PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Royal Caribbean and Viking Cruises as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Viking Cruises

Viking Cruises

Has Verified Representatives
3.5
Royal Caribbean
Viking Cruises

Royal Caribbean and Viking Cruises Overview

Total reviews
333
149
Company responses
0
108
Issues resolved
5
8

Royal Caribbean and Viking Cruises Consumer Ratings

Rank
18 out of 166 in Cruises and Ships category
4 out of 166 in Cruises and Ships category
Customer service
18 in category
16 in category
Website
18 in category
12 in category
Exchange, Refund and Cancellation Policy
13 in category
15 in category
Price Affordability
15 in category
17 in category

Royal Caribbean and Viking Cruises Rating Details

Customer service
1.6 (137 reviews)
1.8 (74 reviews)
Reviewer's quote

...Customer service should all be retrained and empowered..

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Have tried to get my agent, customer service and supervisors to match, but will not change. Could cancel and book, but that would probably cost me more money. Bad customer service, hoping the current world conditions will cause the cruise the cancel, get all my money back and never book with Viking...

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Website
2.4 (122 reviews)
3 (57 reviews)
Reviewer's quote

Nonetheless, on the RCL website, there was an advisory that persons with certain health conditions would not be allowed to sail on all future cruises until further notice. To be clear, our cruise sailing had not yet been canceled. However, RCL verified on the phone that I would be turned away at...

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Somehow I ended up sending an E-mail to Viking through this website. I did receive a personal phone call from a Viking rep and after a pleasant conversation about Viking ( with whom I have done three fabulous cruises) I was assured my suggestion would be passed on to the excursion desk. My only...

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Exchange, Refund and Cancellation Policy
1.7 (117 reviews)
1.6 (59 reviews)
Reviewer's quote

The Royal Caribbean representative gave me a cancellation number and told me I would be refunded the full amount of what I was owed which was $7264 and never mentioned ANYTHING about only a 50% refund. A couple of weeks later, the refund showed in my account but it was only for $3545. I called to...

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...Cruise cancelled due to Covid, we were offered refund or voucher for 125% to next cruise. We promptly booked another cruise for the end of August 2020, taking the voucher. Now our 2nd cruise was cancelled and Viking is refusing to give us a refund...

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Price Affordability
2.4 (116 reviews)
2.3 (61 reviews)
Reviewer's quote

...as told since the cruise was so expensive to keep checking if the rates go down and if they do before the cruise date I would be accommodated with the reduced price. The cruise has went way down from what I paid and now told after paid in full I cant get the reduced price. How is that even right? Everyone is expected ...

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For our short visit to France I was talked into upgrading our cabin which actually increased the price by quite a bit. At the time of booking I did ask does this include the non optional excursions and gratuities and I am sure I was told yes. Every piece of paper thereafter appeared to be standard...

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Royal Caribbean and Viking Cruises Pros and Cons

Pros
  • Ship
  • Dinning room waiters and room attendants
  • Waiter
  • Staff
  • Food
  • Staff on the ship
Cons
  • Customer service
  • Customer service relations department and policies
  • Casino
  • Treatment of customer
  • Customer service
  • Worst customer service

Royal Caribbean and Viking Cruises Most Positive Reviews

Top rated reviews
5

The last full day of cruise (full day at sea) I looked at a watch. Wasn't really looking to buy but not much else to do...

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5

I submitted an earlier review of this 2- day extension of our Viking Star cruise and the Hilton Stucky hotel but need to...

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5

Stayed in the Star Loft Suite with a Royal Genie. Our Genie made sure we received the best seats for dinner, she reserve...

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5

I could not be happier with Viking; the staff was awesome; Barbara Cruz, JoAna Guimaracs, and Leonie Hendry plus all...

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Royal Caribbean and Viking Cruises Most Critical Reviews

Lowest rated reviews
1

I booked a cruise on Royal Caribbean and within less than two weeks after I paid, the price dropped by $800 for the...

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1

Had booked a Viking River Cruise for two (Danube Waltz) far in advance for cruise to start on 10/11/15 from Passau to B...

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1

ROYAL CARRIBBEAN IS A PREDATORY AND CRIMINAL COMPANY.
DEMAND YOUR MONEY BACK OR SUE THESE CROOKS
=======================...

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1

I have spent $14,000 for a trip from Barcelona to Bergen Norway. My wife & I are over 70yrs old & expected this trip to...

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Royal Caribbean and Viking Cruises Latest Reviews

Recent published reviews
1

I am a very dissatisfied customer. Total refund wanted.

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No votes

After much hard work my travel agent, Emilia Timpo, Timpo Travel, was able to resolve the issue satisfactorily.

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No votes

a group of us booked a cruise on Allure of the Seas for August
A A

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1.8

Am scheduled to cruise on the 1st of November. Booked the cruise at the end of May and at the beginning of July...

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Royal Caribbean and Viking Cruises Products and Services

Most reviewed product and services
  • Royal Caribbean Cruise (99 reviews)
  • Royal Caribbean Customer Care (59 reviews)
  • Royal Caribbean Cruise Booking (35 reviews)
  • Viking Cruises Cruise (52 reviews)
  • Viking Cruises Customer Care (20 reviews)
  • Viking Cruises Cruise Booking (12 reviews)