PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Td Canada Trust and Royal Bank Of Canada as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Td Canada Trust
Royal Bank Of Canada

Td Canada Trust and Royal Bank Of Canada Overview

Total reviews 266 10
Company responses 0 0
Issues resolved 1 0

Td Canada Trust and Royal Bank Of Canada Consumer Ratings

Rank
286 out of 1882 in Financial Services category
167 out of 740 in Banks category
Customer service
270 in category
147 in category
Product or Service Quality
218 in category
131 in category
Reliability
204 in category
135 in category
Additional Fees
174 in category
129 in category

Td Canada Trust and Royal Bank Of Canada Rating Details

Customer service
1.2 (132 reviews)
1 (4 reviews)
Reviewer's quote

...Customer Service is Non-Existence. ONLY one objective in mind use whatever means necessary to take advantage of their customer. Charge them fees, their entire system is designed to screw their customer...

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... call was at a loss to help me, the next call said I had to talk directly to the branch! When I called the branch number I learn I was talking to an answering service who had nothing to do with the branch. This was after about 2 hours of trying to patiently wait for some resolution that did not come. My next move was to go into the Colwood Victoria Branch who said the wire service had...

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Product or Service Quality
1.4 (124 reviews)
1 (2 reviews)
Reviewer's quote

Brutal customer service!! I have been a customer for over 20 years. TD has become the worst bank to deal with..

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My son signed a cheque for me to cash for him and Winchester branch said I would have to have his ID in order to cash it. Wth! I live in Iroquois which is 40 minutes away so wasnt gonna drive home to get his ID. It was a government cheque under 100$. Even tho I have a royal bank account at the...

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Reliability
1.3 (120 reviews)
1 (3 reviews)
Reviewer's quote

A few weeks ago I logged in to do a few banking related activities. As I have a few accounts with TD and one of those being an emergency type of an account which I shouldn't be seeing any activities and never really go into that account. For whatever reason I did and to my surprise I saw a few...

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My previous entertainment for 15,000 show up as resolved at 15. This system is not reliable!

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Additional Fees
1.4 (111 reviews)
1 (2 reviews)
Reviewer's quote

I was aware that TD charges fees every time I buy or sell stock/shares; however, i was shocked when I recently went to check my account and I was negative balance on the cash I had in the account. I then discovered that TD charged me a $25. 00 Maintenance Fee, without my consent, or disclosing it...

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On or about January 9, 2018 my wife and I went on RBC Rewards to book a flight for our family trip to Florida, USA. After inputting my travel information the system was showing that my trip would be costing me approximately 49000 points and approximately $800. Agreeing to these terms I proceeded to...

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Td Canada Trust and Royal Bank Of Canada Pros and Cons

Pros
  • Horrific
  • That td lived up to the bottom feeding reputation banks have
  • Shame on you
  • There a bank
Cons
  • Horrible customer service
  • Poor service
  • Not being treated like a customer
  • Ridiculous fees that keep increasing
  • Phone system insensitive to the customer
  • Lack of training

Td Canada Trust and Royal Bank Of Canada Most Positive Reviews

Top rated reviews
5

I live overseas and iam try to make online banking and withdraw money both of the are blocked

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No votes
4.3

I had bad experience with manager at Paisley Rd Guelph Ontario in the home buying process, I am aware of that home...

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No votes

Td Canada Trust and Royal Bank Of Canada Most Critical Reviews

Lowest rated reviews
1

I had a few recent bad encounters with incompetent staff where they tell me incorrect info and act like they are sure...

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1

Royal Bank of Canada gave my wife my company account client card and pin without my permission. Especially she is not...

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1

Td is a bank that has been a burden to the life my family and I have lived. my decision to cancel services with them...

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1

I have faxed RBC a really urgent request for a document I need and these people could not even bother to reply back to m...

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Td Canada Trust and Royal Bank Of Canada Latest Reviews

Recent published reviews
No votes

I just received my card and tried to activate it on an atm machine, but I think my account was locked. I dont remember...

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1

My son signed a cheque for me to cash for him and Winchester branch said I would have to have his ID in order to cash...

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No votes

Recently called TD dispute line, Representative DAVID was extremely rude, dismissive and not at all patient with me. I...

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1

My previous entertainment for 15,000 show up as resolved at 15. This system is not reliable!

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Td Canada Trust and Royal Bank Of Canada Products and Services

Most reviewed product and services
  • Td Canada Trust Customer Care (76 reviews)
  • Td Canada Trust Banking Service (28 reviews)
  • Td Canada Trust Account (22 reviews)