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Royal Caribbean
Viking Cruises

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Royal Caribbean

Royal Caribbean

2.2
  • 4 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 299 TOTAL REVIEWS
Rank
13 out of 226
in Cruises and Ships category
Rating Details
Customer service
Staff
Price Affordability
Exchange, Refund and Cancellation Policy
Statistics of Customer Service Calls
  • TOTAL CALLS
    47
  • SUCCESSFUL
    36%
  • AVG CALL DURATION
    03:17
  • ISSUES RESOLVED
    44%
Top Products and Services
2.1
93 reviews
2
55 reviews
2.9
32 reviews
Viking Cruises

Viking Cruises

Has verified representatives
3.5
  • 8 ISSUES RESOLVED
  • 87 COMPANY RESPONSES
  • 127 TOTAL REVIEWS
Rank
4 out of 226
in Cruises and Ships category
Rating Details
Customer service
Staff
Price Affordability
Exchange, Refund and Cancellation Policy
Statistics of Customer Service Calls
  • TOTAL CALLS
    13
  • SUCCESSFUL
    54%
  • AVG CALL DURATION
    04:18
  • ISSUES RESOLVED
    20%
Top Products and Services
2.6
47 reviews
3.2
19 reviews
4
10 reviews

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