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Rockauto

Equipment
  • 1 ISSUES RESOLVED
  • 767 TOTAL REVIEWS
  • $49.2K CLAIMED LOSSES
  • $288 AVERAGE LOSS
1.9
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
Reliability
  • Price 25
  • Will never buy from them again 13
  • Part availability 4
  • Cheap price 4
  • Website 3

Customers don't like

  • Refund policy for defective item7
  • Return policy for defective parts5
  • Inexperienced customer service staff5
  • Unwillingness to accept their part in the mistake4
  • Shipping4
Delete
  • 1 ISSUES RESOLVED
  • 293 TOTAL REVIEWS
  • $20.6K CLAIMED LOSSES
  • $214 AVERAGE LOSS
1.6
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
Reliability
  • Free shipping 9
  • Built-in straps for towing 6
  • 10 year warranty 6
  • Delivery on time 3
  • Cover looks very good 3

Customers don't like

  • Customer service10
  • Customer service seems incompetent7
  • Customer service and lack of response6
  • Whole experience4
  • Poor all around4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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