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Rockauto

Equipment
  • 1 ISSUES RESOLVED
  • 387 TOTAL REVIEWS
  • $29.5K CLAIMED LOSSES
  • $225 AVERAGE LOSS
1.8
Customer service
Diversity of Products or Services
Staff
Turnaround Time
  • Price 11
  • Will never buy from them again 10
  • Prices 4
  • Part availability 4
  • Website 3

Customers don't like

  • Refund policy for defective item7
  • Return policy for defective parts5
  • Inexperienced customer service staff5
  • Being lied to and cheated4
  • Shipping3
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Soberlink

Equipment
  • 0 ISSUES RESOLVED
  • 26 TOTAL REVIEWS
  • $800K CLAIMED LOSSES
  • $400K AVERAGE LOSS
1.6
Customer service
Diversity of Products or Services
Staff
Turnaround Time

No items

Customers don't like

  • Faulty equipment and company policy2
  • Unrliability of product1
  • Soberlink device1
  • Frequency1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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