PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Rockport and Skechers as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Rockport
Skechers

Rockport and Skechers Overview

Total reviews
107
1125
Company responses
0
0
Issues resolved
3
2

Rockport and Skechers Consumer Ratings

Rank
445 out of 1976 in Footwear and Clothing category
273 out of 1976 in Footwear and Clothing category
Customer service
448 in category
197 in category
Exchange, Refund and Cancellation Policy
400 in category
225 in category
Website
426 in category
273 in category
Price Affordability
383 in category
322 in category

Rockport and Skechers Rating Details

Customer service
1.2 (47 reviews)
1.9 (373 reviews)
Reviewer's quote

...The customer service has been some of the worst I have ever seen. Save your money - its a terrible product with even worse customer service..

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...Unable to reach customer service to verify if these points can be added back to my account to use on future purchase. Tried numberous ways to contact Skechers via email/phone - no response..

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Exchange, Refund and Cancellation Policy
1.2 (45 reviews)
1.8 (332 reviews)
Reviewer's quote

...returned 2 pairs of shoes 2 months ago, and I am still waiting for my refund. The way they handle customer inquiries is absurd..

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I returned an order and it takes 20 days to process my refund. But they were able to bill me at the time of purchase. Poor customer service!..

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Website
2 (44 reviews)
2.6 (331 reviews)
Reviewer's quote

...Unfortunately, your review did not meet all our website guidelines so we are unable to publish it at this time. We appreciate your feedback and hope you continue to share your thoughts with us in future reviews. ” I just replied...

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You suck!!! Your website is so not what you make it out to be. Horrible!! Never recommending to anyone. You suck!!!..

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Price Affordability
2.4 (41 reviews)
2.6 (382 reviews)
Reviewer's quote

I called Rockporrt customer dis-service and they refused to help me until I provided the date of purchase, purchase price, and where they purchased. I was willing to send in the product for examination prior to replacement; was told no. I did not want anything other than a replacement pair, but...

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At the final check out the 28% discount promo code was not actually applied and I had already been charged full price. I immediately called and was advised by a recording that customer service was closed during the pandemic but I could make out an online request for assistance. I did this 3 times...

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Rockport and Skechers Pros and Cons

Pros
  • Style and quality of the shoe
  • Shoes i got in the right size
  • Looks
  • Comfort
  • Comfortable
  • How they fit
Cons
  • Customer service
  • Defective goods
  • Shoes or people
  • Poor quality
  • Customer service
  • Poor product

Rockport and Skechers Most Positive Reviews

Top rated reviews
4.5

I enjoy wearing Rock port causal shoes but it seems like most times i end up buying a different brand---why? i'm disappo...

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5

This is not a complaint but a thumbs up. I purchased a pair of LIV SR-SUNCAP black women Skechers from your Pearl, MS...

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4

Have always owned a pair of Rockport shoes. However.... when out the other day, had difficulty walking. When I turned...

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5

I have had about 5 different pairs of Sketchers shoes lose their soles. They come off because the glue that holds the s...

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Rockport and Skechers Most Critical Reviews

Lowest rated reviews
1

Bought a pair of men's suede shoes at an outlet in New England a while back, for which I paid about $100. When I got...

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1

My brother and I went to Skechers in Woodfield Mall yesterday. We were getting free gum that the store leaves out for...

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1

So I order a shoe online from Rockport.com I wait and wait, then I finally call and I am told that my order was cancel...

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1

Bad shoe just bought from los angeles and after i reach thailand wore it for few days and the back part to pull tore...

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Rockport and Skechers Latest Reviews

Recent published reviews
No votes

Main # on Rockport web site is disconnected. The other # you are on hold until they say call back later and your call...

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No votes

Need to speak to someone about the 30% off sale

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2.2

Left shoe squeaks unbelievably Loud! NO aftermarket insole. Added baby powder per podiatrist idea. Doesn't work. This...

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3.2

I need to exchange these sandals that are too big, can l exchange them at one of the stores

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Rockport and Skechers Products and Services

Most reviewed product and services
  • Rockport Shoes (47 reviews)
  • Rockport Boots (10 reviews)
  • Rockport Customer Care (10 reviews)
  • Skechers Shoes (400 reviews)
  • Skechers Sneakers (166 reviews)
  • Skechers Customer Care (52 reviews)