PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Rowenta and Tefal as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Rowenta
Tefal

Rowenta and Tefal Overview

Total reviews
58
26
Company responses
0
0
Issues resolved
0
1

Rowenta and Tefal Consumer Ratings

Rank
230 out of 1780 in Appliances and Electronics category
111 out of 1780 in Appliances and Electronics category
Product or Service Quality
141 in category
298 in category
Value for money
193 in category
99 in category
Customer service
164 in category
229 in category
Style and Design
70 in category
96 in category

Rowenta and Tefal Rating Details

Product or Service Quality
2 (18 reviews)
1.4 (5 reviews)
Reviewer's quote

I decided to give this product a try after a recommendation from a co-worker. Not only was her ( customer rep) tone very snippy as if I was interrupting her day, but you could harldly hear her, Each time I said "I can't hear you" brought on a worse attitude. I do not like writting bad reviews, I...

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The customer service people have been very friendly but the whole process has been tedious and frustrating. I do not believe I will receive my new toaster and Tefal seem to keep plodding on with "we can redeliver in a few days" rather than offering a solution to the ongoing failings. I have asked...

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Value for money
2 (17 reviews)
2.6 (5 reviews)
Reviewer's quote

I purchased a rowenta steam iron off amazon. Spent a total of R4500 to find out that the iron isnt compatible with South African voltage. I have been arguing and fighting with amazon and rowenta for months now. I have wasted all this time and money!! and it could all have been avoided if rowenta...

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nightmare amazon sent two pan sets both incomplete T Fal. I called t fal 08013019 . They told me they would send a return slip to be picked up free to ship . I have spoke to many people since not policy I must pay $ 11 to $15 or tske to ups. Finally would send return label to pick up free. This is...

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Customer service
1.6 (16 reviews)
1.4 (5 reviews)
Reviewer's quote

I called Rowenta customer service today and I had to follow the prompts three times before I finally gave up and simply sked to speak to a representative. I asked about repairing my iron and was told to send it to a repair center in Michigan (I live in Illinois) at my expense. They would then give...

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I recently made a lifetime warranty claim for my defective fry pan. They asked me to send pictures and receipt. I sent all of that 3-4 weeks ago. I received no response. When I call recently, they said the pan was overheated. I asked for a supervisor to call me. No response. I left 2 messages for...

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Style and Design
3.8 (16 reviews)
3.4 (7 reviews)
Reviewer's quote

Spent more than I normally would in iron but heard Rowenta irons were so good. And they certainly are when they work but both of mine started leaking water and then would do flashing light and quit heating up. Great when they work but should last a lot longer fie how much they cost. Just got mine...

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...oh JOY! BAD BUSINESS MODEL folks! If something you make breaks that shouldn't break because you hired an *** to design it improperly, you should make it right even if it's out of warranty. CONSUMERS..

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Rowenta and Tefal Pros and Cons

Pros
  • Very difficult to communicat via telephone
  • Iron itself
  • Like the pots and pans
Cons
  • Warranty
  • Time & money wasted
  • No warranty on replacement product
  • Getting what you purchase
  • Could not supply broken part
  • Acknowledge warranty

Rowenta and Tefal Most Positive Reviews

Top rated reviews
5

Your phones are down I am not mad have your ironing board and steamer iron is above 4 months old. Replaced by one just...

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3.9

I recently made a lifetime warranty claim for my defective fry pan. They asked me to send pictures and receipt. I sent...

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3.9

My Rowenta iron caught on fire. I was just getting ready to pick it up to iron and the whole thing went up in flames. Ha...

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No votes

Rowenta and Tefal Most Critical Reviews

Lowest rated reviews
1

I have a DW8080 and this unit even at its hottest temp is not very hot nor does it steam while ironing. It will only...

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1

I got a T-fal 2 slice toaster, after a couple of yrs (after the warranty expired) the plastic handle you push down to st...

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1

Disgusting service.My Aunt bought an iron from Debenham over a year.Before the expiry date for the guarantee the iron...

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1.7

Purchased T-FAIL Ultraglide 4494 iron 10 months ago. Originally advertised as no cleaning needed. 6 months later it...

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Rowenta and Tefal Latest Reviews

Recent published reviews
1

This is my third Rowenta iron.... all have leaked. I decided to try it again and it leaks so bad leaving water on my...

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No votes

For replacing *** of food processor

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2.5

Spent more than I normally would in iron but heard Rowenta irons were so good. And they certainly are when they work...

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No votes

*** of food processyis broken want to replace it

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Rowenta and Tefal Products and Services

Most reviewed product and services
  • Rowenta Iron (6 reviews)
  • Rowenta Ib4201 Ironing Board (2 reviews)
  • Rowenta Portable Fan (1 review)
  • Tefal Iron (6 reviews)
  • Tefal Fz700051 Deep Fryer (1 review)
  • Tefal Customer Care (1 review)