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Roku

Gadgets and Accessories
  • 1 ISSUES RESOLVED
  • 161 TOTAL REVIEWS
  • $4.1K CLAIMED LOSSES
  • $77 AVERAGE LOSS
1.6
Website
Customer service
Diversity of Products or Services
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
  • Easy installation 2
  • Would like the product if it worked the way its supposed to 2
  • Having netflix and hulu 2
  • Price 2
  • Watching a lot of free tv 1

Customers don't like

  • Customer service12
  • Does not stand behind product5
  • Lack of technical support4
  • Roku server issues4
  • Losing connection all the time4
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The Neat Company

Gadgets and Accessories
Has verified representatives
  • 0 ISSUES RESOLVED
  • 23 TOTAL REVIEWS
  • $16.1K CLAIMED LOSSES
  • $1.6K AVERAGE LOSS
1.3
Website
Customer service
Diversity of Products or Services
Discounts and Special Offers
Exchange, Refund and Cancellation Policy

No items

Customers don't like

  • No disclosure of hidden monthly or annual payments2
  • No customer or technical support2
  • New web software features not as robust as old desktop version1
  • Service1
  • Paid 320 dollars for equip and disk and pay again to use it1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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