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Rockauto

Equipment
  • 1 ISSUES RESOLVED
  • 767 TOTAL REVIEWS
  • $49.2K CLAIMED LOSSES
  • $288 AVERAGE LOSS
1.9
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
Reliability
  • Price 25
  • Will never buy from them again 13
  • Part availability 4
  • Cheap price 4
  • Website 3

Customers don't like

  • Refund policy for defective item7
  • Return policy for defective parts5
  • Inexperienced customer service staff5
  • Unwillingness to accept their part in the mistake4
  • Shipping4
Delete
  • 1 ISSUES RESOLVED
  • 14 TOTAL REVIEWS
  • $8.9K CLAIMED LOSSES
  • $811 AVERAGE LOSS
2.8
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
Reliability
  • Pricing 2
  • Price 2
  • Price of the product and it looked like an oe factory part 1

Customers don't like

  • Failure to honor warranty2
  • Took no responsibility on their part1
  • Lied about policy and procedure1
  • Failure to honor 30-day money back satisfaction guarantee1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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