PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Roto Rooter and Servpro as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Roto Rooter
Servpro

Roto Rooter and Servpro Overview

Total reviews 636 120
Company responses 0 1
Issues resolved 3 1

Roto Rooter and Servpro Consumer Ratings

Rank
26 out of 296 in Plumbing category
29 out of 171 in Restoration, Renovation and Remodeling category
Customer service
No votes
22 in category
Price Affordability
No votes
25 in category
Product or Service Quality
No votes
24 in category
Diversity of Products or Services
No votes
31 in category

Roto Rooter and Servpro Rating Details

Customer service
No votes
1.4 (48 reviews)
Reviewer's quote

...After calling customer service 3 times, the call kept getting dropped on their end, they said they were backed up and wanted to reschedule to another day. They are not dependable!..

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Very poor customer service, didn’t return calls and I had to keep calling back. I was told everything would be put back as found but then they said not the backsplash and baseboards which were to be painted. I was left with a mess and many areas to fix...

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Price Affordability
No votes
1.5 (39 reviews)
Reviewer's quote

The manager told me the technician working for me was Eric and not Joe, citing this as well as the different service as cause for the 3x price difference. Upon asking what service my neighbor got versus what I got, I was told I received the Hyrdo-Jet service, while my neighbors only received the...

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The Initial price to take small damage Off of furniture $241,,, then phone call's saying we may be able to do it for even more money,, Never ever a complete cost estimate. Finally at the end the cost was over $1000. 00 Or one desk three bookshelves to two night stands,, Told him to bring my...

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Product or Service Quality
No votes
1.4 (42 reviews)
Reviewer's quote

...The contractor site told me that I was given a choice of a $500 service and a $1500 service for the same work, and I chose the $1500 serve. I don't understand why do they lie like this. They denied that when I order the service that I have asked for the same serve that my neighbors had received...

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...I am very angry at their service they did not give me. I do not believe that my insurance should pay for their ignorance. Plus Bill told me that they were contractors coming in and out at the time that is not right they did not come in until the house was emptied out...

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Diversity of Products or Services
No votes
1.4 (42 reviews)
Reviewer's quote

Syracuse Roto-Rooter! I'm not disputing that services were attempted, after all the technician was at my residence for 4 hours. I take issue with the entirety of the price that was paid in advance for a job that 1) did not get completed 2) the damages to my property and 3) the dangerous/hazardous...

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SERVPRO HIRED A 3RD PARTY TO RE MEDIATE MOLD, TEST FAILED! I SERVPRO TERMINATED THEIR SERVICES, AGREED TO PAY THEIR SUBCONTRACTOR WITH MONIES ALREADY PAID, DID NOT AND LIEN WAS PLACED ON MY PROPERTY, HAD TO HAVE ANOTHER COMPANY SUCCESSFULLY COMPLETE THE WORK AND PAID MULTIPLE TIMES FOR CLEARANCE...

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Roto Rooter and Servpro Pros and Cons

Pros
  • Nah
  • I wish i have never used them
  • Courteousness of dispatcher
  • Initial quick response
  • Aweful
  • It when they left
Cons
  • Poor customer service
  • Overpriced
  • Being massively overcharged
  • Poor customer service
  • Mishandling of my household stuff
  • Dishonesty

Roto Rooter and Servpro Most Positive Reviews

Top rated reviews
5

I noticed my sewer cleanout was baking up. I called Roto-Rooter and evidently they send out a request to anyone within...

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5

We had a burglary and arson. Our insurance company had them come out. They packed up the rooms, replaced the carpeting...

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5

Roto rooter totally rocks. Very professional and reasonable. The rep ronnie was awesome and did a treat jon on my water...

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5

Servpro helped us out for Hurricane Katrina and was awesome to work with! Many competitors are leaving comments that...

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Roto Rooter and Servpro Most Critical Reviews

Lowest rated reviews
1

I needed the pipe snaked at my small business, access to the pipe was easy (in the middle of the parking lot) they...

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1

Do not use servpro!!! Horrible company!! A Tec was sent to my house to look at the mold damage on my walls. He looked...

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1

I called this company needing an easy cap removed off of a pipe. I was told that I would have a technician out in 1...

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1

This happened about 4yrs ago.Had a fire in the basement. Servpro recommended by adjuster.After 3 weeks all they had done...

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Roto Rooter and Servpro Latest Reviews

Recent published reviews
No votes

I HAD MY WATER HEATER DRAINED, NO PARTS NEEDED TO BE REPAIRED. HOSE WAS ATTACHED AND WATER HEATER DRAINED, THAT WAS...

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No votes

I spoke with a representative and they were suppose to meet me at the condo 7726 Hanover Pkwy, Apt #t2, on Saturday...

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2.6

Called about sewer line backup. They said the line was longer than their snake. Line still clogged. Charged $150 for 30...

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1

My grandmas septic tank backed up all through her house ,damaging the carpet and walls.They kept insisting that we had...

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Roto Rooter and Servpro Products and Services

Most reviewed product and services
  • Roto Rooter Plumbing Service (199 reviews)
  • Roto Rooter Repair (49 reviews)
  • Roto Rooter Customer Care (25 reviews)
  • Servpro Water Damage Restoration (20 reviews)
  • Servpro Restoration (16 reviews)
  • Servpro Fire Damage Restoration (8 reviews)