PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Rosewe and Rosegal as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Rosewe
1.5
Rosegal
2.3
Rosewe
Rosegal

Rosewe and Rosegal Overview

Total reviews 2442 2360
Company responses 0 0
Issues resolved 20 17

Rosewe and Rosegal Consumer Ratings

Rank
1372 out of 4768 in Footwear and Clothing category
649 out of 4768 in Footwear and Clothing category
Customer service
1120 in category
527 in category
Website
1144 in category
595 in category
Exchange, Refund and Cancellation Policy
1106 in category
595 in category
Diversity of Products or Services
1282 in category
714 in category

Rosewe and Rosegal Rating Details

Customer service
1.2
(867 reviews)
1.9
(952 reviews)
Reviewer's quote

...They dont have a customer service number or way to talk with them about the problem. I have been a good customer to them and to have them argue with me. The first time I get a bad product has left me with no intent to buy from them again...

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I ordered a top and a pair of shorts but instead I received two of the same tops and I'm not able to contact anybody in customer service call them to place your order and do not do it online..

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Website
1.8
(792 reviews)
2.5
(943 reviews)
Reviewer's quote

...I will never recommend anyone to purchase from this website. I'm so irritated bc I made a purchase on April 5 and we are in May already. I will be filing a complaint to BBB immediately as well as posting it on social media..

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...The online live chat button on Rosegal's website is not working and neither is being able to submit a ticket from there! I am at a loss for what to do, as no form of communication is working with them! Ugh..

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Exchange, Refund and Cancellation Policy
1.2
(778 reviews)
1.9
(838 reviews)
Reviewer's quote

I canceled my order!!! And you supposed to refund my money back to my bank account!!! Not too an account on Rosewe. So I can buy something else later!! I need my money back immediately from the card you took it from this is ridiculous. I need an email stating my money is going back to my card as...

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The phone number is disconnected!! Now I am really pissed off! I can't speak to a Real Live person, I can't get a refund for the purchase OR my order! My order is for work. The package was delivered to the wrong address and I don't live there!!! :wtf::wtf::wtf::wtf:..

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Diversity of Products or Services
1.6
(714 reviews)
2.5
(835 reviews)
Reviewer's quote

...I love your products and want to continue ordering from you. Please take care of me..

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I never received my order and I requested a cancel and get my refund cause one of the swim suit and one of the outfit was for a birthday that has already came and gone and I cant get anyone to speak to me but I will be contacting legal services if I dont hear from someone..

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Rosewe and Rosegal Pros and Cons

Pros
  • Very disatisfied
  • Prices are afforable
  • Prices
  • Affordable pricing
  • Website
  • Styles
Cons
  • Poor customer service
  • Very poor service
  • Cannot return
  • Useless customer service
  • Quality was awful
  • Horrible customer service

Rosewe and Rosegal Most Positive Reviews

Top rated reviews
5

I ordered 3 dresses of $47.67...the product which i received was damaged... I was worried of my money and I call there...

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5

Double billed me for orders. Sizes are based for tiny women! My first order I ordered a large and it was fine so I...

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5

Thank God I received my 3 outfits thank u Jesus. I had left due to the Hurricane coming near Florida and I wasnt home...

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5

I've ordered from RoseGal several times. Before ordering from RoseGal know that the products come from China. As such,...

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Rosewe and Rosegal Most Critical Reviews

Lowest rated reviews
1

I am extremely angry. I ordered a "dress" from this website on the 28th of December hoping that it would arrive with my...

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1

The phone number is disconnected!! Now I am really pissed off! I can't speak to a Real Live person, I can't get a...

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1

Not only was it a pain to order the clothes in the first place (turns out you could submit your order but now have paid...

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1

Late delivery and very bad material. Pictures are total different from out side. So bad. Please don't buy from this...

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Rosewe and Rosegal Latest Reviews

Recent published reviews
No votes

Missing my dress and the event I bought it for is getting is drawing near. If you have plans for your order please...

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5

ROSE GAL has been a great company for me to online shop! Their clothes are well-made and easy to wash/dry, comfortable....

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No votes

I received the wrong dress I would to know why I needed the dress for my daughters wedding in two weeks time its very im...

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No votes

I have been trying to login and use my passwords,they kept repeating the same thing my email and password is already on...

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