PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Room And Board and West Elm as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Room And Board
Not enough votes
West Elm
2.0
Room And Board
West Elm

Room And Board and West Elm Overview

Total reviews 0 682
Company responses 0 57
Issues resolved 0 16

Room And Board and West Elm Consumer Ratings

Rank
1123 out of 1478 in Furniture and Decor category
249 out of 1478 in Furniture and Decor category
Customer service
No votes
285 in category
Reliability
No votes
262 in category
Website
No votes
161 in category
Product or Service Quality
No votes
208 in category

Room And Board and West Elm Rating Details

Customer service
No votes
1.3 (329 reviews)
Reviewer's quote

No items

...I'm VERY disappointed at the customer service, especially at the price point..

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Reliability
No votes
1.3 (281 reviews)
Reviewer's quote

No items

1. I ordered drapes based on the color on the website and when they arrived they were so much darker than the pic I was certain they sent the wrong ones. I tried again and got same results. I called the customer service department and he agreed the website and the pic I sent him were 2 completely...

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Website
No votes
2.7 (258 reviews)
Reviewer's quote

No items

...The purchase itself was a painstaking process as the website was having issues. After speaking with customer service, the transaction (purchase had to be done over the phone) was finalized on 9/8/2020. The processing and delivery times were long (2 months), but we were aware of that prior to buying...

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Product or Service Quality
No votes
1.8 (252 reviews)
Reviewer's quote

No items

For that much money the items should be easily tracked and located and customer service should provide accurate information. I have requested a full refund of shipping and processing fees which as of now they are unwilling to do despite the fact that they have no idea where anything is and give me...

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Room And Board and West Elm Pros and Cons

Pros
No votes
  • Design aesthetic
  • Design
  • Style and design
Cons
No votes
  • Customer service
  • Lack of action to fix the problem
  • Customer service response

Room And Board and West Elm Most Positive Reviews

Top rated reviews
No votes
4.8

We bought an 8x10 rug and had it delivered. It was disgusting when we unrolled it with hair and food crumbs and even...

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No votes
4.6

We ordered an organic cotton duvet cover for our queen sized bed, and when it came in the mail the tags said that it...

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Room And Board and West Elm Most Critical Reviews

Lowest rated reviews
No votes
1

Placed an order for bride and groom. After printing the receipt I noticed it would be mailed to the grooms address. ...

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No votes
1

I ordered a sectional sofa on August 3, 2014. I ordered the specific color and style because it was supposed to be...

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Room And Board and West Elm Latest Reviews

Recent published reviews
No votes
No votes

Need more details, or return my money

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No votes
No votes

Purchased items in store.
Decided to cancel three hours later.
Called 5 times.
Every time they said it was enroute but woul...

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Room And Board and West Elm Products and Services

Most reviewed product and services
No votes
  • West Elm Delivery Service (90 reviews)
  • West Elm Sofa (64 reviews)
  • West Elm Shipping Service (60 reviews)