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Rockauto

Equipment
  • 1 ISSUES RESOLVED
  • 242 TOTAL REVIEWS
  • $24.1K CLAIMED LOSSES
  • $230 AVERAGE LOSS
1.8
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
Reliability
  • Price 10
  • Will never buy from them again 9
  • Prices 4
  • Qaulity 2
  • Website 2

Customers don't like

  • Refund policy for defective item11
  • No effort put forth in resolving issue to customers satisfaction10
  • Refund policy for wrong part10
  • Shipping8
  • Return policy for defective parts7
Delete
  • 0 ISSUES RESOLVED
  • 137 TOTAL REVIEWS
  • $10.9K CLAIMED LOSSES
  • $218 AVERAGE LOSS
1.6
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
Reliability
  • Free shipping 6
  • 10 year warranty 4
  • Built-in straps for towing 4
  • Cover looks very good 2
  • Delivery on time 2

Customers don't like

  • Customer service and lack of response10
  • Poor all around9
  • Customer service seems incompetent8
  • Misleading website7
  • Quality of the cover7
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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