Rockauto vs Xtralights

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Rockauto

Equipment
  • 1 ISSUES RESOLVED
  • 194 TOTAL REVIEWS
  • $21K CLAIMED LOSSES
  • $233 AVERAGE LOSS
1.7
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Staff
  • Price 9
  • Will never buy from them again 9
  • Prices 3
  • Information on website 2
  • Qaulity 2

Customers don't like

  • Refund policy for defective item11
  • No effort put forth in resolving issue to customers satisfaction10
  • Refund policy for wrong part10
  • Shipping8
  • Return policy for defective parts7

Products by Rockauto

No items

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Xtralights

Equipment
  • 0 ISSUES RESOLVED
  • 89 TOTAL REVIEWS
  • $7.1K CLAIMED LOSSES
  • $340 AVERAGE LOSS
2.4
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Staff
  • Fast shipping 2
  • Quick shipping 1
  • Sales team 1

Customers don't like

  • Company5
  • Customer service5
  • Wrong parts and they want me to pay2
  • Joanne customer service manager1
  • Operator1

Products by Xtralights

No items

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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