Room And Board vs West Elm
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- 0 ISSUES RESOLVED
- 0 TOTAL REVIEWS
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Customers don't like
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Products by Room And Board
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Customers like
- Design aesthetic 10
- Style and design 6
- Product design 6
- Merchandise 6
- Design 6
Customers don't like
- Customer service51
- Lack of action to fix the problem8
- Late delivery7
- Customer service response7
- Delivery and product quality6
Products by West Elm
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Discussion
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Room and Board has better furniture and has better customer service. West elm the furniture is "trendy" but poorly made.
They have a customer service that is very disorganized. From the number to call, to the furniture department, to the delivery. There is not any communication.
People want to help, but no one knows how to get anything done in an efficient and satisfactory manner. I would spend a little more to receive good quality products, and to have any issues resolved in an appropriate manner rather than deal with West Elm