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Rockauto

Equipment
  • 1 ISSUES RESOLVED
  • 365 TOTAL REVIEWS
  • $28.9K CLAIMED LOSSES
  • $229 AVERAGE LOSS
1.9
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
Turnaround Time
  • Price 11
  • Will never buy from them again 10
  • Part availability 4
  • Prices 4
  • Website 3

Customers don't like

  • Refund policy for defective item7
  • Inexperienced customer service staff5
  • Return policy for defective parts5
  • Being lied to and cheated4
  • Shipping3
Delete
  • 0 ISSUES RESOLVED
  • 216 TOTAL REVIEWS
  • $13.7K CLAIMED LOSSES
  • $196 AVERAGE LOSS
1.7
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
Turnaround Time
  • Free shipping 9
  • 10 year warranty 6
  • Built-in straps for towing 6
  • Cover looks very good 3
  • Delivery on time 3

Customers don't like

  • Customer service seems incompetent6
  • Customer service and lack of response5
  • Misleading website4
  • Quality of the cover3
  • Whole experience3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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