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Roku

Gadgets and Accessories
  • 3 ISSUES RESOLVED
  • 295 TOTAL REVIEWS
  • $6.6K CLAIMED LOSSES
  • $91 AVERAGE LOSS
1.5
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Staff
  • Would like the product if it worked the way its supposed to 3
  • Product when it works 3
  • Price 2
  • Netflix availability 2
  • Initially 2

Customers don't like

  • Customer service13
  • Does not stand behind product4
  • Roku server issues3
  • Lack of tech expertise3
  • Customer service sucks3
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StreamSmart

Appliances and Electronics
  • 1 ISSUES RESOLVED
  • 50 TOTAL REVIEWS
  • $8.8K CLAIMED LOSSES
  • $1.3K AVERAGE LOSS
1.7
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Staff
  • Nightmare 2
  • Wife likes 1
  • Thought an easy to operate box 1
  • No fox news 1

Customers don't like

  • No tech support2
  • No fox news2
  • That my new box did not work and my old box did1
  • That my box is under warranty but i am unable to get a new box1
  • No product support1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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