PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Room And Board and West Elm as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Room And Board

Room And Board

Not enough votes
West Elm

West Elm

Has verified representatives
1.9
Room And Board
West Elm

Room And Board and West Elm Overview

Total reviews
0
645
Company responses
0
57
Issues resolved
0
14

Room And Board and West Elm Consumer Ratings

Rank
1296 out of 2128 in Furniture and Decor category
243 out of 2128 in Furniture and Decor category
Customer service
No votes
262 in category
Reliability
No votes
229 in category
Staff
No votes
238 in category

According to consumer ratings and reviews, West Elm ranks 1053 points higher in the Furniture and Decor category than Room And Board.

Room And Board and West Elm Rating Details

Customer service
No votes
1.3 (303 reviews)
Reviewer's quote

No items

...AND CHARGE ME EXTRA to do it!! Oh , I forgot to mention that the rug and pad shipped separately so I will incur another $25 charge!!! Total in this debacle $113 wasted on a company that is not Customer Oriented at all!!! Never again, I am through with West Elm. Worst rude customer service!!!..

Kimberly D
Reliability
No votes
1.3 (262 reviews)
Reviewer's quote

No items

We received our couch a little over two weeks ago after waiting longer than quoted for it to be delivered, by day 5 I already noticed pilling in the fabric. We spent a good amount of time at the store choosing a fabric that would work for our home. The customer service team assured us that the one...

Maggie G
Staff
No votes
1.7 (245 reviews)
Reviewer's quote

No items

However, no one ever arrived, and no customer service staff was able to clarify the situation despite me making five calls throughout the day. I received no calls that weekend, even though Jennifer from West Elm promised to do so. I've called every day Monday through Thursday this week and am told...

emily g

Room And Board and West Elm Pros and Cons

Pros
No votes
  • Design aesthetic
  • Style and design
  • Design
Cons
No votes
  • Customer service
  • Lack of action to fix the problem
  • Late delivery

Room And Board and West Elm Most Positive Reviews

Top rated reviews
No votes
4.8

We bought an 8x10 rug and had it delivered. It was disgusting when we unrolled it with hair and food crumbs and even...

Room And Board and West Elm Most Critical Reviews

Lowest rated reviews
No votes
1

Placed an order for bride and groom. After printing the receipt I noticed it would be mailed to the grooms address. ...

Room And Board and West Elm Latest Reviews

Recent published reviews
No votes

I Bought sofa in August. This December and I am still waiting... I have been calling their customer service several...

Read all 645 reviews

Room And Board and West Elm Products and Services

Most reviewed product and services
No votes
  • West Elm Delivery Service (90 reviews)
  • West Elm Customer Care (70 reviews)
  • West Elm Sofa (60 reviews)