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Rockauto

Equipment
  • 1 ISSUES RESOLVED
  • 221 TOTAL REVIEWS
  • $22K CLAIMED LOSSES
  • $222 AVERAGE LOSS
1.7
Customer service
Exchange, Refund and Cancellation Policy
Website
Diversity of Products or Services
Staff
  • Price 9
  • Will never buy from them again 9
  • Prices 4
  • Information on website 2
  • Qaulity 2

Customers don't like

  • Refund policy for defective item11
  • No effort put forth in resolving issue to customers satisfaction10
  • Refund policy for wrong part10
  • Shipping8
  • Return policy for defective parts7
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Xtralights

Equipment
  • 0 ISSUES RESOLVED
  • 92 TOTAL REVIEWS
  • $7.4K CLAIMED LOSSES
  • $336 AVERAGE LOSS
2.3
Customer service
Exchange, Refund and Cancellation Policy
Website
Diversity of Products or Services
Staff
  • Fast shipping 2
  • Quick shipping 1
  • Sales team 1

Customers don't like

  • Customer service5
  • Company5
  • Joanne customer service manager2
  • Wrong parts and they want me to pay2
  • Operator1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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