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Roku

Gadgets and Accessories
  • 3 ISSUES RESOLVED
  • 232 TOTAL REVIEWS
  • $5.1K CLAIMED LOSSES
  • $79 AVERAGE LOSS
1.6
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Staff
  • Would like the product if it worked the way its supposed to 3
  • Product when it works 3
  • Price 2
  • Netflix availability 2
  • Initially 2

Customers don't like

  • Customer service6
  • Does not stand behind product4
  • Roku server issues3
  • Lack of tech expertise3
  • Customer service sucks3
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Samsung Electronics

Appliances and Electronics
  • 5 ISSUES RESOLVED
  • 732 TOTAL REVIEWS
  • $600K CLAIMED LOSSES
  • $1.6K AVERAGE LOSS
1.7
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Staff
  • Tv when it worked 3
  • Quality of tv 2
  • Overall product design and ease of use 2
  • Large load capacity 2
  • For the most part they work ok 2

Customers don't like

  • Customer service12
  • Way they do business4
  • Poor quality3
  • Lack of warranty coverage3
  • Appliance service life3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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