PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Rosewe and Rosegal as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Rosewe
Rosegal

Rosewe and Rosegal Overview

Total reviews
1695
2010
Company responses
0
0
Issues resolved
7
14

Rosegal was first mentioned on PissedConsumer on Nov 6, 2014 and since then this brand received 2010 reviews. It is 315 reviews more than Rosewe received since Sep 23, 2014. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Rosegal customer support team than with Rosewe customer service.

Rosewe and Rosegal Consumer Ratings

Rank
548 out of 2469 in Footwear and Clothing category
270 out of 2469 in Footwear and Clothing category
Customer service
407 in category
170 in category
Website
490 in category
253 in category
Exchange, Refund and Cancellation Policy
375 in category
156 in category

According to consumer ratings and reviews, Rosegal ranks 278 points higher in the Footwear and Clothing category than Rosewe. People gave Rosewe 1.1 stars for Customer service criterion in Footwear and Clothing category and it is 503 points higher than the worst rated brand in this category. At the same time, Rosegal was rated 1.9 stars for Customer service criterion in this category and it is 740 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Rosegal has a higher rating than Rosewe. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Rosewe 1.1 stars and it is 59% greater than other in category. Rosegal however was rated 1.9 stars and it is 83% greater than other in category.

Rosewe and Rosegal Rating Details

Customer service
1.1 (698 reviews)
1.9 (832 reviews)
Reviewer's quote

Fake customer service spouting empty platitudes about being in contact with shipping company and order will be on the way - and then nothing happens - and their next reply is a paste of same response! Also had my credit card skimmed for hundreds of dollars after just one purchase with this company....

Bliss V

I ordered two hooded fur jackets, cowl sweater top, black top and tongsThe price was reasonable but the quality is horrible.The hooded jackets looked like a cheap stuffed animal and so small my daughter who wears a size 2 had trouble getting it on.The cowl neck sweater was shoved into a small bag...

PissedConsumer1626261
Website
1.8 (651 reviews)
2.5 (833 reviews)
Reviewer's quote

Ordered three items, appalling condition, cheap, nasty. Paid for speedy delivery, took two weeks and still waiting on items.Want to return them but can't even get on their website!

Samantha G

I bought 3 tops online, 2 of them didn't look like the color on the website pictures. The quality of the fabric and craftsmanship was very poor. The sleeves were so tight I couldn't get my arms in them...

Charlane
Exchange, Refund and Cancellation Policy
1.1 (631 reviews)
1.9 (731 reviews)
Reviewer's quote

...My dress is too small and want my full refund back into my Paypal account. I've e-mail your company but receive no response..

Mary J

You order look at the order wanted to take items off won’t let you reporting you been trying to do them s for an hour. I always liked you company but this is a sham

Patricia

Rosewe and Rosegal Pros and Cons

Pros
  • Very disatisfied
  • Prices
  • What the dress looked like
  • Affordable pricing
  • Website
  • Styles
Cons
  • Poor customer service
  • Very poor service
  • Cannot return
  • Useless customer service
  • Quality was awful
  • Sizing

Rosewe and Rosegal Most Positive Reviews

Top rated reviews
5

Hi. I recently ordered from Roswe. They're quite inconsistent. The coat was fine, it was beautiful. The white polo top...

5

I just received a order that cost me 50.00 USD. The size I odered was from the plus size and it was XXXL. However the...

Rosewe and Rosegal Most Critical Reviews

Lowest rated reviews
1

This company claims to sell clothing and is advertised on Facebook. However, after submission of order--one item which...

1

I ordered from the company Rosegal whose advertisement I saw on facebook. I ordered on the 10th of October. They took th...

Rosewe and Rosegal Latest Reviews

Recent published reviews

I need a Rosewe customer service phone number.

Read all 1695 reviews
1

I am not as tech savvy as most. When I want to buy something online, I do my research. The reviews for Rosegal were...

Read all 2010 reviews

Rosewe and Rosegal Products and Services

Most reviewed product and services
  • Rosewe Dress (272 reviews)
  • Rosewe Shipping Service (267 reviews)
  • Rosewe Clothing (157 reviews)
  • Rosegal Shipping Service (341 reviews)
  • Rosegal Clothing (169 reviews)
  • Rosegal Customer Care (137 reviews)