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Rockauto

Equipment
  • 1 ISSUES RESOLVED
  • 204 TOTAL REVIEWS
  • $21.2K CLAIMED LOSSES
  • $228 AVERAGE LOSS
1.7
Customer service
Exchange, Refund and Cancellation Policy
Website
Staff
  • Will never buy from them again 9
  • Price 7
  • Prices 3
  • Qaulity 2
  • qaulity 1

Customers don't like

  • No effort put forth in resolving issue to customers satisfaction10
  • Refund policy for wrong part10
  • Refund policy for defective item9
  • Customer service terrible7
  • Return policy for defective parts6
Delete
  • 0 ISSUES RESOLVED
  • 117 TOTAL REVIEWS
  • $9.4K CLAIMED LOSSES
  • $228 AVERAGE LOSS
1.7
Customer service
Exchange, Refund and Cancellation Policy
Website
Staff
  • Free shipping 6
  • 10 year warranty 4
  • Built-in straps for towing 4
  • Cover looks very good 2
  • Delivery on time 2

Customers don't like

  • Poor all around8
  • Customer service7
  • Customer service and lack of response7
  • Customer service seems incompetent7
  • Quality of the cover6
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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