PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Rosewe and Rosegal as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Rosewe
Rosegal

Rosewe and Rosegal Overview

Total reviews
1717
2029
Company responses
0
0
Issues resolved
8
14

Rosegal was first mentioned on PissedConsumer on Nov 6, 2014 and since then this brand received 2029 reviews. It is 312 reviews more than Rosewe received since Sep 23, 2014. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Rosegal customer support team than with Rosewe customer service.

Rosewe and Rosegal Consumer Ratings

Rank
564 out of 2297 in Footwear and Clothing category
273 out of 2297 in Footwear and Clothing category
Customer service
422 in category
177 in category
Website
510 in category
268 in category
Exchange, Refund and Cancellation Policy
392 in category
168 in category

According to consumer ratings and reviews, Rosegal ranks 291 points higher in the Footwear and Clothing category than Rosewe. People gave Rosewe 1.1 stars for Customer service criterion in Footwear and Clothing category and it is 538 points higher than the worst rated brand in this category. At the same time, Rosegal was rated 1.9 stars for Customer service criterion in this category and it is 783 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Rosegal has a higher rating than Rosewe. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Rosewe 1.1 stars and it is 59% greater than other in category. Rosegal however was rated 1.9 stars and it is 83% greater than other in category.

Rosewe and Rosegal Rating Details

Customer service
1.1 (699 reviews)
1.9 (839 reviews)
Reviewer's quote

Fake customer service spouting empty platitudes about being in contact with shipping company and order will be on the way - and then nothing happens - and their next reply is a paste of same response! Also had my credit card skimmed for hundreds of dollars after just one purchase with this company....

Bliss V

...Wrangled with the ABSOLUTE JOKE of a customer service department for WEEKS to get a return address to ship the items back (on my own dime!) with appropriate tracking. An agent of the company signed for the package on November 25, 2019, and I have yet to receive my refund! I implore you to BEWARE!..

Bethanee
Website
1.8 (655 reviews)
2.5 (841 reviews)
Reviewer's quote

Ordered three items, appalling condition, cheap, nasty. Paid for speedy delivery, took two weeks and still waiting on items.Want to return them but can't even get on their website!

Samantha G

I bought 3 tops online, 2 of them didn't look like the color on the website pictures. The quality of the fabric and craftsmanship was very poor. The sleeves were so tight I couldn't get my arms in them...

Charlane
Exchange, Refund and Cancellation Policy
1.1 (634 reviews)
1.9 (736 reviews)
Reviewer's quote

...I returned it (in perfect condition) and they claimed that it was returned damaged and that they could only offer a partial refund. What a SCAM!!!..

Staley

...I want a refund for all those items lost in the mail..

PissedConsumer1763136

Rosewe and Rosegal Pros and Cons

Pros
  • Very disatisfied
  • Prices
  • What the dress looked like
  • Affordable pricing
  • Website
  • Styles
Cons
  • Poor customer service
  • Very poor service
  • Cannot return
  • Useless customer service
  • Quality was awful
  • Sizing

Rosewe and Rosegal Most Positive Reviews

Top rated reviews
5

Hi. I recently ordered from Roswe. They're quite inconsistent. The coat was fine, it was beautiful. The white polo top...

5

I just received a order that cost me 50.00 USD. The size I odered was from the plus size and it was XXXL. However the...

Rosewe and Rosegal Most Critical Reviews

Lowest rated reviews
1

This company claims to sell clothing and is advertised on Facebook. However, after submission of order--one item which...

1

I ordered from the company Rosegal whose advertisement I saw on facebook. I ordered on the 10th of October. They took th...

Rosewe and Rosegal Latest Reviews

Recent published reviews
1.2

Order two dresses from them never receive anything or my money back ***

Read all 1717 reviews
4.6

I really like most of my order but I didn't know how to order on sizing. Some customers recommended going up two sizes...

Read all 2029 reviews

Rosewe and Rosegal Products and Services

Most reviewed product and services
  • Rosewe Dress (275 reviews)
  • Rosewe Shipping Service (270 reviews)
  • Rosewe Clothing (159 reviews)
  • Rosegal Shipping Service (344 reviews)
  • Rosegal Clothing (171 reviews)
  • Rosegal Customer Care (137 reviews)