PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Rogers Communications and Telus Communications as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Rogers Communications
Telus Communications

Rogers Communications and Telus Communications Overview

Total reviews 395 375
Company responses 0 0
Issues resolved 5 2

Rogers Communications and Telus Communications Consumer Ratings

Rank
296 out of 1440 in Telecommunications category
300 out of 1440 in Telecommunications category
Customer service
175 in category
213 in category
Reliability
198 in category
236 in category
Price Affordability
334 in category
310 in category
Billing Practices
195 in category
247 in category

Rogers Communications and Telus Communications Rating Details

Customer service
1.5 (188 reviews)
1.3 (129 reviews)
Reviewer's quote

... dialogs on a nightly basis! Their service is constantly interrupted and yet they still charge as if it isnt! We have spent hours upon hours on the phone with customer service, it is totally unacceptable to inconvenience paying customers to this degree. So sick of this garbage service! If it were up to me I wouldnt pay them a cent!! complaint#4 Spoke with Rogers Comm. on 2 occasions...

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For a company that touts themselves on their customer service they have really dropped the ball on this one. I receive a discount through my company that you have to renew yearly. I had forgotten this (my fault)...

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Reliability
1.5 (165 reviews)
1.3 (102 reviews)
Reviewer's quote

...Poor quality, poor reliability and awful service, like all phone company. That's it, I'll never get Roger phone, TV or even channels..

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Every time I call I get sent to business department. Wait on hold 45 minutes. Finally, someone answers and they say you need residential. I wait on hold another 45 minutes. The number I call is 1 (888) 811-2323. Telus rep says this is residential number.

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Price Affordability
1.5 (162 reviews)
1.6 (105 reviews)
Reviewer's quote

...the tv bundle is not the biggest or most expensive and the phone plan is a 5gig plan the phones we finished paying for yet the monthly fee did not drop in price. So its not the $6 its the principal i call them on it and they tell me there is nothing they can do now i am with Bell paying $130. 00 less for everything Rogers was providing Rogers is a scam ripping people off so good riddance to ya you lost a $380 a month customer...

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...They are charging me $89 /month for internet only when I have been a customer for many many years and when I called to cancel/complain about my service and the price they should at least try to lower the price AND offer to have the issues fixed..

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Billing Practices
1.5 (159 reviews)
1.4 (102 reviews)
Reviewer's quote

...If this keeps up I will discontinue my service and forget Rogers and Bell neither one is giving honest billing and customer service..

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After contacting the billing dept to confirm receipt of payment which is on record as being received and processed my services had been temp suspended although it was received PRIOR to the due date. I had to contact the tech support team to re-configure my setting and was told that there is a...

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Rogers Communications and Telus Communications Pros and Cons

Pros
  • Rogers is dishonest
  • No pros
  • Nightmare
  • Extremely unsatisfied and pissed off
  • Store customer service
  • On the ground personnel-always have
Cons
  • Poor customer service
  • I am disgust with rogers business ethnics and practices
  • Being mislead on coverage
  • Customer service
  • Very poor customer service
  • Billing errors

Rogers Communications and Telus Communications Most Positive Reviews

Top rated reviews
5

Bell stores in Regina SK suck. Each store seems to set there own prices and then when you come to set it up the prices a...

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4.2

*** me off that I cannot deal with an overage charge efficiently. The music is irritating to say the least, and nearly...

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5

Happy to say after awhile on the phone with 3+ representatives they gave me the price match and better plan
than I was...

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4

I called Telus mobility customer service because I'd been exploring my phone last night and pressed buttons that would h...

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Rogers Communications and Telus Communications Most Critical Reviews

Lowest rated reviews
1

I have been a Rogers customer for more than 10 years. Just called them today to inquire about the pay as you go plan...

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1

I was a happy customer of PUBLIC mobile for over 2 years. However, since TELUS bought that company, the customer...

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1

The worst ever cell phone company to deal with. Over the past few years of being a rogers customer, I've had nothing...

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1

absolutely garbage service. waited 6 months to get a phone repaired while still under warantee, i cant ever make calls,...

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Rogers Communications and Telus Communications Latest Reviews

Recent published reviews
2.8

I moved into a co do that has Rogers service 3 times in one year I have had service disruptions that last almost 24...

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1.5

Every time I call I get sent to business department. Wait on hold 45 minutes. Finally, someone answers and they say you...

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1

complaints against rogers. complant #1 Long time customer here. Was never told by the Rogers rep that after I used the...

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2.1

For a company that touts themselves on their customer service they have really dropped the ball on this one. I receive...

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Rogers Communications and Telus Communications Products and Services

Most reviewed product and services
  • Rogers Communications Customer Care (76 reviews)
  • Rogers Communications Internet Service (31 reviews)
  • Rogers Communications Mobile Phone Service (16 reviews)
  • Telus Communications Phone Plan (56 reviews)
  • Telus Communications Customer Care (50 reviews)
  • Telus Communications Phone Service (47 reviews)