PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about The Dump and Rooms To Go as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

The Dump
Rooms To Go

The Dump and Rooms To Go Overview

Total reviews
141
2355
Company responses
0
0
Issues resolved
0
16

The Dump and Rooms To Go Consumer Ratings

Rank
353 out of 1500 in Furniture and Decor category
292 out of 1500 in Furniture and Decor category
Customer service
278 in category
236 in category
Product or Service Quality
282 in category
280 in category
Exchange, Refund and Cancellation Policy
298 in category
222 in category
Delivery Service
214 in category
230 in category

The Dump and Rooms To Go Rating Details

Customer service
1.3 (58 reviews)
1.4 (783 reviews)
Reviewer's quote

...I've called, emailed, and sent chat messages to customer service numerous times and do not receive any response or delivery date. I would like my furniture delivery to be scheduled and executed ASAP..

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...Been trying to get manager to help me and he refuses customer service won't even help me. I do not recommend anyone to shop the Rooms To Go. They will lie to you to get your money and refuse to stand behind their word...

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Product or Service Quality
1.5 (54 reviews)
1.5 (682 reviews)
Reviewer's quote

We have to roll uphill to reach each other in the middle and the mattress is not comfortable any longer in different positions and is impacting my sleep quality and I wake with back pain each morning for the pst couple weeks. I found no way to actually reach the company as their message system...

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...I called customer service on Thursday and was on hold for an hour before I put in my phone number to receive a call back. I never received a call back. I called again on Friday and spoke to someone at the local store where I purchased the dresser...

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Exchange, Refund and Cancellation Policy
1.1 (44 reviews)
1.4 (649 reviews)
Reviewer's quote

...I was told the store would take my money and I would likely wait over 2 months only to receive a refund and no sofa. They told me this has happened to customers many times. I reluctantly agreed to purchase the set...

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I do not like the way it looks and wanted to exchange it for another sleeper couch and was told that they do not have a return policy for items bought in the store unless it was damaged. So, now I am stuck with a couch that does not match my room and I don't like that. I have dealt with other...

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Delivery Service
2.2 (44 reviews)
2 (643 reviews)
Reviewer's quote

The service manage finally agreed to send someone out to fix my table that the delivery guy admitted he damaged. My table has a metal base and a concrete top. The delivery guy and I both sent The Dump lots of pictures of the damage...

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...It’s now 12:30 and I am looking for ways to show my dissatisfaction with RTG delivery service so I found this website as a start. Order 8376275..

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The Dump and Rooms To Go Pros and Cons

Pros
  • Store layout and selection
  • Salesman
  • Upset
  • Sales representative
  • Good price
  • Friendly sales person
Cons
  • Customer service
  • Bad uality leather couch
  • Very bad no help from customer service
  • Horrible customer service
  • Business ethics
  • Unprofessional customer service

The Dump and Rooms To Go Most Positive Reviews

Top rated reviews
4.8

We've made two large purchases at the Dump Atlanta, and both experiences were very positive. We received everything on...

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5

We purchased a dining room set over 1000 dollars. When we got our chairs they were covered with black stuff. The chairs...

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4.7

I have purchased furniture and rugs at The Dump store in Houston three times and refer the store to friends. Always...

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5

I went to the Rooms To Go outlet store in Gainesville,Fla today. I have to say great store and great customer service....

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The Dump and Rooms To Go Most Critical Reviews

Lowest rated reviews
1

Bought a brass Top Table which was delivered 4 hours late it had a ding contacted the Dump they refused to fix or exch...

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1

After 2 defective mattresses we asked for a refund, but due to their policy they said no refunds. They wanted us to...

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1

I bought a sofa from The Dump in Atlanta. Delivery guys put *** on my wall by not listening to me asking them to...

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1

they should deliver my mattress weeks ago its ben *** dealing with them . i have waited all day lone for them and no...

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The Dump and Rooms To Go Latest Reviews

Recent published reviews
1.2

We made a purchase , roughly 4300.00$ couch , chair and additional piece . Reported it doing defective and seem poorly m...

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1

BOUGHT A SOFA AND PAID FOR INSURANCE. LESS THAN A YEAR AGO.
NOW THE COMPANY DOES NOT ANSWER MY PHONES AND EMAIL.

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2.4

i ordered a leather sofa, leather chair, and ottoman as a birthday gift for my husband back on May 2nd. I received...

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No votes

I always show room to go, I don't think customer are treated fair with the Bonus gift they expire 30 days after you...

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The Dump and Rooms To Go Products and Services

Most reviewed product and services
  • The Dump Customer Care (13 reviews)
  • The Dump Delivery Service (13 reviews)
  • The Dump Manager (6 reviews)
  • Rooms To Go Customer Care (172 reviews)
  • Rooms To Go Warranty (151 reviews)
  • Rooms To Go Repair (47 reviews)