PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Rogers Communications and Telus Communications as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Rogers Communications
Telus Communications

Rogers Communications and Telus Communications Overview

Total reviews
350
356
Company responses
0
0
Issues resolved
3
2

Telus Communications was first mentioned on PissedConsumer on Jun 15, 2008 and since then this brand received 356 reviews. It is 6 reviews more than Rogers Communications received since Apr 30, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Rogers Communications customer support team and Telus Communications customer service.

Rogers Communications and Telus Communications Consumer Ratings

Rank
267 out of 1945 in Telecommunications category
273 out of 1945 in Telecommunications category
Customer service
165 in category
184 in category
Reliability
181 in category
212 in category
Price Affordability
288 in category
270 in category

According to consumer ratings and reviews, Rogers Communications ranks 6 points higher in the Telecommunications category than Telus Communications. People gave Rogers Communications 1.4 stars for Customer service criterion in Telecommunications category and it is 399 points higher than the worst rated brand in this category. At the same time, Telus Communications was rated 1.4 stars for Customer service criterion in this category and it is 380 points higher than the worst rated brand in this category. If we look at Reliability criterion, than we see that Rogers Communications has a higher rating than Telus Communications. Regarding Price Affordability criterion, consumers gave Rogers Communications 1.5 stars and it is 51% worse than other in category. Telus Communications however was rated 1.6 stars and it is 52% greater than other in category.

Rogers Communications and Telus Communications Rating Details

Customer service
1.4 (168 reviews)
1.4 (120 reviews)
Reviewer's quote

...Rogers technician tried to upsale their new service. It worked fine until recently - does anyone else have the same experience? Is Rogers playing games in order to make their new internet service more attractive?..

K M

...When I ordered with Shaw they also offered to gave me another $100 off if I installed the service myself, so happy I switched. TELUS has no customer loyalty :wtf:Telus..

PissedConsumer1723786
Reliability
1.5 (144 reviews)
1.4 (94 reviews)
Reviewer's quote

...Poor quality, poor reliability and awful service, like all phone company. That's it, I'll never get Roger phone, TV or even channels..

PissedConsumer998116

TELUS WILL LIKE TO GET YOUR BUSINESS

PissedConsumer1718852
Price Affordability
1.5 (143 reviews)
1.6 (97 reviews)
Reviewer's quote

...I’ve been misrepresented and Rogers has made an offer that does guarantee a price even though they call it a 12 month promotion. Totally unacceptable. Horrible customer service..

Steven B

...They are charging me $89 /month for internet only when I have been a customer for many many years and when I called to cancel/complain about my service and the price they should at least try to lower the price AND offer to have the issues fixed..

Tanya C

Rogers Communications and Telus Communications Pros and Cons

Pros
  • Rogers is dishonest
  • No pros
  • Nightmare
  • Extremely unsatisfied and pissed off
  • Store customer service
  • On the ground personnel-always have
Cons
  • Poor customer service
  • Poor customer retention and price plans way to high
  • I am disgust with rogers business ethnics and practices
  • Customer service
  • Billing errors
  • Very poor customer service

Rogers Communications and Telus Communications Most Positive Reviews

Top rated reviews
5

Bell stores in Regina SK suck. Each store seems to set there own prices and then when you come to set it up the prices a...

4.3

*** me off that I cannot deal with an overage charge efficiently. The music is irritating to say the least, and nearly...

Rogers Communications and Telus Communications Most Critical Reviews

Lowest rated reviews
1

I have been a Rogers customer for more than 10 years. Just called them today to inquire about the pay as you go plan...

1

I was a happy customer of PUBLIC mobile for over 2 years. However, since TELUS bought that company, the customer...

Rogers Communications and Telus Communications Latest Reviews

Recent published reviews
1.5

For the past few months, I have intermittent internet on my Mac-Mini. Often the WiFi is full bars but no internet....

Read all 350 reviews

Need amount due of monthly bill

Read all 356 reviews

Rogers Communications and Telus Communications Products and Services

Most reviewed product and services
  • Rogers Communications Customer Care (71 reviews)
  • Rogers Communications Internet Service (28 reviews)
  • Rogers Communications Mobile Phone Service (16 reviews)
  • Telus Communications Phone Plan (55 reviews)
  • Telus Communications Customer Care (50 reviews)
  • Telus Communications Phone Service (47 reviews)