PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ulta and Rodan And Fields as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ulta
Rodan And Fields

Ulta and Rodan And Fields Overview

Total reviews
812
586
Company responses
0
0
Issues resolved
5
6

Ulta was first mentioned on PissedConsumer on May 23, 2008 and since then this brand received 812 reviews. It is 226 reviews more than Rodan And Fields received since Mar 20, 2013. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Ulta customer support team and Rodan And Fields customer service.

Ulta and Rodan And Fields Consumer Ratings

Rank
158 out of 1159 in Cosmetics and Personal Care category
148 out of 1159 in Cosmetics and Personal Care category
Customer service
138 in category
86 in category
Staff
135 in category
72 in category
Price Affordability
109 in category
189 in category

According to consumer ratings and reviews, Rodan And Fields ranks 10 points higher in the Cosmetics and Personal Care category than Ulta. People gave Ulta 1.4 stars for Customer service criterion in Cosmetics and Personal Care category and it is 294 points higher than the worst rated brand in this category. At the same time, Rodan And Fields was rated 1.9 stars for Customer service criterion in this category and it is 346 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Rodan And Fields has a higher rating than Ulta. Regarding Price Affordability criterion, consumers gave Ulta 2.3 stars and it is 75% greater than other in category. Rodan And Fields however was rated 1.6 stars and it is 56% greater than other in category.

Ulta and Rodan And Fields Rating Details

Customer service
1.4 (297 reviews)
1.9 (288 reviews)
Reviewer's quote

...Sultan's customer service then said they could not do anything since it shows it was delivered. They can clearly see my order history and shipping especially since this was the 2nd order in less than 30 days. The total order was $38...

April W

...But the customer service rep was very helpful..

Mykia
Staff
1.5 (272 reviews)
2.1 (285 reviews)
Reviewer's quote

...Maybe Sephora has more appropriate staff and policies to remedy system errors. This is why amazon will run it all..

MaryAnn

Stop addressing emails to my deceased mother.Your team is incompetent and I question their literacy based on our written communications

Mabell
Price Affordability
2.3 (247 reviews)
1.6 (312 reviews)
Reviewer's quote

...00 to have my makeup done, which was fine & I knew the price. I asked if a stylist could just "fluff up" my hair a bit. I was willing to pay some for that...

Nancy G

For the price you would think they could cover the shipping costs of a return. I also know that I cannot combat all the positive publicity that comes from my friends and everyone else's friends that sell it. I will say that I do like the lash boost, but will not buy it again because there are...

PissedConsumer1365523

Ulta and Rodan And Fields Pros and Cons

Pros
  • Points program
  • In-store shopping
  • Products
  • Redefine regimen
  • Product
  • Reverse regimen
Cons
  • Customer service
  • Ordering online
  • Overcharged
  • Terrible customer service
  • Integrity of the company and their non existent customer service
  • Shady business tactics

Ulta and Rodan And Fields Most Positive Reviews

Top rated reviews
5

What has pushed me to write this is an incident that happened maybe 3 weeks ago.
A customer came in and wandered...

5

Had great customer service and this product works!

Ulta and Rodan And Fields Most Critical Reviews

Lowest rated reviews
1

my granddaughter worked for you and was very mistreated while working for you. she was bullied and all the girls would...

1

CEO, Advertising Idiots:
I received a letter in the mail that there was a problem with my debit card, when i called it d...

Ulta and Rodan And Fields Latest Reviews

Recent published reviews
1

Not refunded the right amount as said in the amil.

Read all 812 reviews

I had to leave a message no one was available

Read all 586 reviews

Ulta and Rodan And Fields Products and Services

Most reviewed product and services
  • Ulta Customer Care (93 reviews)
  • Ulta Manager (54 reviews)
  • Ulta Makeup (38 reviews)
  • Rodan And Fields Lash Boost Serum (127 reviews)
  • Rodan And Fields Customer Care (74 reviews)
  • Rodan And Fields Regimen Beauty Set (29 reviews)