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Roku

Gadgets and Accessories
  • 2 ISSUES RESOLVED
  • 188 TOTAL REVIEWS
  • $4.6K CLAIMED LOSSES
  • $79 AVERAGE LOSS
1.5
Website
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Staff
  • Easy installation 2
  • Would like the product if it worked the way its supposed to 2
  • Having netflix and hulu 2
  • Price 2
  • Watching a lot of free tv 1

Customers don't like

  • Customer service6
  • Does not stand behind product4
  • Lack of tech expertise3
  • Roku server issues3
  • Lack of technical support2
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Samsung Electronics

Appliances and Electronics
  • 4 ISSUES RESOLVED
  • 718 TOTAL REVIEWS
  • $590K CLAIMED LOSSES
  • $1.6K AVERAGE LOSS
1.7
Website
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Staff
  • Tv when it worked 3
  • Features 2
  • Large load capacity 2
  • Overall product design and ease of use 2
  • Quality of tv 2

Customers don't like

  • Customer service12
  • Way they do business4
  • Appliance service life3
  • Poor quality3
  • Lack of warranty coverage3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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