PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Rotita and Zulily as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Rotita
Zulily

Rotita and Zulily Overview

Total reviews
625
1057
Company responses
0
0
Issues resolved
0
6

Rotita and Zulily Consumer Ratings

Rank
536 out of 1976 in Footwear and Clothing category
310 out of 1976 in Footwear and Clothing category
Customer service
393 in category
201 in category
Delivery Service
389 in category
332 in category
Value for money
306 in category
265 in category
Exchange, Refund and Cancellation Policy
408 in category
266 in category

Rotita and Zulily Rating Details

Customer service
1.3 (184 reviews)
1.9 (397 reviews)
Reviewer's quote

...I contacted customer service and they said it would take a few more weeks because of the coronavirus. I got the package the next day. Apparently they have no way of tracking their packages..

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Again, I called customer service and a very rude agent told me that my email had been cancelled but I was free to open a new email account? When I told her I didn’t feel the need to open an email just for this, she told me that there was nothing else she could do for me. Big headache and I still...

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Delivery Service
1.5 (183 reviews)
1.7 (360 reviews)
Reviewer's quote

...The customer service chat doesn't understand English. Says same thing over and over in the chat box..

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I have ordered two items on zulily on apr this year but they only posted one of them! And they charged me for both! I am really pissed off! And the delivery service is super snail! Horrible!..

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Value for money
2.1 (173 reviews)
2.3 (313 reviews)
Reviewer's quote

...highly recommend that I do not cancel my dispute because they have multiple customer disputes about Rotita stating that Rotita would refund the customers money if they "closed the dispute with the bank or with PayPal", but then Rotita never refunds the customer their money. In other words, Rotita lies to the customer in order to get them to close the dispute, but then they never refund the customer, THEY LIE TO THE CUSTOMERS! So I will not close my dispute and I will not stop...

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but your activity and behavior on this website made us think that you are a bot But now I will save a ton of money by NOT going to your site - So STOP Harassing This "BOT" on my messenger and Email And I saved almost $300 that I was going to spend on my nephew's Fiancé's Bridal Shower, my new...

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Exchange, Refund and Cancellation Policy
1.2 (170 reviews)
1.6 (375 reviews)
Reviewer's quote

...This company does not issue refunds even when you follow a very cumbersome refund policy. They don't credit your account. Customer service is the worst, as they don't speak English...

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I have been waiting for a month for a refund from Zulily for a defective item. They lie and give you the runaround but dont give you the refund. Horrible company to deal with...

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Rotita and Zulily Pros and Cons

Pros
  • Very unsatisfactory
  • Way the clothing looked online in photos
  • Product has yet to come so unable to rate your company
  • Variety of products
  • Prices
  • How their website looked
Cons
  • Sizing not true to usa size not an actual fit
  • Poor customer service and delivery
  • Inability to reach you to make a return
  • Long shipping time
  • Customer service
  • Exchange policy

Rotita and Zulily Most Positive Reviews

Top rated reviews
5

My order of 5/22/18 still has not cleared. Please try again. I want this dress for a reunion later in August. PLEASE...

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5

I have been shopping on Zulily for the past 2 years and love it! The people leaving the bad reviews are incorrectly...

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5

I just received one of the five items but it was the fourth one. Where are items 1 2 3 & 5. I was so excited when i saw...

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5

I purchased a dress from the Reborn Collection on Zulily and was so excited to receive my tunic dress! Words cannot expr...

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Rotita and Zulily Most Critical Reviews

Lowest rated reviews
1

I have unsubscribed 5 times and left messages to remove me from their mailing list. They say they have. Then 3 days...

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1

Look at the picture, that is the quality you get when you buy from Zulily. It looks like it has been sewn by a third wor...

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1

I bought 3 bathing suits in all different sizes and none of them fit. I have been trying for 4 days now to get someone...

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1

I odrered two pairs of casual boat type slip on shoes size 13 medium.
It took two weeks for them to arrive, when i tried...

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Rotita and Zulily Latest Reviews

Recent published reviews
1

WHEN I AM TRYING TO READ A NEWS ARTICLE, YOUR DAMN ADVERTISING POPS UP MAKING IT IMPOSSIBLE TO READ THE NEWS ARTICLE!!!!...

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No votes

Cant cancel the account online. Have to call. Tried chat. Automated system couldn't understand me. Then called cust...

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No votes

I got your server is busy now for 3 days ...
What happened to my order ??? was suppose to be here on the 29th ??? S J
Ship...

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3.2

Disappointed with this company the clothing quality leaves a lot to be desired. I be waisted approximately $100.00 in...

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Rotita and Zulily Products and Services

Most reviewed product and services
  • Rotita Shipping Service (160 reviews)
  • Rotita Customer Care (151 reviews)
  • Rotita Account (14 reviews)
  • Zulily Shipping Service (127 reviews)
  • Zulily Clothing (111 reviews)
  • Zulily Dress (53 reviews)