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Roku

Gadgets and Accessories
  • 2 ISSUES RESOLVED
  • 167 TOTAL REVIEWS
  • $4.2K CLAIMED LOSSES
  • $75 AVERAGE LOSS
1.6
Customer service
Website
Diversity of Products or Services
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
  • Easy installation 2
  • Would like the product if it worked the way its supposed to 2
  • Having netflix and hulu 2
  • Price 2
  • Watching a lot of free tv 1

Customers don't like

  • Customer service12
  • Connectivity issues5
  • Does not stand behind product5
  • Losing connection all the time4
  • Roku server issues4
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The Neat Company

Gadgets and Accessories
Has verified representatives
  • 0 ISSUES RESOLVED
  • 25 TOTAL REVIEWS
  • $23.5K CLAIMED LOSSES
  • $2K AVERAGE LOSS
1.3
Customer service
Website
Diversity of Products or Services
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
  • It when it worked and before they tried to force cloud usage 2
  • Before the cloud issue it worked good 1

Customers don't like

  • I had to go back and check and correct after scanning2
  • Misleading consumers and the worst customer service and product2
  • No customer or technical support2
  • No disclosure of hidden monthly or annual payments2
  • Paid 320 dollars for equip and disk and pay again to use it2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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