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Rooms To Go

Furniture and Decor
  • 8 ISSUES RESOLVED
  • 1693 TOTAL REVIEWS
  • $1.2M CLAIMED LOSSES
  • $1.8K AVERAGE LOSS
1.7
Customer service
Staff
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Reliability
  • Sales representative 15
  • Attentive sales person 8
  • Showroom 8
  • Good price 7
  • Selection 7

Customers don't like

  • Poor quality product41
  • Unprofessional customer service29
  • Business ethics28
  • Defective product21
  • Customer service15
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West Elm

Furniture and Decor
  • 4 ISSUES RESOLVED
  • 459 TOTAL REVIEWS
  • $140K CLAIMED LOSSES
  • $895 AVERAGE LOSS
1.8
Customer service
Staff
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Reliability
  • Design aesthetic 9
  • Merchandise 6
  • Product design 5
  • Design 4
  • Style and design 3

Customers don't like

  • Customer service36
  • Late delivery13
  • Delivery11
  • Delivery time frame10
  • Lack of action to fix the problem9
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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