Room And Board vs West Elm
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Room And Board
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- 0 ISSUES RESOLVED
- 0 COMPANY RESPONSES
- 0 TOTAL REVIEWS
Rank
28413 out of 39025
in Miscellaneous category
Rating Details
Statistics of Customer Service Calls
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West Elm
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- 14 ISSUES RESOLVED
- 57 COMPANY RESPONSES
- 612 TOTAL REVIEWS
Rank
215 out of 1813
in Furniture and Decor category
Rating Details
Statistics of Customer Service Calls
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TOTAL CALLS0
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AVG CALL DURATION00:00
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ISSUES RESOLVED0%
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Top Rated West Elm Reviews
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West Elm Emmerson Collection poor quality
I have been an admirer of West Elm, and thought they were were known for lifelong quality pieces. Not the case. We ordered the Emmerson reclaimed ta...
West Elm - Henry Sofa Sleeper Fail
Three months ago we received our Henry sofa with chaise (and sleeper). It’s has been rapidly degrading ever since, even with light use and good care....
West Elm - Bad Quality Flannel Bedding Set
I ordered a flannel bedding set from West Elm- Queen sheet set, pillow cases, herringbone coverlet, Queen duvet cover. Right out of the package they s...
West Elm - My nightmare is finally over
Do not buy furniture at west elm and do not get their west elm credit card. I know that 10% back in points is really enticing, but you need to reach $...
West Elm - 11 weeks for a return and still waiting....
Buyers beware!!! On September 2,18 I returned a duvet set that I loved but was labeled a king and was the size of a queen or full size. I called the...
West Elm - 2 out of 3 purchases arrived damaged; paying more for poor quality!
I recently purchased a paulo bent lounge chair, a small table, along with a pair of classic cafe dining chairs altogether. The paulo bent lounge...
West Elm - Horrible Customer Service
I ordered furniture from West Elm on July 26, 2018, including a bed I was told would be delivered between August 27, 2018 and September 3, 2018. I...
West Elm - Failed to assemble bed frame for more than a week and left pieces in my apartment
I ordered a Mod Upholstered Bed Set with custom fabric on September 12, 2018. It was scheduled to be delivered on December 13, 2018, but the delivery...
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How do you compare Room And Board vs West Elm?
Room and Board has better furniture and has better customer service. West elm the furniture is "trendy" but poorly made.
They have a customer service that is very disorganized. From the number to call, to the furniture department, to the delivery. There is not any communication.
People want to help, but no one knows how to get anything done in an efficient and satisfactory manner. I would spend a little more to receive good quality products, and to have any issues resolved in an appropriate manner rather than deal with West Elm