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Rockauto

Auto Parts and Accessories
  • 2 ISSUES RESOLVED
  • 956 TOTAL REVIEWS
  • $56.3K CLAIMED LOSSES
  • $313 AVERAGE LOSS
1.8
Exchange, Refund and Cancellation Policy
Turnaround Time
  • Price 25
  • Will never buy from them again 13
  • Part availability 4
  • Cheap price 4
  • Website 3

Customers don't like

  • Refund policy for defective item7
  • Unwillingness to accept their part in the mistake5
  • Return policy for defective parts5
  • Inexperienced customer service staff5
  • Shipping4
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Xtralights

Auto Parts and Accessories
  • 1 ISSUES RESOLVED
  • 109 TOTAL REVIEWS
  • $10.1K CLAIMED LOSSES
  • $373 AVERAGE LOSS
1.6
Exchange, Refund and Cancellation Policy
Turnaround Time
  • Fast shipping 2
  • Sales team 1
  • Quick shipping 1
  • But now that i need help - an issue arises 1

Customers don't like

  • Customer service5
  • Company3
  • Poor quality product and customer service2
  • Product1
  • Operator1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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