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Rockauto

Equipment
  • 1 ISSUES RESOLVED
  • 322 TOTAL REVIEWS
  • $27K CLAIMED LOSSES
  • $227 AVERAGE LOSS
1.9
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Staff
  • Price 11
  • Will never buy from them again 10
  • Prices 4
  • Ease of use 3
  • Part availability 3

Customers don't like

  • Refund policy for defective item7
  • Inexperienced customer service staff5
  • Return policy for defective parts5
  • Refund policy for wrong part3
  • Shipping3
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Xtralights

Equipment
  • 0 ISSUES RESOLVED
  • 95 TOTAL REVIEWS
  • $9.3K CLAIMED LOSSES
  • $387 AVERAGE LOSS
2.3
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Staff
  • Fast shipping 2
  • Quick shipping 1
  • Sales team 1

Customers don't like

  • Company3
  • Poor quality product and customer service2
  • Fraudulent practices1
  • Operator1
  • Joanne customer service manager1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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