PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Scotiabank and Royal Bank Of Canada as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Scotiabank
Royal Bank Of Canada

Scotiabank and Royal Bank Of Canada Overview

Total reviews 618 10
Company responses 0 0
Issues resolved 5 0

Scotiabank and Royal Bank Of Canada Consumer Ratings

Rank
127 out of 740 in Banks category
167 out of 740 in Banks category
Customer service
104 in category
144 in category
Product or Service Quality
78 in category
128 in category
Reliability
82 in category
132 in category
Value for money
89 in category
129 in category

Scotiabank and Royal Bank Of Canada Rating Details

Customer service
1.2 (344 reviews)
1 (4 reviews)
Reviewer's quote

She indicated this could take up to 6 weeks! I am getting very frustrated with the errors and the run around! Customer Service seems to be a thing in the past and there does not seem to be any common sense in the banking protocols. Having money wired, purchasing a Bank Draft, setting up a mortgage...

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... call was at a loss to help me, the next call said I had to talk directly to the branch! When I called the branch number I learn I was talking to an answering service who had nothing to do with the branch. This was after about 2 hours of trying to patiently wait for some resolution that did not come. My next move was to go into the Colwood Victoria Branch who said the wire service had...

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Product or Service Quality
1.3 (299 reviews)
1 (2 reviews)
Reviewer's quote

...It's the absolute worst customer service I have ever dealt with. I do not recommend. And will never tell anyone go bank with Scotia bank...

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My son signed a cheque for me to cash for him and Winchester branch said I would have to have his ID in order to cash it. Wth! I live in Iroquois which is 40 minutes away so wasnt gonna drive home to get his ID. It was a government cheque under 100$. Even tho I have a royal bank account at the...

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Reliability
1.3 (298 reviews)
1 (3 reviews)
Reviewer's quote

I called to cancel my Amex gold card on September 11, the rep on the phone told me that I should wait to redeem membership rewards points first. I waited a week, at the time my account was showing "in good standing" with payment. I called to day after paying off my balance, and only to realize my...

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My previous entertainment for 15,000 show up as resolved at 15. This system is not reliable!

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Value for money
1.3 (278 reviews)
1 (4 reviews)
Reviewer's quote

...I was a day late on a 10,000 LOC payment - one of the many reasons I'm moving my money from this poor excuse for a bank..

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I have faxed RBC a really urgent request for a document I need and these people could not even bother to reply back to me. NONE of the Branches ever pick up!!! Not even by mistake!The advisors keep conflicting each other...Literally one told me contact the branch and the other told me don't contact...

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Scotiabank and Royal Bank Of Canada Pros and Cons

Pros
  • Use to be good service
  • Staff at the branch
  • Scotiabank until this rediculous incident
  • There a bank
Cons
  • Customer service
  • Lack of customer service
  • Everthing
  • Ridiculous fees that keep increasing
  • Phone system insensitive to the customer
  • Lack of training

Scotiabank and Royal Bank Of Canada Most Positive Reviews

Top rated reviews
5

Bank Trying to deactivate my automatic payments to another to another account oct 31 or at christmas 21. Have made...

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No votes
5

This is about: Yishu (Caroline) Jia | Senior Financial Advisor ____________________________________________ Scotiabank...

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No votes

Scotiabank and Royal Bank Of Canada Most Critical Reviews

Lowest rated reviews
1

I was approved for Gov't of Canada Disabiltiy (Colon Cancer Patient) prior to Christmas and was receiving Retirement Pen...

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1

Royal Bank of Canada gave my wife my company account client card and pin without my permission. Especially she is not...

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1

City/Location Reviewed: Ellerslie Plaza

I had the recent misfortune of using your bank facilities, as it is the only wa...

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1

I have faxed RBC a really urgent request for a document I need and these people could not even bother to reply back to m...

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Scotiabank and Royal Bank Of Canada Latest Reviews

Recent published reviews
1

I called to cancel my Amex gold card on September 11, the rep on the phone told me that I should wait to redeem...

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1

My son signed a cheque for me to cash for him and Winchester branch said I would have to have his ID in order to cash...

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1.4

I have a substantial investment account with the Scotia Private Client Group. Got a call on Monday during a meeting...

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1

My previous entertainment for 15,000 show up as resolved at 15. This system is not reliable!

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Scotiabank and Royal Bank Of Canada Products and Services

Most reviewed product and services
  • Scotiabank Customer Care (181 reviews)
  • Scotiabank Account (65 reviews)
  • Scotiabank Banking Service (56 reviews)