PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Roto Rooter and Servpro as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Roto Rooter
Servpro

Roto Rooter and Servpro Overview

Total reviews
612
108
Company responses
0
1
Issues resolved
2
1

Roto Rooter was first mentioned on PissedConsumer on Aug 7, 2008 and since then this brand received 612 reviews. It is 504 reviews more than Servpro received since Apr 1, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Servpro customer support team than with Roto Rooter customer service.

Roto Rooter and Servpro Consumer Ratings

Rank
26 out of 358 in Plumbing category
28 out of 199 in Restoration, Renovation and Remodeling category
Customer service
18 in category
21 in category
Price Affordability
21 in category
24 in category
Product or Service Quality
13 in category
22 in category

Roto Rooter and Servpro Rating Details

Customer service
1.5 (143 reviews)
1.5 (40 reviews)
Reviewer's quote

...Sooo The moral of this story is There is no customer service. There is a saying if a company loses one customer because of bad service Ten more people will decide not to use that company. This is just one avenue I plan to at least double that number..

John

...to make sure others are well aware of businesses that take advantage of customers and refuse to make things right, lie, yell at customers, deny basic customer service, etc. so others do not fall prey to them. I do not typically have these problems with businesses and have *never* had a problem this big with...

PissedConsumer702235
Price Affordability
1.3 (125 reviews)
1.5 (32 reviews)
Reviewer's quote

The next day I called back and managed to get a partial refund on their high price. Then I called a different plumber who did all the work in one hour and the total charge was the same as what we first paid Roto Rooter for doing nothing. I guess their employees can decide whether to fix the problem...

Suzanne L

...They will not give you a price up front because they know you would tell them where to go. Stay away from this company or you will be sorry..

PissedConsumer1185211
Product or Service Quality
1.6 (109 reviews)
1.5 (35 reviews)
Reviewer's quote

...He asked me to pay the bill of US$215 for service (labor only , no parts) using my credit card . He left and forgot to turn the water off . The charge does not justify the work...

THUY T

...You tell me - is this standard quality of your company's work? 5) Shingles on the roof are buckling. They didn't before. 6) Shingles on side of roof just look horrible - about 1 1/2 inches to far out...

Raleigh H

Roto Rooter and Servpro Pros and Cons

Pros
  • Courteousness of dispatcher
  • Came on time
  • Repairman
  • Initial quick response
  • Aweful
  • It when they left
Cons
  • Poor customer service
  • Overpriced
  • Being massively overcharged
  • Poor customer service
  • Mishandling of my household stuff
  • Dishonesty

Roto Rooter and Servpro Most Positive Reviews

Top rated reviews
5

I noticed my sewer cleanout was baking up. I called Roto-Rooter and evidently they send out a request to anyone within...

5

We had a burglary and arson. Our insurance company had them come out. They packed up the rooms, replaced the carpeting...

Roto Rooter and Servpro Most Critical Reviews

Lowest rated reviews
1

I needed the pipe snaked at my small business, access to the pipe was easy (in the middle of the parking lot) they...

1

Do not use servpro!!! Horrible company!! A Tec was sent to my house to look at the mold damage on my walls. He looked...

Roto Rooter and Servpro Latest Reviews

Recent published reviews
1

They advertise Emergency Service 24/7. FALSE advertising! My husband couldn't fix the leaky faucet so we called Roto Roo...

Read all 612 reviews
1.5

When I chose Servpro of West Pensacola (owner Steve Stone) to dry out my home due to a broken water pipe which occurred...

Read all 108 reviews

Roto Rooter and Servpro Products and Services

Most reviewed product and services
  • Roto Rooter Plumbing Service (191 reviews)
  • Roto Rooter Repair (46 reviews)
  • Roto Rooter Customer Care (25 reviews)
  • Servpro Water Damage Restoration (18 reviews)
  • Servpro Restoration (16 reviews)
  • Servpro Fire Damage Restoration (8 reviews)