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Room And Board vs West Elm
Room And Board vs West Elm
PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions.
Our website collected and compiled various consumer reviews about Room And Board and West Elm as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
Room And Board and West Elm Overview
|
Total reviews |
0
|
682
|
|
Company responses |
0 |
57 |
|
Issues resolved |
0 |
16 |
Room And Board and West Elm Consumer Ratings
Rank
1123
out of 1478 in Furniture and Decor category
249
out of 1478 in Furniture and Decor category
Customer service
No votes
285
in category
Reliability
No votes
262
in category
Website
No votes
161
in category
Product or Service Quality
No votes
208
in category
Room And Board and West Elm Rating Details
Customer service
No votes
Reviewer's quote
...I'm VERY disappointed at the customer service, especially at the price point..
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Reviewer's quote
1. I ordered drapes based on the color on the website and when they arrived they were so much darker than the pic I was certain they sent the wrong ones. I tried again and got same results. I called the customer service department and he agreed the website and the pic I sent him were 2 completely...
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Reviewer's quote
...The purchase itself was a painstaking process as the website was having issues. After speaking with customer service, the transaction (purchase had to be done over the phone) was finalized on 9/8/2020. The processing and delivery times were long (2 months), but we were aware of that prior to buying...
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Product or Service Quality
No votes
Reviewer's quote
For that much money the items should be easily tracked and located and customer service should provide accurate information. I have requested a full refund of shipping and processing fees which as of now they are unwilling to do despite the fact that they have no idea where anything is and give me...
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Room And Board and West Elm Pros and Cons
Pros
No votes
- Design aesthetic
- Design
- Style and design
Cons
No votes
- Customer service
- Lack of action to fix the problem
- Customer service response
Room And Board and West Elm Most Positive Reviews
Top rated reviews
No votes
We bought an 8x10 rug and had it delivered. It was disgusting when we unrolled it with hair and food crumbs and even...
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No votes
We ordered an organic cotton duvet cover for our queen sized bed, and when it came in the mail the tags said that it...
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Room And Board and West Elm Most Critical Reviews
Lowest rated reviews
No votes
Placed an order for bride and groom. After printing the receipt I noticed it would be mailed to the grooms address. ...
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No votes
I ordered a sectional sofa on August 3, 2014. I ordered the specific color and style because it was supposed to be...
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Room And Board and West Elm Latest Reviews
Recent published reviews
No votes
No votes
Need more details, or return my money
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No votes
No votes
Purchased items in store.
Decided to cancel three hours later.
Called 5 times.
Every time they said it was enroute but woul...
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Room And Board and West Elm Products and Services
Most reviewed product and services
No votes
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West Elm Delivery Service
(90 reviews)
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West Elm Sofa
(64 reviews)
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West Elm Shipping Service
(60 reviews)
How would you compare Room And Board vs West Elm?
Room and Board has better furniture and has better customer service. West elm the furniture is "trendy" but poorly made.
They have a customer service that is very disorganized. From the number to call, to the furniture department, to the delivery. There is not any communication.
People want to help, but no one knows how to get anything done in an efficient and satisfactory manner. I would spend a little more to receive good quality products, and to have any issues resolved in an appropriate manner rather than deal with West Elm