PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Royal Caribbean and Viking Cruises as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Royal Caribbean
Viking Cruises

Royal Caribbean and Viking Cruises Overview

Total reviews 533 376
Company responses 0 154
Issues resolved 7 14

Royal Caribbean and Viking Cruises Consumer Ratings

Rank
32 out of 203 in Cruises and Ships category
14 out of 203 in Cruises and Ships category
Customer service
35 in category
26 in category
Exchange, Refund and Cancellation Policy
27 in category
23 in category
Price Affordability
37 in category
34 in category
Website
24 in category
9 in category

Royal Caribbean and Viking Cruises Rating Details

Customer service
1.6
(208 reviews)
1.8
(194 reviews)
Reviewer's quote

...I have emailed and called and have received the worse customer service. I will never cruise with this company again..

Read full review

...They are wonderful on the sales end, but we have learned through this experience, that Viking is terrible about customer service after they have your money. Not that they care, but we will never book another Viking cruise, and have told everyone we know about their lousy response and poor attitude..

Read full review
Exchange, Refund and Cancellation Policy
1.7
(180 reviews)
1.8
(157 reviews)
Reviewer's quote

...No refund or credit voucher for another cruise. Saved for cruise. Our flight was delayed over 7 hours causing us to miss cruise...

Read full review

...They said I was one day late to get a refund on the insurance. However the funds did not leave my account until Feb seventh. I have proof...

Read full review
Price Affordability
2.5
(179 reviews)
2.5
(149 reviews)
Reviewer's quote

Today from opening time until 2pm we were on the phone with a supervisor who indicated they could not compensate for the $3000 difference in price. When were curious about today's prices and maybe make a new reservation the connection was broken and also this supervisor did not respond to my email...

Read full review

...Not worth the price. Initially, I did thorough research and knew low water levels may be a problem so I purchased the very high priced trip insurance that allows you to cancel for any reason. Unfortunately Viking didnt let on there were issues before we boarded our plane...

Read full review
Website
2.4
(177 reviews)
3
(145 reviews)
Reviewer's quote

...I TOLD MY STORY ON THE CRUISE WEBSITE AND I WAS JUDGED AND MADE FUN OF. WHEN I ASK FOR SOMETHING AND PUT IN A REQUEST LIKE ASKED AND PAY ACCORDINGLY AND IM IGNORED CRIMINAL. THEN IM TOLD I CAN'T GET COMPENSATION INSTEAD OF DOING THE RIGHT THING IN THE FIRST PLACE...

Read full review

Reading the information on Vikings website, I realized the old, heavy scooter I have been using for years was too large. Since it needed to be replaced anyway, I shopped around until I found one that fit the specifications as stated, and even though it comes apart into 4 pieces with the heaviest...

Read full review

Royal Caribbean and Viking Cruises Pros and Cons

Pros
  • Ship
  • Dinning room waiters and room attendants
  • Waiter
  • Food
  • Clean
  • Staff on the ship
Cons
  • Customer service
  • Customer service relations department and policies
  • Bad customer service and policies
  • Customer service
  • Worst customer service
  • Treatment of customer

Royal Caribbean and Viking Cruises Most Positive Reviews

Top rated reviews
5

The last full day of cruise (full day at sea) I looked at a watch. Wasn't really looking to buy but not much else to do...

Read full review
5

we did finally get a call from Rina in customer relations stating that our vouchers would be reinstated and good for...

Read full review
5

Stayed in the Star Loft Suite with a Royal Genie. Our Genie made sure we received the best seats for dinner, she reserve...

Read full review
5

DO NOT USE VIKING CRUISE LINES. On December 24, 2017 we booked a Mediterranean cruise. We chose Viking Cruise lines...

Read full review

Royal Caribbean and Viking Cruises Most Critical Reviews

Lowest rated reviews
1

For todays sailing We are going to have to cancel our cruise my wife tested positive for coved at Miami Beach hospital...

Read full review
1

I have spent $14,000 for a trip from Barcelona to Bergen Norway. My wife & I are over 70yrs old & expected this trip to...

Read full review
1

Live in SC and my wife and I have cruised for years and loved it. We just returned from a 7 night on 10/4/15 and I got t...

Read full review
1

They will only give you a future voucher. I made a reservation, and they took a deposit and told me that I could cancel...

Read full review

Royal Caribbean and Viking Cruises Latest Reviews

Recent published reviews
No votes

No resolution My ship has been diverted to Grand Turk in instead of Haiti I paid for 2 Deluxe drink packages now Ive...

Read full review
No votes

Viking are unable to give us any information on Port Locations for our Ancient Adriatic Treasures Cruise in May 2024. Th...

Read full review
No votes

Paid for 2 drink packages and since the cruise has been diverted to Grand Turk I have to pay more money for food and...

Read full review
No votes

TripMate has stonewalled me. Although they are only Vikings recommended partner I need to reach out to someone who can...

Read full review