PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Zara and Rosegal as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Zara
Rosegal

Zara and Rosegal Overview

Total reviews
321
2014
Company responses
0
0
Issues resolved
0
14

Rosegal was first mentioned on PissedConsumer on Nov 6, 2014 and since then this brand received 2014 reviews. It is 1693 reviews more than Zara received since Nov 26, 2012.

Zara and Rosegal Consumer Ratings

Rank
504 out of 2471 in Footwear and Clothing category
269 out of 2471 in Footwear and Clothing category
Customer service
435 in category
170 in category
Exchange, Refund and Cancellation Policy
332 in category
157 in category
Product or Service Quality
357 in category
195 in category

According to consumer ratings and reviews, Rosegal ranks 235 points higher in the Footwear and Clothing category than Zara. People gave Zara 1.1 stars for Customer service criterion in Footwear and Clothing category and it is 476 points higher than the worst rated brand in this category. At the same time, Rosegal was rated 1.9 stars for Customer service criterion in this category and it is 741 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Rosegal has a higher rating than Zara. Regarding Product or Service Quality criterion, consumers gave Zara 1.6 stars and it is 61% greater than other in category. Rosegal however was rated 2.1 stars and it is 79% greater than other in category.

Zara and Rosegal Rating Details

Customer service
1.1 (196 reviews)
1.9 (833 reviews)
Reviewer's quote

Lost the receipt and wasn’t able to provide any assistance for a 700$ return

Alexander

...Wrangled with the ABSOLUTE JOKE of a customer service department for WEEKS to get a return address to ship the items back (on my own dime!) with appropriate tracking. An agent of the company signed for the package on November 25, 2019, and I have yet to receive my refund! I implore you to BEWARE!..

Bethanee
Exchange, Refund and Cancellation Policy
1.3 (186 reviews)
1.9 (732 reviews)
Reviewer's quote

I have already attempted to resolve this problem by visiting your Newport store twice and also we called/chat several times with your customer care to exchange the top but each time they denied. Requesting to exchange the top otherwise it will be completely wastage of money. Although I have lost...

Arindam S

You order look at the order wanted to take items off won’t let you reporting you been trying to do them s for an hour. I always liked you company but this is a sham

Patricia
Product or Service Quality
1.6 (166 reviews)
2.1 (796 reviews)
Reviewer's quote

...Steer clear of this location! General customer service phone line not good, opened a case via chat was told to expect a call within 48hrs to resolve. No call ever received and when I called back they said it was deleted from the system they had no record of it..

J O

Cutumer r rud an i want my money back never got my product want my refund back..

Walt

Zara and Rosegal Pros and Cons

Pros
  • Affordable styles and designs
  • Look of the product but never received it
  • Clothing
  • Affordable pricing
  • Website
  • Styles
Cons
  • Customer service
  • Serious lack of respect for us customers
  • Not caring about customer satisfaction
  • Useless customer service
  • Quality was awful
  • Sizing

Zara and Rosegal Most Positive Reviews

Top rated reviews
5

My name is luis urena I make a purchase by internet last monday to the address above 173 flaherty way apt.6005 south...

5

I just received a order that cost me 50.00 USD. The size I odered was from the plus size and it was XXXL. However the...

Zara and Rosegal Most Critical Reviews

Lowest rated reviews
1

I was a loyal Zara customer for many years but recently received a skirt from an online purchase...a great deal at...

1

I ordered from the company Rosegal whose advertisement I saw on facebook. I ordered on the 10th of October. They took th...

Zara and Rosegal Latest Reviews

Recent published reviews
1

Lost the receipt and wasn’t able to provide any assistance for a 700$ return

Read all 321 reviews

Ordered back in October,still do not have my complete order!!!

Read all 2014 reviews

Zara and Rosegal Products and Services

Most reviewed product and services
  • Zara Customer Care (97 reviews)
  • Zara Shipping Service (33 reviews)
  • Zara Manager (12 reviews)
  • Rosegal Shipping Service (341 reviews)
  • Rosegal Clothing (169 reviews)
  • Rosegal Customer Care (137 reviews)