PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Viking Cruises and Royal Caribbean as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Viking Cruises
Royal Caribbean

Viking Cruises and Royal Caribbean Overview

Total reviews 375 531
Company responses 154 0
Issues resolved 13 7

Viking Cruises and Royal Caribbean Consumer Ratings

Rank
18 out of 203 in Cruises and Ships category
32 out of 203 in Cruises and Ships category
Customer service
26 in category
33 in category
Product or Service Quality
19 in category
29 in category
Exchange, Refund and Cancellation Policy
22 in category
25 in category
Price Affordability
32 in category
36 in category

Viking Cruises and Royal Caribbean Rating Details

Customer service
1.8
(194 reviews)
1.6
(208 reviews)
Reviewer's quote

...They are wonderful on the sales end, but we have learned through this experience, that Viking is terrible about customer service after they have your money. Not that they care, but we will never book another Viking cruise, and have told everyone we know about their lousy response and poor attitude..

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...I have emailed and called and have received the worse customer service. I will never cruise with this company again..

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Product or Service Quality
2.6
(157 reviews)
2.2
(172 reviews)
Reviewer's quote

...Excellent service. Informative talks every evening gave meaning to the geography we were passing through..

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...Every time I call the number listed for customer service I get a message call back during business hours. I would think 11:30 am is during business hours. I am in my 80s and technology is not my thing so I need to actually speak to a live person..

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Exchange, Refund and Cancellation Policy
1.8
(157 reviews)
1.7
(180 reviews)
Reviewer's quote

...They said I was one day late to get a refund on the insurance. However the funds did not leave my account until Feb seventh. I have proof...

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...No refund or credit voucher for another cruise. Saved for cruise. Our flight was delayed over 7 hours causing us to miss cruise...

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Price Affordability
2.5
(149 reviews)
2.5
(179 reviews)
Reviewer's quote

...Not worth the price. Initially, I did thorough research and knew low water levels may be a problem so I purchased the very high priced trip insurance that allows you to cancel for any reason. Unfortunately Viking didnt let on there were issues before we boarded our plane...

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Today from opening time until 2pm we were on the phone with a supervisor who indicated they could not compensate for the $3000 difference in price. When were curious about today's prices and maybe make a new reservation the connection was broken and also this supervisor did not respond to my email...

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Viking Cruises and Royal Caribbean Pros and Cons

Pros
  • Food
  • Clean
  • Staff on the ship
  • Ship
  • Dinning room waiters and room attendants
  • Waiter
Cons
  • Customer service
  • Worst customer service
  • Treatment of customer
  • Customer service
  • Customer service relations department and policies
  • Bad customer service and policies

Viking Cruises and Royal Caribbean Most Positive Reviews

Top rated reviews
5

we did finally get a call from Rina in customer relations stating that our vouchers would be reinstated and good for...

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5

The last full day of cruise (full day at sea) I looked at a watch. Wasn't really looking to buy but not much else to do...

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5

DO NOT USE VIKING CRUISE LINES. On December 24, 2017 we booked a Mediterranean cruise. We chose Viking Cruise lines...

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5

Stayed in the Star Loft Suite with a Royal Genie. Our Genie made sure we received the best seats for dinner, she reserve...

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Viking Cruises and Royal Caribbean Most Critical Reviews

Lowest rated reviews
1

I have spent $14,000 for a trip from Barcelona to Bergen Norway. My wife & I are over 70yrs old & expected this trip to...

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1

For todays sailing We are going to have to cancel our cruise my wife tested positive for coved at Miami Beach hospital...

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1

I have to get surgery. I didnt know this until a few days ago. I called to cancel my cruise. They said I was one day lat...

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1

Live in SC and my wife and I have cruised for years and loved it. We just returned from a 7 night on 10/4/15 and I got t...

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Viking Cruises and Royal Caribbean Latest Reviews

Recent published reviews
No votes

Viking are unable to give us any information on Port Locations for our Ancient Adriatic Treasures Cruise in May 2024. Th...

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No votes

I am trying to make a payment to not lose my initial deposit. I was told I could make a payment today 3/17 and then the...

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No votes

TripMate has stonewalled me. Although they are only Vikings recommended partner I need to reach out to someone who can...

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4.1

Waiters were remarkable, also cabin man. Some food not very good. Entertainment was very good. Showers way too small....

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