PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Servpro and Roto Rooter as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Servpro
Roto Rooter

Servpro and Roto Rooter Overview

Total reviews 120 636
Company responses 1 0
Issues resolved 1 3

Servpro and Roto Rooter Consumer Ratings

Rank
29 out of 171 in Restoration, Renovation and Remodeling category
26 out of 296 in Plumbing category
Customer service
22 in category
No votes
Product or Service Quality
24 in category
No votes
Diversity of Products or Services
31 in category
No votes
Price Affordability
25 in category
No votes

Servpro and Roto Rooter Rating Details

Customer service
1.4 (48 reviews)
No votes
Reviewer's quote

Very poor customer service, didn’t return calls and I had to keep calling back. I was told everything would be put back as found but then they said not the backsplash and baseboards which were to be painted. I was left with a mess and many areas to fix...

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...After calling customer service 3 times, the call kept getting dropped on their end, they said they were backed up and wanted to reschedule to another day. They are not dependable!..

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Product or Service Quality
1.4 (42 reviews)
No votes
Reviewer's quote

...I am very angry at their service they did not give me. I do not believe that my insurance should pay for their ignorance. Plus Bill told me that they were contractors coming in and out at the time that is not right they did not come in until the house was emptied out...

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...The contractor site told me that I was given a choice of a $500 service and a $1500 service for the same work, and I chose the $1500 serve. I don't understand why do they lie like this. They denied that when I order the service that I have asked for the same serve that my neighbors had received...

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Diversity of Products or Services
1.4 (42 reviews)
No votes
Reviewer's quote

SERVPRO HIRED A 3RD PARTY TO RE MEDIATE MOLD, TEST FAILED! I SERVPRO TERMINATED THEIR SERVICES, AGREED TO PAY THEIR SUBCONTRACTOR WITH MONIES ALREADY PAID, DID NOT AND LIEN WAS PLACED ON MY PROPERTY, HAD TO HAVE ANOTHER COMPANY SUCCESSFULLY COMPLETE THE WORK AND PAID MULTIPLE TIMES FOR CLEARANCE...

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Both my neighbors ordered roto rooter drainage-clear services from "Down Spouts to Pop-ups" outside the house. I called for an appointment explicitly asking for the same service that my neighbors had received. The service guy arrived and told me the service costs about $1500 right from the get go...

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Price Affordability
1.5 (39 reviews)
No votes
Reviewer's quote

The Initial price to take small damage Off of furniture $241,,, then phone call's saying we may be able to do it for even more money,, Never ever a complete cost estimate. Finally at the end the cost was over $1000. 00 Or one desk three bookshelves to two night stands,, Told him to bring my...

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I take issue with the entirety of the price that was paid in advance for a job that 1) did not get completed 2) the damages to my property and 3) the dangerous/hazardous conditions the technician left behind (those different pairs of soiled gloves, the lack of proper re-installation of the toilet,...

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Servpro and Roto Rooter Pros and Cons

Pros
  • Initial quick response
  • Aweful
  • It when they left
  • Nah
  • I wish i have never used them
  • Courteousness of dispatcher
Cons
  • Poor customer service
  • Mishandling of my household stuff
  • Dishonesty
  • Poor customer service
  • Overpriced
  • Being massively overcharged

Servpro and Roto Rooter Most Positive Reviews

Top rated reviews
5

We had a burglary and arson. Our insurance company had them come out. They packed up the rooms, replaced the carpeting...

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5

I noticed my sewer cleanout was baking up. I called Roto-Rooter and evidently they send out a request to anyone within...

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5

Servpro helped us out for Hurricane Katrina and was awesome to work with! Many competitors are leaving comments that...

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5

Roto rooter totally rocks. Very professional and reasonable. The rep ronnie was awesome and did a treat jon on my water...

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Servpro and Roto Rooter Most Critical Reviews

Lowest rated reviews
1

Do not use servpro!!! Horrible company!! A Tec was sent to my house to look at the mold damage on my walls. He looked...

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1

I needed the pipe snaked at my small business, access to the pipe was easy (in the middle of the parking lot) they...

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1

This happened about 4yrs ago.Had a fire in the basement. Servpro recommended by adjuster.After 3 weeks all they had done...

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1

I called this company needing an easy cap removed off of a pipe. I was told that I would have a technician out in 1...

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Servpro and Roto Rooter Latest Reviews

Recent published reviews
No votes

I spoke with a representative and they were suppose to meet me at the condo 7726 Hanover Pkwy, Apt #t2, on Saturday...

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No votes

I HAD MY WATER HEATER DRAINED, NO PARTS NEEDED TO BE REPAIRED. HOSE WAS ATTACHED AND WATER HEATER DRAINED, THAT WAS...

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1

My grandmas septic tank backed up all through her house ,damaging the carpet and walls.They kept insisting that we had...

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2.6

Called about sewer line backup. They said the line was longer than their snake. Line still clogged. Charged $150 for 30...

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Servpro and Roto Rooter Products and Services

Most reviewed product and services
  • Servpro Water Damage Restoration (20 reviews)
  • Servpro Restoration (16 reviews)
  • Servpro Fire Damage Restoration (8 reviews)
  • Roto Rooter Plumbing Service (199 reviews)
  • Roto Rooter Repair (49 reviews)
  • Roto Rooter Customer Care (25 reviews)