Read full review

And the 844-830-4792 customer service phone number is not working. I get either a hang up and try again or this number has changed and it hangs up before telling me a new number. I tried zipline which manages their cards but not the rewards, and they gave me what was suppose to be the Royal Farms...

Read full review
Diversity of Products or Services
2.9 (61 reviews)
2.8 (147 reviews)
Reviewer's quote

...Yet I watch employees touching their face mask then grabbing my products. When I ask for them not to handle said products they tell me it is store policy. And if I want to buy stuff from store this is how my products will be handled...

Read full review

...It took me to telemarketers selling Life Alert and other products I don't need. Please provide a good number for customer service so that I can verify that I have the right amount left on the card. I am discouraged by all this...

Read full review
Website
3.3 (62 reviews)
2.5 (145 reviews)
Reviewer's quote

Completely terrible website for the WAWA Credit Card. I have had nothing but trouble and issues with it ever since I signed up. Today was the very last straw! I received my WAWA Credit Card and signed up online 27Jan2018 and made a payment...

Read full review

The website needs an overhaul. I have a card but can’t link it to the app. I changed my email and can’t fix the account...

Read full review
Discounts and Special Offers
2.5 (61 reviews)
2.7 (147 reviews)
Reviewer's quote

...In order to use the "Rewards", you'd have to check elsewhere to see if you have any offers. A second tap takes you to another misnamed item called the "Gift Card". It's not a "gift"..

Read full review

And i have never called or complained because there are 2 very nice women who work there and they are awesome to my special needs Son and he really likes them as well. But this is just ridiculous that the power has been back on this long and there are atleast 9 or 10 customers in the parking lot...

Read full review

Wawa and Royal Farms Pros and Cons

Pros
  • Most people smile
  • Location
  • I used to love you guys
  • Cashier
  • Are always friendly
  • It is really convenient to my house
Cons
  • Dissappointed
  • Specific workers
  • Requested and need to speak with someone of authority
  • Customer service
  • Website not working
  • To much to mention

Wawa and Royal Farms Most Positive Reviews

Top rated reviews
5

I am not a complainer and have worked in customer service myself. I understand having fun at work or even becoming a bit...

Read full review
5

Asst. Mgr. And csls letting employees use their cells and bluetooths on the job example watch camera on Oct. 23rd...

Read full review
5

Wonderful customer serviceClapping Charolette and; Traci.
On Thursday ,March 26, 2020 , My car was over heating, so, I went...

Read full review
5

Jesse at the ocean view store is the nicest, sweetest, prettiest, most considerate person I have ever met. She sure...

Read full review

Wawa and Royal Farms Most Critical Reviews

Lowest rated reviews
1

Pump $10.00 of regular gas at $2.46 a gallon...Receipt shows premium and charge $2.86 a gallon ..Attendant told my...

Read full review
1

Some co-workers and myself visited the Royal Farms Store on Route 7 and Route 24 today for lunch. After ordering our...

Read full review
1

I worked at Wawa for 3 god awful years outside pumping gas and it was absolutely the worst working environment i had...

Read full review
1

Royal farms plying with ppl *** money always but want the employees to make surewe counting all their money right. We ca...

Read full review

Wawa and Royal Farms Latest Reviews

Recent published reviews
1

I visited store on 3 aug 20, 604 Jefferson Davis, Colonial Heights, Va. WAWA employee was in drink area with no mask....

Read full review
No votes

My daughter works in Greenwood Delaware at store 120. My daughter had to call out on Monday. It was her first call out....

Read full review
1

Not mandating/enforcing masks be worn in stores during pandemic when mandated by the governor. WAWA employee said it is...

Read full review
No votes

My daughter works for royal farms and is having with a manger that doesn't like her and yelled at her calling her a...

Read full review

Wawa and Royal Farms Products and Services

Most reviewed product and services
  • Wawa Sandwich (25 reviews)
  • Wawa Customer Care (23 reviews)
  • Wawa Manager (21 reviews)
  • Royal Farms Customer Care (45 reviews)
  • Royal Farms Rofo Rewards Program (40 reviews)
  • Royal Farms Manager (30 reviews)