PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ulta and Rodan And Fields as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ulta
Rodan And Fields

Ulta and Rodan And Fields Overview

Total reviews 896 593
Company responses 0 0
Issues resolved 6 8

Ulta and Rodan And Fields Consumer Ratings

Rank
174 out of 935 in Cosmetics and Personal Care category
184 out of 935 in Cosmetics and Personal Care category
Customer service
145 in category
No votes
Price Affordability
121 in category
No votes
Website
103 in category
No votes
Product or Service Quality
125 in category
No votes

Ulta and Rodan And Fields Rating Details

Customer service
1.4 (345 reviews)
No votes
Reviewer's quote

...Today 9/11 I reached out to customer service to be told that a new order could be sent. Excuse me a new order why had Ulta not ship when notification was sent. The CSR told me that they were not informed until 9/8...

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...But the customer service rep was very helpful..

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Price Affordability
2.3 (280 reviews)
No votes
Reviewer's quote

...00 to have my makeup done, which was fine & I knew the price. I asked if a stylist could just "fluff up" my hair a bit. I was willing to pay some for that...

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For the price you would think they could cover the shipping costs of a return. I also know that I cannot combat all the positive publicity that comes from my friends and everyone else's friends that sell it. I will say that I do like the lash boost, but will not buy it again because there are...

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Website
2.3 (280 reviews)
No votes
Reviewer's quote

...If Ulta took any responsibility for this at all that was worth my time waiting on the items and fixed their website I would be not as upset. But its an oh well. Wait till you get it...

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...I have attempted this several times and their website won’t accept the cancellation. I am an attorney and plan to just cancel the renewal on my credit card, but they should be embarrassed about their deceptive practices. I will not buy any of their products in the future..

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Product or Service Quality
1.9 (246 reviews)
No votes
Reviewer's quote

...However he was half an hour more with me and so the 2 star is just for his service and nothing else for the treatment. He said your hair will be just good to go till 9 months and its not even three days My hair is bad. I had treatment on staurday...

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I got the reverse product like 2 months ago and my black spots are worse, but I like that way I feel my skin I was trying to call to see what else I can use..

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Ulta and Rodan And Fields Pros and Cons

Pros
  • Points program
  • In-store shopping
  • Rewards card
  • Redefine regimen
  • Product
  • Lash boost
Cons
  • Customer service
  • Ordering online
  • Rude customer service
  • Terrible customer service
  • Integrity of the company and their non existent customer service
  • Shady business tactics

Ulta and Rodan And Fields Most Positive Reviews

Top rated reviews
5

What has pushed me to write this is an incident that happened maybe 3 weeks ago.
A customer came in and wandered...

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5

Had great customer service and this product works!

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5

The in store customer service could be a little better...so i said forget it and started to shop online...their...

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5

Love the products. Amazing results

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Ulta and Rodan And Fields Most Critical Reviews

Lowest rated reviews
1

my granddaughter worked for you and was very mistreated while working for you. she was bullied and all the girls would...

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1

CEO, Advertising Idiots:
I received a letter in the mail that there was a problem with my debit card, when i called it d...

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1

Bought over $500. of hair/beauty products @ Fashion Island store (Orange County, CA.), the sales girl was very rude and...

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1

I had to block Fran Duffy tonight on FB. The multiple posts daily about the AMAZING Rodan & Fields products and...

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Ulta and Rodan And Fields Latest Reviews

Recent published reviews
1

Store location 6554 Towne Center
Southaven., Ms 38671
The Governor of Mississippi lifted the Mask Mandate, therefore it is...

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No votes

Hi,
One of my preferred customers had trouble with an order. It said her credit card was on default but it said her order...

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4.9

Missing item in package. Representative sent a replacement order right away.

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No votes

I want my refund back ASAP I not pleased.

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Ulta and Rodan And Fields Products and Services

Most reviewed product and services
  • Ulta Manager (54 reviews)
  • Ulta Makeup (37 reviews)
  • Ulta Shipping Service (27 reviews)
  • Rodan And Fields Lash Boost Serum (130 reviews)
  • Rodan And Fields Regimen Beauty Set (29 reviews)
  • Rodan And Fields Reverse Beauty Set (19 reviews)