PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Urban Ladder and Rooms To Go as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Urban Ladder
Rooms To Go

Urban Ladder and Rooms To Go Overview

Total reviews
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2373
Company responses
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0
Issues resolved
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16

Urban Ladder and Rooms To Go Consumer Ratings

Rank
1322 out of 1516 in Furniture and Decor category
295 out of 1516 in Furniture and Decor category
Customer service
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Product or Service Quality
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Reliability
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Exchange, Refund and Cancellation Policy
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Urban Ladder and Rooms To Go Rating Details

Customer service
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Reviewer's quote

No items

Upon calling the store and waiting over an half hour to speak with someone, the customer service representative inform me they tried calling me on 7/29, I informed him that no one left a message if they did call; and then I told him I would have return the call. He then informed me that my order...

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Product or Service Quality
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Reviewer's quote

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When I purchased the table and chairs the salesman sold me on Fortegra a 3 year Guard IT Extended Service Contract. The material used on the SOLANA SIDE CHAIRS (dining chairs) has a fabric which allows the accumulation of mold and mildew. We have washed the chairs mores times than we can mention...

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Reliability
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Reviewer's quote

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We bought a sectional less than a year ago , bought warranty for it too its been 6 months that the clamps which hold the sectional pieces together are broken and there are stains and its been ripping off when we bough the warranty it says if they are not able to fix it they will replace it , they...

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Exchange, Refund and Cancellation Policy
No votes
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Reviewer's quote

No items

I purchased two sofas online and one of them has a defect, and they set up An appointment to exchange the sofa several times;however the new sofa can never seem to made it to my house. It always something different, no one home and no one answer to the door while I am home waiting on the delivery...

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Urban Ladder and Rooms To Go Pros and Cons

Pros
No votes
  • Sales representative
  • Good price
  • Friendly sales person
Cons
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  • Horrible customer service
  • Business ethics
  • Unprofessional customer service

Urban Ladder and Rooms To Go Most Positive Reviews

Top rated reviews
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5

We purchased a dining room set over 1000 dollars. When we got our chairs they were covered with black stuff. The chairs...

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No votes
5

I went to the Rooms To Go outlet store in Gainesville,Fla today. I have to say great store and great customer service....

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Urban Ladder and Rooms To Go Most Critical Reviews

Lowest rated reviews
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1

After 2 defective mattresses we asked for a refund, but due to their policy they said no refunds. They wanted us to...

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1

they should deliver my mattress weeks ago its ben *** dealing with them . i have waited all day lone for them and no...

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Urban Ladder and Rooms To Go Latest Reviews

Recent published reviews
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1

I am cutting up my credit card for Rooms to Go. Bought a Bedgear pillow for a friend who had neck surgery amount...

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No votes
3.1

If purchasing from Rooms To Go (RTG) make sure you pick your own furniture order up from store, do not rely on their...

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Urban Ladder and Rooms To Go Products and Services

Most reviewed product and services
No votes
  • Rooms To Go Customer Care (172 reviews)
  • Rooms To Go Warranty (151 reviews)
  • Rooms To Go Repair (47 reviews)