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Rockauto

Equipment
  • 1 ISSUES RESOLVED
  • 387 TOTAL REVIEWS
  • $29.5K CLAIMED LOSSES
  • $225 AVERAGE LOSS
1.8
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Staff
  • Price 11
  • Will never buy from them again 10
  • Prices 4
  • Part availability 4
  • Website 3

Customers don't like

  • Refund policy for defective item7
  • Return policy for defective parts5
  • Inexperienced customer service staff5
  • Being lied to and cheated4
  • Shipping3
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Tire Rack

Equipment
  • 1 ISSUES RESOLVED
  • 19 TOTAL REVIEWS
  • $5.6K CLAIMED LOSSES
  • $469 AVERAGE LOSS
2.4
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Staff
  • Fast shipping 2

Customers don't like

  • Bad warranty failure1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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