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Rockauto

Equipment
  • 1 ISSUES RESOLVED
  • 492 TOTAL REVIEWS
  • $45.7K CLAIMED LOSSES
  • $311 AVERAGE LOSS
1.9
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Staff
  • Will never buy from them again 13
  • Price 13
  • Prices 4
  • Part availability 4
  • Website 3

Customers don't like

  • Customer service12
  • Refund policy for defective item7
  • Return policy for defective parts5
  • Inexperienced customer service staff5
  • Refund policy for wrong part4
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Xtralights

Equipment
  • 1 ISSUES RESOLVED
  • 101 TOTAL REVIEWS
  • $9.3K CLAIMED LOSSES
  • $372 AVERAGE LOSS
2.2
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Staff
  • Fast shipping 2
  • Sales team 1
  • Quick shipping 1
  • But now that i need help - an issue arises 1

Customers don't like

  • Customer service5
  • Company3
  • Poor quality product and customer service2
  • Operator1
  • Joanne customer service manager1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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