PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ulta and Rodan And Fields as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ulta
Rodan And Fields

Ulta and Rodan And Fields Overview

Total reviews
864
599
Company responses
0
0
Issues resolved
6
7

Ulta and Rodan And Fields Consumer Ratings

Rank
166 out of 895 in Cosmetics and Personal Care category
176 out of 895 in Cosmetics and Personal Care category
Customer service
151 in category
92 in category
Price Affordability
123 in category
205 in category
Website
105 in category
122 in category
Product or Service Quality
134 in category
131 in category

Ulta and Rodan And Fields Rating Details

Customer service
1.4 (324 reviews)
1.9 (292 reviews)
Reviewer's quote

Called customer service a week ago because the cashier who placed the order in store put in the address wrong and didnt bother to verify. Customer service refused to change the address and told me Id be refunded and I would receive an email within 24 hrs about it which I never did. That was all a...

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...But the customer service rep was very helpful..

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Price Affordability
2.3 (262 reviews)
1.6 (315 reviews)
Reviewer's quote

...00 to have my makeup done, which was fine & I knew the price. I asked if a stylist could just "fluff up" my hair a bit. I was willing to pay some for that...

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For the price you would think they could cover the shipping costs of a return. I also know that I cannot combat all the positive publicity that comes from my friends and everyone else's friends that sell it. I will say that I do like the lash boost, but will not buy it again because there are...

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Website
2.3 (261 reviews)
2.2 (281 reviews)
Reviewer's quote

If you would like to report this item to the USPS inspection service, you can report suspected tampering of the mail on the website at the link: https://www. uspis. gov/ Due to this, we are unable to further assist with this incident and Ulta Beauty considers this matter closed and will not be...

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...I have attempted this several times and their website won’t accept the cancellation. I am an attorney and plan to just cancel the renewal on my credit card, but they should be embarrassed about their deceptive practices. I will not buy any of their products in the future..

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Product or Service Quality
1.9 (227 reviews)
2 (307 reviews)
Reviewer's quote

...The worst customer service ever. I better get my claims filed ASAP , because Im not going away..

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I got the reverse product like 2 months ago and my black spots are worse, but I like that way I feel my skin I was trying to call to see what else I can use..

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Ulta and Rodan And Fields Pros and Cons

Pros
  • Points program
  • In-store shopping
  • Products
  • Redefine regimen
  • Product
  • Reverse regimen
Cons
  • Customer service
  • Ordering online
  • Rude customer service
  • Terrible customer service
  • Integrity of the company and their non existent customer service
  • Shady business tactics

Ulta and Rodan And Fields Most Positive Reviews

Top rated reviews
5

What has pushed me to write this is an incident that happened maybe 3 weeks ago.
A customer came in and wandered...

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5

Had great customer service and this product works!

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5

The in store customer service could be a little better...so i said forget it and started to shop online...their...

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5

Love the products. Amazing results

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Ulta and Rodan And Fields Most Critical Reviews

Lowest rated reviews
1

my granddaughter worked for you and was very mistreated while working for you. she was bullied and all the girls would...

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1

CEO, Advertising Idiots:
I received a letter in the mail that there was a problem with my debit card, when i called it d...

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1

Bought over $500. of hair/beauty products @ Fashion Island store (Orange County, CA.), the sales girl was very rude and...

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1

I had to block Fran Duffy tonight on FB. The multiple posts daily about the AMAZING Rodan & Fields products and...

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Ulta and Rodan And Fields Latest Reviews

Recent published reviews
No votes

Nothing more than what I shared. As a business owner myself. It broke my heart that a store that not only myself but, my...

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4.4

I was looking for information, and was given accurate directions.

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1

They didnt help after three calls

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No votes

I would like to know when the unopened box arrives to you. I paid $7.90 for the shipping. I would appreciate a refund.
Th...

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Ulta and Rodan And Fields Products and Services

Most reviewed product and services
  • Ulta Customer Care (97 reviews)
  • Ulta Manager (54 reviews)
  • Ulta Makeup (37 reviews)
  • Rodan And Fields Lash Boost Serum (130 reviews)
  • Rodan And Fields Customer Care (74 reviews)
  • Rodan And Fields Regimen Beauty Set (29 reviews)