PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about West Elm and Room And Board as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

West Elm
Room And Board

West Elm and Room And Board Overview

Total reviews 675 0
Company responses 57 0
Issues resolved 15 0

West Elm and Room And Board Consumer Ratings

Rank
278 out of 1550 in Furniture and Decor category
1138 out of 1550 in Furniture and Decor category
Customer service
281 in category
No votes
Reliability
263 in category
No votes
Website
159 in category
No votes
Product or Service Quality
204 in category
No votes

West Elm and Room And Board Rating Details

Customer service
1.3 (326 reviews)
No votes
Reviewer's quote

Over the year I have had it I have repeatedly tried to make it look better and it now looks like UFO's have landed on it! I called Customer service a few months ago and the gentleman on the line was baffled, asked one of his associates and then came up with a leather care product you sell! Not in...

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No items

Reliability
1.3 (278 reviews)
No votes
Reviewer's quote

The West Elm chandelier I bought has two LED tubes. After a month, one of the tubes stopped working. So I was disappointed by the quality, but thought it might be fixable. I called West Elm and that is when my humiliation began. It's hard to put words to how terrible it was.I had to make many calls...

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No items

Website
2.7 (254 reviews)
No votes
Reviewer's quote

...The purchase itself was a painstaking process as the website was having issues. After speaking with customer service, the transaction (purchase had to be done over the phone) was finalized on 9/8/2020. The processing and delivery times were long (2 months), but we were aware of that prior to buying...

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No items

Product or Service Quality
1.8 (248 reviews)
No votes
Reviewer's quote

...Several customer service reps promised full return, but in the end they didn't even return what i paid for it or the tax. I believe this illegal..

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No items

West Elm and Room And Board Pros and Cons

Pros
  • Design aesthetic
  • Design
  • Style and design
No votes
Cons
  • Customer service
  • Lack of action to fix the problem
  • Customer service response
No votes

West Elm and Room And Board Most Positive Reviews

Top rated reviews
4.8

We bought an 8x10 rug and had it delivered. It was disgusting when we unrolled it with hair and food crumbs and even...

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No votes
4.6

We ordered an organic cotton duvet cover for our queen sized bed, and when it came in the mail the tags said that it...

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No votes

West Elm and Room And Board Most Critical Reviews

Lowest rated reviews
1

Placed an order for bride and groom. After printing the receipt I noticed it would be mailed to the grooms address. ...

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No votes
1

I ordered a sectional sofa on August 3, 2014. I ordered the specific color and style because it was supposed to be...

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No votes

West Elm and Room And Board Latest Reviews

Recent published reviews
1.4

I purchased a sofa from West Elm that arrived September 2019. It is a small leather sectional. Months after purchasing...

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No votes
No votes

Damaged merchandise. Discovered *** purchase in west elm store, customer service listed on site is not allowed to help...

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No votes

West Elm and Room And Board Products and Services

Most reviewed product and services
  • West Elm Delivery Service (90 reviews)
  • West Elm Sofa (64 reviews)
  • West Elm Shipping Service (60 reviews)