PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Rowenta and Shark as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Rowenta
Shark

Rowenta and Shark Overview

Total reviews
57
675
Company responses
0
0
Issues resolved
0
7

Rowenta and Shark Consumer Ratings

Rank
207 out of 1773 in Appliances and Electronics category
145 out of 1773 in Appliances and Electronics category
Product or Service Quality
127 in category
116 in category
Style and Design
72 in category
117 in category
Value for money
166 in category
121 in category
Customer service
165 in category
96 in category

Rowenta and Shark Rating Details

Product or Service Quality
2.1 (17 reviews)
2.2 (289 reviews)
Reviewer's quote

I decided to give this product a try after a recommendation from a co-worker. Not only was her ( customer rep) tone very snippy as if I was interrupting her day, but you could harldly hear her, Each time I said "I can't hear you" brought on a worse attitude. I do not like writting bad reviews, I...

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...m with 5 yr warranty and owned it for 3yrs, about 3 months ago my wife noticed the light coming on and off on the handle part of the vacuum, I called customer service they gave me the run around and told me it wasnt covered under warranty and best they could do is sell me a new handle for half price. 3 months later when my wife went to use the vacuum ...

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Style and Design
3.8 (16 reviews)
3.2 (254 reviews)
Reviewer's quote

Spent more than I normally would in iron but heard Rowenta irons were so good. And they certainly are when they work but both of mine started leaking water and then would do flashing light and quit heating up. Great when they work but should last a lot longer fie how much they cost. Just got mine...

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...I would like to send it bk for a different style vacuum. I think a self-cleaning brush would help as well, but I don’t know if you have one that fits this model..

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Value for money
2.1 (16 reviews)
2.5 (275 reviews)
Reviewer's quote

I purchased a rowenta steam iron off amazon. Spent a total of R4500 to find out that the iron isnt compatible with South African voltage. I have been arguing and fighting with amazon and rowenta for months now. I have wasted all this time and money!! and it could all have been avoided if rowenta...

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...So that companies like Shark can make more money from consumers because we have to buy a new product. Well, not this consumer. We are spending our money elsewhere...

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Customer service
1.6 (16 reviews)
2.1 (278 reviews)
Reviewer's quote

I called Rowenta customer service today and I had to follow the prompts three times before I finally gave up and simply sked to speak to a representative. I asked about repairing my iron and was told to send it to a repair center in Michigan (I live in Illinois) at my expense. They would then give...

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I am very annoyed, customer service is horrible, I have been waiting for my Apex Duel replacement which caught a fire for almost three months. After the reviews I read it seems to me that is a big problem with this vacuum. It is in escalations, I have tried calling them so many times but apparently...

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Rowenta and Shark Pros and Cons

Pros
  • Very difficult to communicat via telephone
  • Iron itself
  • Works great when they do work
  • Shark reputation
  • I like the vacuum when it acutally works
Cons
  • Warranty
  • Time & money wasted
  • No warranty on replacement product
  • Customer un-service
  • Especially poor customer service
  • Whole experience

Rowenta and Shark Most Positive Reviews

Top rated reviews
5

Your phones are down I am not mad have your ironing board and steamer iron is above 4 months old. Replaced by one just...

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5

Another incident where my order was place online, received an order number, and the order was cancelled a few days...

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3.9

My Rowenta iron caught on fire. I was just getting ready to pick it up to iron and the whole thing went up in flames. Ha...

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5

I have had 4 shark vacuums and i have to say the shark company has been wonderful to work with ,there warranty is so...

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Rowenta and Shark Most Critical Reviews

Lowest rated reviews
1

I have a DW8080 and this unit even at its hottest temp is not very hot nor does it steam while ironing. It will only...

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1

I bought a Shark Steam Pocket Mop and it broke on the second use. I sent it back to the Shark company and heard...

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1

Disgusting service.My Aunt bought an iron from Debenham over a year.Before the expiry date for the guarantee the iron...

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1

I have purchased a steam vac, and a steamer from you all and in less than a year, both have stopped working. Both units...

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Rowenta and Shark Latest Reviews

Recent published reviews
2.5

Spent more than I normally would in iron but heard Rowenta irons were so good. And they certainly are when they work...

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1.4

I contacted the company because the vacuum not working properly. The first untrained individual refused to give her name...

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3

Dissatisfied with two Rowentas I have had and they werent cheap. Same problem with both. Leaked water and then flashing...

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1.2

Iown a Shark apex dueClean with zero-m with 5 yr warranty and owned it for 3yrs, about 3 months ago my wife noticed the...

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Rowenta and Shark Products and Services

Most reviewed product and services
  • Rowenta Iron (6 reviews)
  • Rowenta Ib4201 Ironing Board (2 reviews)
  • Rowenta Dw5000 Iron (1 review)
  • Shark Vacuum Cleaner (151 reviews)
  • Shark Customer Care (51 reviews)
  • Shark Iron (23 reviews)