Rooms To Go vs RugsUSA

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Rooms To Go

Furniture and Decor
  • 7 ISSUES RESOLVED
  • 1662 TOTAL REVIEWS
  • $1.2M CLAIMED LOSSES
  • $1.8K AVERAGE LOSS
1.7
Customer service
Exchange, Refund and Cancellation Policy
Staff
Diversity of Products or Services
Reliability
  • Sales representative 15
  • Attentive sales person 8
  • Good price 8
  • Showroom 8
  • Selection 7

Customers don't like

  • Poor quality product41
  • Unprofessional customer service31
  • Business ethics30
  • Defective product22
  • Customer service15

Products by Rooms To Go

No items

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RugsUSA

Furniture and Decor
  • 0 ISSUES RESOLVED
  • 189 TOTAL REVIEWS
  • $28K CLAIMED LOSSES
  • $333 AVERAGE LOSS
1.6
Customer service
Exchange, Refund and Cancellation Policy
Staff
Diversity of Products or Services
Reliability
  • Customer service rep on phone 1
  • Ease of ordering and returning when it did not work 1
  • Ease of return 1
  • Exchange policy 1
  • Products i have previously received 1

Customers don't like

  • Customer service12
  • Return policy9
  • Poor customer service and dishonesty8
  • Horrible experience7
  • Quality of rug7

Products by RugsUSA

No items

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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