PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Room And Board and West Elm as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Room And Board

Room And Board

Not enough votes
West Elm

West Elm

Has verified representatives
1.9
Room And Board
West Elm

Room And Board and West Elm Overview

Total reviews
0
648
Company responses
0
57
Issues resolved
0
15

Room And Board and West Elm Consumer Ratings

Rank
1279 out of 1895 in Furniture and Decor category
243 out of 1895 in Furniture and Decor category
Customer service
No votes
268 in category
Reliability
No votes
231 in category
Staff
No votes
243 in category

According to consumer ratings and reviews, West Elm ranks 1036 points higher in the Furniture and Decor category than Room And Board.

Room And Board and West Elm Rating Details

Customer service
No votes
1.3 (304 reviews)
Reviewer's quote

No items

...AND CHARGE ME EXTRA to do it!! Oh , I forgot to mention that the rug and pad shipped separately so I will incur another $25 charge!!! Total in this debacle $113 wasted on a company that is not Customer Oriented at all!!! Never again, I am through with West Elm. Worst rude customer service!!!..

Kimberly D
Reliability
No votes
1.3 (263 reviews)
Reviewer's quote

No items

I bought their Reflections rug that clearly says "shed resistant". "Shedding of loose fibers is normal with new rugs.Shedding will diminish with regular vacuuming, typically within three to six months."B**S**t - this rug has been shedding since the day I got it. I thought after a few months it...

Bridgett L
Staff
No votes
1.7 (247 reviews)
Reviewer's quote

No items

However, no one ever arrived, and no customer service staff was able to clarify the situation despite me making five calls throughout the day. I received no calls that weekend, even though Jennifer from West Elm promised to do so. I've called every day Monday through Thursday this week and am told...

emily g

Room And Board and West Elm Pros and Cons

Pros
No votes
  • Design aesthetic
  • Design
  • Style and design
Cons
No votes
  • Customer service
  • Lack of action to fix the problem
  • Customer service response

Room And Board and West Elm Most Positive Reviews

Top rated reviews
No votes
4.8

We bought an 8x10 rug and had it delivered. It was disgusting when we unrolled it with hair and food crumbs and even...

Room And Board and West Elm Most Critical Reviews

Lowest rated reviews
No votes
1

Placed an order for bride and groom. After printing the receipt I noticed it would be mailed to the grooms address. ...

Room And Board and West Elm Latest Reviews

Recent published reviews
No votes
2.2

I bought their Reflections rug that clearly says "shed resistant". "Shedding of loose fibers is normal with new rugs.
She...

Read all 648 reviews

Room And Board and West Elm Products and Services

Most reviewed product and services
No votes
  • West Elm Delivery Service (90 reviews)
  • West Elm Customer Care (70 reviews)
  • West Elm Sofa (61 reviews)