PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Rosewe and Rosegal as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Rosewe
Rosegal

Rosewe and Rosegal Overview

Total reviews 1833 2151
Company responses 0 0
Issues resolved 9 14

Rosewe and Rosegal Consumer Ratings

Rank
686 out of 2097 in Footwear and Clothing category
346 out of 2097 in Footwear and Clothing category
Customer service
480 in category
200 in category
Website
578 in category
304 in category
Exchange, Refund and Cancellation Policy
454 in category
203 in category
Diversity of Products or Services
640 in category
354 in category

Rosewe and Rosegal Rating Details

Customer service
1.2 (724 reviews)
1.9 (878 reviews)
Reviewer's quote

Shipping is late, very late, cannot contact them for customer service..

Read full review

I tried going through their customer service emails where it says they will "get back to you withing 24 hours" I sent 8 messages over the course of a week and received no response and the messages are sent through their website. Poor quality product, sized incorrectly way too small I normally am a...

Read full review
Website
1.8 (676 reviews)
2.5 (878 reviews)
Reviewer's quote

...The item, a bathing suit, was what was shown on the website and shipping time was acceptable. As seems to be the common theme with these companies, the sizing was off and I'd planned to return the item. The company instead refunded me 100% of my payment (minus 3...

Read full review

...I do not have an order number because I received it as a gift, but that's what the website keeps asking for. I have no way of obtaining that information. I just want my money for it..

Read full review
Exchange, Refund and Cancellation Policy
1.1 (656 reviews)
1.9 (772 reviews)
Reviewer's quote

i have been ordering clothes and they were just been delivered nicely to my address,this time i ordered again my parcel were cancelled with no reward saying they cant send to BOX NO i don't know why ,could u kindly process my goods if not i need refund..

Read full review

Can you send me a ticket through the mail to send the clothes back so I can get a refund back because I don't have a printer to copy the ticket..

Read full review
Diversity of Products or Services
1.5 (604 reviews)
2.5 (777 reviews)
Reviewer's quote

...00 to fix their problem n sending out less than curtain quality products. I spent $175. 00 on my purchase so why should i pay as much to exchange them...

Read full review

The store sells a large number of products such as blouses, jackets, coats, skirts, blazers, jumpsuits and leggings. The company also offers a broad selection of dresses like club dresses, bodycon dresses, lace dresses, print dresses and maxi dresses. Rosegal provides a large number of bonuses like...

Read full review

Rosewe and Rosegal Pros and Cons

Pros
  • Very disatisfied
  • Never received
  • I want the dress that was ordered
  • Affordable pricing
  • Website
  • Styles
Cons
  • Poor customer service
  • Very poor service
  • Cannot return
  • Useless customer service
  • Quality was awful
  • Horrible customer service

Rosewe and Rosegal Most Positive Reviews

Top rated reviews
5

Hi. I recently ordered from Roswe. They're quite inconsistent. The coat was fine, it was beautiful. The white polo top...

Read full review
5

I just received a order that cost me 50.00 USD. The size I odered was from the plus size and it was XXXL. However the...

Read full review
5

I ordered 2 dresses online on July 8...the purchase was suppose to be shipped the next day. I have yet to receive my...

Read full review
5

Company charged me but never delivered. Customer service never replied to my inquiry of my order of over 6 weeks ago.

Read full review

Rosewe and Rosegal Most Critical Reviews

Lowest rated reviews
1

This company claims to sell clothing and is advertised on Facebook. However, after submission of order--one item which...

Read full review
1

I ordered from the company Rosegal whose advertisement I saw on facebook. I ordered on the 10th of October. They took th...

Read full review
1

THIS COMPANY REFUSES TO GIVE RETURN ADDRESS AND REFUSES REFUNDS. THEY SELL FAKES BAD FABRIC BAD CUTS NOTHING LIKE IN...

Read full review
1

I ordered this item before Christmas and has been over two months now. I have been talking to support and they have not...

Read full review

Rosewe and Rosegal Latest Reviews

Recent published reviews
No votes

Want to talk to a live person about returns

Read full review
1

i need my money its been 6-8 weeks keep getting the run aroundhedhno

Read full review
2

I ordered several dresses and are trying to return them to address on the package. Post office says wrong zip code. No...

Read full review
No votes

HI there just woundering why l cant get on to my account l tryed to log on but it says access denied is there something...

Read full review

Rosewe and Rosegal Products and Services

Most reviewed product and services
  • Rosewe Shipping Service (307 reviews)
  • Rosewe Dress (280 reviews)
  • Rosewe Clothing (159 reviews)
  • Rosegal Shipping Service (355 reviews)
  • Rosegal Clothing (171 reviews)
  • Rosegal Customer Care (139 reviews)