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Roku

Gadgets and Accessories
  • 3 ISSUES RESOLVED
  • 271 TOTAL REVIEWS
  • $6.5K CLAIMED LOSSES
  • $91 AVERAGE LOSS
1.5
Customer service
Website
Diversity of Products or Services
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
  • Would like the product if it worked the way its supposed to 3
  • Product when it works 3
  • Price 2
  • Netflix availability 2
  • Initially 2

Customers don't like

  • Customer service13
  • Does not stand behind product4
  • Roku server issues3
  • Lack of tech expertise3
  • Customer service sucks3
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The Neat Company

Gadgets and Accessories
Has verified representatives
  • 1 ISSUES RESOLVED
  • 59 TOTAL REVIEWS
  • $28.5K CLAIMED LOSSES
  • $981 AVERAGE LOSS
1.3
Customer service
Website
Diversity of Products or Services
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
  • It when it worked and before they tried to force cloud usage 6
  • When it worked and before they tried to force cloud usage 3
  • When it used to work and was supported 2
  • Scanner and the original legacy software 2
  • Technology 1

Customers don't like

  • No customer support and wrong drivers4
  • Paid 320 dollars for equip and disk and pay again to use it3
  • No customer or technical support3
  • Misleading consumers and the worst customer service and product3
  • That i had questions and could not get a human2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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