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Roku

Gadgets and Accessories
  • 2 ISSUES RESOLVED
  • 188 TOTAL REVIEWS
  • $4.6K CLAIMED LOSSES
  • $79 AVERAGE LOSS
1.5
Website
Customer service
Diversity of Products or Services
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
  • Easy installation 2
  • Would like the product if it worked the way its supposed to 2
  • Having netflix and hulu 2
  • Price 2
  • Watching a lot of free tv 1

Customers don't like

  • Customer service6
  • Does not stand behind product4
  • Lack of tech expertise3
  • Roku server issues3
  • Lack of technical support2
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The Neat Company

Gadgets and Accessories
Has verified representatives
  • 0 ISSUES RESOLVED
  • 35 TOTAL REVIEWS
  • $25.2K CLAIMED LOSSES
  • $1.4K AVERAGE LOSS
1.3
Website
Customer service
Diversity of Products or Services
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
  • It when it worked and before they tried to force cloud usage 3
  • Before the cloud issue it worked good 1
  • When it worked and before they tried to force cloud usage 1
  • Scanner and the original legacy software 1

Customers don't like

  • Paid 320 dollars for equip and disk and pay again to use it2
  • No customer or technical support2
  • No customer support and wrong drivers1
  • Software1
  • No disclosure of hidden monthly or annual payments1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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