PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Servpro and Roto Rooter as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Servpro
Roto Rooter

Servpro and Roto Rooter Overview

Total reviews
116
621
Company responses
1
0
Issues resolved
1
3

Servpro and Roto Rooter Consumer Ratings

Rank
28 out of 163 in Restoration, Renovation and Remodeling category
26 out of 295 in Plumbing category
Customer service
22 in category
19 in category
Product or Service Quality
23 in category
14 in category
Diversity of Products or Services
30 in category
26 in category
Price Affordability
25 in category
21 in category

Servpro and Roto Rooter Rating Details

Customer service
1.5 (45 reviews)
1.5 (149 reviews)
Reviewer's quote

Very poor customer service, didn’t return calls and I had to keep calling back. I was told everything would be put back as found but then they said not the backsplash and baseboards which were to be painted. I was left with a mess and many areas to fix...

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...Sooo The moral of this story is There is no customer service. There is a saying if a company loses one customer because of bad service Ten more people will decide not to use that company. This is just one avenue I plan to at least double that number..

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Product or Service Quality
1.4 (39 reviews)
1.6 (114 reviews)
Reviewer's quote

...I am very angry at their service they did not give me. I do not believe that my insurance should pay for their ignorance. Plus Bill told me that they were contractors coming in and out at the time that is not right they did not come in until the house was emptied out...

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...Thankfully I called arco rooter in Danbury I could not have been happier with the service..

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Diversity of Products or Services
1.4 (39 reviews)
1.7 (109 reviews)
Reviewer's quote

SERVPRO HIRED A 3RD PARTY TO RE MEDIATE MOLD, TEST FAILED! I SERVPRO TERMINATED THEIR SERVICES, AGREED TO PAY THEIR SUBCONTRACTOR WITH MONIES ALREADY PAID, DID NOT AND LIEN WAS PLACED ON MY PROPERTY, HAD TO HAVE ANOTHER COMPANY SUCCESSFULLY COMPLETE THE WORK AND PAID MULTIPLE TIMES FOR CLEARANCE...

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...I click that, and I was immediately brought to the site where the coupon shows the services covered (the clogged sink was one). On the same page, there is a local number with my same area code used for scheduling appointments. I call the number and the plumber arrives...

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Price Affordability
1.5 (36 reviews)
1.3 (129 reviews)
Reviewer's quote

...They will not give you a price up front because they know you would tell them where to go. Stay away from this company or you will be sorry..

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The next day I called back and managed to get a partial refund on their high price. Then I called a different plumber who did all the work in one hour and the total charge was the same as what we first paid Roto Rooter for doing nothing. I guess their employees can decide whether to fix the problem...

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Servpro and Roto Rooter Pros and Cons

Pros
  • Initial quick response
  • Aweful
  • It when they left
  • Nah
  • I wish i have never used them
  • Courteousness of dispatcher
Cons
  • Poor customer service
  • Mishandling of my household stuff
  • Dishonesty
  • Poor customer service
  • Overpriced
  • Being massively overcharged

Servpro and Roto Rooter Most Positive Reviews

Top rated reviews
5

We had a burglary and arson. Our insurance company had them come out. They packed up the rooms, replaced the carpeting...

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5

I noticed my sewer cleanout was baking up. I called Roto-Rooter and evidently they send out a request to anyone within...

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5

Servpro helped us out for Hurricane Katrina and was awesome to work with! Many competitors are leaving comments that...

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5

Roto rooter totally rocks. Very professional and reasonable. The rep ronnie was awesome and did a treat jon on my water...

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Servpro and Roto Rooter Most Critical Reviews

Lowest rated reviews
1

Do not use servpro!!! Horrible company!! A Tec was sent to my house to look at the mold damage on my walls. He looked...

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1

I needed the pipe snaked at my small business, access to the pipe was easy (in the middle of the parking lot) they...

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1

This happened about 4yrs ago.Had a fire in the basement. Servpro recommended by adjuster.After 3 weeks all they had done...

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1

I called this company needing an easy cap removed off of a pipe. I was told that I would have a technician out in 1...

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Servpro and Roto Rooter Latest Reviews

Recent published reviews
2.5

They had no right going through my jewelry boxes that were not damage from fire and throwing away pictures of my...

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1.5

I had a basic clogged kitchen sink and looked online for a plumber. I typed in -" local plumber Mandeville Area." A...

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1

Very poor customer service, didn’t return calls and I had to keep calling back. I was told everything would be put back...

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1.8

Requested them to repair a broken pipe leading out to the main sewer. One guy showed up with a shovel. Worked four...

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Servpro and Roto Rooter Products and Services

Most reviewed product and services
  • Servpro Water Damage Restoration (20 reviews)
  • Servpro Restoration (16 reviews)
  • Servpro Fire Damage Restoration (8 reviews)
  • Roto Rooter Plumbing Service (196 reviews)
  • Roto Rooter Repair (47 reviews)
  • Roto Rooter Customer Care (25 reviews)