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Room And Board

Miscellaneous
  • 0 ISSUES RESOLVED
  • 0 TOTAL REVIEWS

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West Elm

Furniture and Decor
Has verified representatives
  • 10 ISSUES RESOLVED
  • 41 COMPANY RESPONSES
  • 550 TOTAL REVIEWS
  • $170K CLAIMED LOSSES
  • $930 AVERAGE LOSS
2.0
  • Design aesthetic 10
  • Style and design 6
  • Product design 6
  • Merchandise 6
  • Design 6

Customers don't like

  • Customer service51
  • Lack of action to fix the problem8
  • Late delivery7
  • Customer service response7
  • Delivery and product quality5
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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Anonymous
#1428049

Room and Board has better furniture and has better customer service. West elm the furniture is "trendy" but poorly made.

They have a customer service that is very disorganized. From the number to call, to the furniture department, to the delivery. There is not any communication.

People want to help, but no one knows how to get anything done in an efficient and satisfactory manner. I would spend a little more to receive good quality products, and to have any issues resolved in an appropriate manner rather than deal with West Elm