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Rockauto

Equipment
  • 1 ISSUES RESOLVED
  • 269 TOTAL REVIEWS
  • $24.4K CLAIMED LOSSES
  • $226 AVERAGE LOSS
1.8
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Staff
  • Price 10
  • Will never buy from them again 9
  • Prices 4
  • Ease of use 3
  • Part availability 3

Customers don't like

  • Refund policy for defective item7
  • Inexperienced customer service staff5
  • Return policy for defective parts5
  • Refund policy for wrong part3
  • Shipping3
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Xtralights

Equipment
  • 0 ISSUES RESOLVED
  • 94 TOTAL REVIEWS
  • $7.6K CLAIMED LOSSES
  • $330 AVERAGE LOSS
2.3
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Staff
  • Fast shipping 2
  • Quick shipping 1
  • Sales team 1

Customers don't like

  • Company3
  • Fraudulent practices1
  • Joanne customer service manager1
  • Operator1
  • Poor quality product and customer service1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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