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Rockauto

Equipment
  • 1 ISSUES RESOLVED
  • 546 TOTAL REVIEWS
  • $47.7K CLAIMED LOSSES
  • $300 AVERAGE LOSS
1.9
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Staff
Reliability
  • Will never buy from them again 13
  • Price 13
  • Prices 4
  • Part availability 4
  • Website 3

Customers don't like

  • Customer service11
  • Refund policy for defective item7
  • Return policy for defective parts5
  • Inexperienced customer service staff5
  • Refund policy for wrong part4
Delete
  • 1 ISSUES RESOLVED
  • 13 TOTAL REVIEWS
  • $4.2K CLAIMED LOSSES
  • $422 AVERAGE LOSS
2.9
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Staff
Reliability
  • Pricing 2
  • Price 2
  • Price of the product and it looked like an oe factory part 1

Customers don't like

  • Failure to honor warranty2
  • Took no responsibility on their part1
  • Lied about policy and procedure1
  • Failure to honor 30-day money back satisfaction guarantee1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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