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Royal Caribbean vs Viking Cruises
Royal Caribbean vs Viking Cruises
PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions.
Our website collected and compiled various consumer reviews about Royal Caribbean and Viking Cruises as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
Royal Caribbean and Viking Cruises Overview
Total reviews |
533
|
376
|
Company responses |
0 |
154 |
Issues resolved |
7 |
14 |
Royal Caribbean and Viking Cruises Consumer Ratings
Rank
32
out of 203 in Cruises and Ships category
14
out of 203 in Cruises and Ships category
Customer service
35
in category
26
in category
Exchange, Refund and Cancellation Policy
27
in category
23
in category
Price Affordability
37
in category
34
in category
Website
24
in category
9
in category
Royal Caribbean and Viking Cruises Rating Details
Reviewer's quote
...I have emailed and called and have received the worse customer service. I will never cruise with this company again..
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...They are wonderful on the sales end, but we have learned through this experience, that Viking is terrible about customer service after they have your money. Not that they care, but we will never book another Viking cruise, and have told everyone we know about their lousy response and poor attitude..
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Exchange, Refund and Cancellation Policy
Reviewer's quote
...No refund or credit voucher for another cruise. Saved for cruise. Our flight was delayed over 7 hours causing us to miss cruise...
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...They said I was one day late to get a refund on the insurance. However the funds did not leave my account until Feb seventh. I have proof...
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Reviewer's quote
Today from opening time until 2pm we were on the phone with a supervisor who indicated they could not compensate for the $3000 difference in price. When were curious about today's prices and maybe make a new reservation the connection was broken and also this supervisor did not respond to my email...
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...Not worth the price. Initially, I did thorough research and knew low water levels may be a problem so I purchased the very high priced trip insurance that allows you to cancel for any reason. Unfortunately Viking didnt let on there were issues before we boarded our plane...
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Reviewer's quote
...I TOLD MY STORY ON THE CRUISE WEBSITE AND I WAS JUDGED AND MADE FUN OF. WHEN I ASK FOR SOMETHING AND PUT IN A REQUEST LIKE ASKED AND PAY ACCORDINGLY AND IM IGNORED CRIMINAL. THEN IM TOLD I CAN'T GET COMPENSATION INSTEAD OF DOING THE RIGHT THING IN THE FIRST PLACE...
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Reading the information on Vikings website, I realized the old, heavy scooter I have been using for years was too large. Since it needed to be replaced anyway, I shopped around until I found one that fit the specifications as stated, and even though it comes apart into 4 pieces with the heaviest...
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Royal Caribbean and Viking Cruises Pros and Cons
Pros
- Ship
- Dinning room waiters and room attendants
- Waiter
- Food
- Clean
- Staff on the ship
Cons
- Customer service
- Customer service relations department and policies
- Bad customer service and policies
- Customer service
- Worst customer service
- Treatment of customer
Royal Caribbean and Viking Cruises Most Positive Reviews
Top rated reviews
The last full day of cruise (full day at sea) I looked at a watch. Wasn't really looking to buy but not much else to do...
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we did finally get a call from Rina in customer relations stating that our vouchers would be reinstated and good for...
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Stayed in the Star Loft Suite with a Royal Genie. Our Genie made sure we received the best seats for dinner, she reserve...
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DO NOT USE VIKING CRUISE LINES. On December 24, 2017 we booked a Mediterranean cruise. We chose Viking Cruise lines...
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Royal Caribbean and Viking Cruises Most Critical Reviews
Lowest rated reviews
For todays sailing We are going to have to cancel our cruise my wife tested positive for coved at Miami Beach hospital...
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I have spent $14,000 for a trip from Barcelona to Bergen Norway. My wife & I are over 70yrs old & expected this trip to...
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Live in SC and my wife and I have cruised for years and loved it. We just returned from a 7 night on 10/4/15 and I got t...
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They will only give you a future voucher. I made a reservation, and they took a deposit and told me that I could cancel...
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Royal Caribbean and Viking Cruises Latest Reviews
Recent published reviews
No votes
No resolution My ship has been diverted to Grand Turk in instead of Haiti I paid for 2 Deluxe drink packages now Ive...
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No votes
Viking are unable to give us any information on Port Locations for our Ancient Adriatic Treasures Cruise in May 2024. Th...
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No votes
Paid for 2 drink packages and since the cruise has been diverted to Grand Turk I have to pay more money for food and...
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No votes
TripMate has stonewalled me. Although they are only Vikings recommended partner I need to reach out to someone who can...
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How would you compare Royal Caribbean vs Viking Cruises?
Royal Caribbean cares more about his customers then Viking cruises.
Product or Service Quality
Royal Caribbean cares more about his customers than Viking cruises.
Avoid Viking Cruiseline. Awfully deceptive changing contractual terms .
Donโt trust them!
Product or Service Quality
Terrible. They have continuously changed their contracts, which we never agreed to. They currently have.
Vaccine mandate making travel impossible for me and refuse to refund me any of the money we paid .
I have something else to compare
Royal Caribbean had superior customer service. They were more trustworthy.
Both have good service
Product or Service Quality
Royal Caribbean has m
a lot better selection of food and entertainment
I have something else to compare
Viking is for people who only want port experiences and experts talk, no other entertainment
Royal and Princess older cruises have a much better entertainment and food services